Four day stay was cancelled on arrival by hotel due to it being used for Government Quarantine Service, we were only allowed a new night stay and had to make our own alternative arrangements. Management were apologetic but didn’t resolve issue of us having no accommodation for 3 nights and no notice. Do not use this hotel
Still awaiting refund 😡
Angela
於 2021 年 6 月住了 2 晚
2/10 很糟糕
Carol
2021 年 6 月 27 日
No Go Hotel!
Our stay was cancelled by the hotel as it's now a 'quarantine' hotel for Gatwick Airport.
We were given the name of another hotel nearby and stayed at the Crowne Plaza in East Grinstead. We had to pay again.
Can our money be refunded please?
Carol
於 2021 年 6 月住了 1 晚
8/10 不錯哦
Jack
2021 年 6 月 15 日
Jack
於 2021 年 6 月住了 1 晚
4/10 不太好
真實旅客
團體旅遊
2021 年 6 月 15 日
喜歡:員工素質
不喜歡:整潔度、設施服務和住宿環境和硬體
I stayed at this hotel before a Gatwick flight several years ago, and was looking forward to returning to the hotel.
The exterior of the hotel was undergoing some renovation when we arrived by taxi and with the months of lockdown, we were prepared for things to be less than perfect.
The receptionist was friendly on arrival, but the foyer looked shabby.
Our room wasn’t very clean, though the beds were clean and comfortable and the bathroom was clean but very tired.
The carpet in our room was covered in fluff and didn’t look like it had been vacuumed recently. The curtains were hanging off the rail and we cleaned the table surfaces ourselves. They were grimy.
We were offered a very limited evening menu. The food was acceptable.
We had breakfast before leaving and had to prebook exactly what we wanted to eat. This was also satisfactory.
After checking out with the very pleasant reception staff, we had to use the toilet facilities near the foyer. These were quite grimy, as were the doors we had to pass through to get to them. The whole place looked like it needed a good clean followed by some serious renovation. Surprising in this time of extra cleaning for COVID reasons.
I would not wish to stay there again.
真實旅客
於 2021 年 6 月住了 1 晚
10/10 有夠讚
真實旅客
商務旅客
2021 年 6 月 11 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
very good
真實旅客
於 2021 年 6 月住了 4 晚
8/10 不錯哦
Paul
商務旅客
2021 年 6 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great overnight stay
Paul
於 2021 年 6 月住了 1 晚
4/10 不太好
robert
商務旅客
2021 年 6 月 4 日
不喜歡:整潔度和員工素質
cheap price, cheap service
Lift was dirty and hadn't been cleaned in 12hours, finger prints on and around the buttons (in the middle of covid pandemic). stopped serving food at exactly 9pm-would'nt accept my food order which was placed at 9pm.
robert
於 2021 年 6 月住了 1 晚
6/10 一般般
真實旅客
家庭旅遊
2021 年 5 月 31 日
喜歡:員工素質
不喜歡:整潔度和住宿環境和硬體
Set in very nice grounds and spacious. Room about to be refurbished which it really needs. We had a Club room on floor 3, about to have work done. Should have had an ordinary room on floor 2 which has had al refurbishment completed.
真實旅客
於 2021 年 5 月住了 3 晚
10/10 有夠讚
真實旅客
情侶出遊, 商務旅客
2021 年 5 月 30 日
喜歡:整潔度、設施服務和住宿環境和硬體
lovey new rooms, welcoming staff
真實旅客
於 2021 年 5 月住了 1 晚
10/10 有夠讚
david
2021 年 5 月 30 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
lovely Stay.
lovely stay,staff very friendly and helpfull,great breakfast.
david
於 2021 年 5 月住了 1 晚
10/10 有夠讚
R
2021 年 5 月 24 日
R
於 2021 年 5 月住了 1 晚
6/10 一般般
Gary
2021 年 5 月 14 日
Gary
於 2021 年 5 月住了 3 晚
10/10 有夠讚
Arthur Mark
2021 年 5 月 12 日
Arthur Mark
於 2021 年 5 月住了 5 晚
4/10 不太好
Richard
商務旅客
2021 年 5 月 11 日
喜歡:整潔度和客房舒適度
不喜歡:員工素質
Great value but everything is relative.
The hotel is a little tired and in need of an update throughout.
Staff were being trained at the reception when we arrived, so check in took maybe 10 minutes.
The key card for the room never worked throughout our stay.
Comfortable but shabby.
However, cheap and good value really.
Richard
於 2021 年 5 月住了 2 晚
8/10 不錯哦
Wayne
2021 年 5 月 10 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Wayne
於 2021 年 5 月住了 1 晚
8/10 不錯哦
Andrew
2021 年 5 月 5 日
Andrew
於 2021 年 5 月住了 1 晚
10/10 有夠讚
Catherine Hunter
商務旅客
2021 年 5 月 4 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Catherine Hunter
於 2021 年 5 月住了 1 晚
10/10 有夠讚
Ian
商務旅客
2021 年 5 月 1 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Ian
於 2021 年 4 月住了 1 晚
8/10 不錯哦
Gersrd
2021 年 4 月 29 日
Gersrd
於 2021 年 4 月住了 1 晚
8/10 不錯哦
Phil
2020 年 9 月 13 日
Phil
於 2020 年 9 月住了 2 晚
2/10 很糟糕
Joy
2020 年 9 月 13 日
Joy
於 2020 年 9 月住了 1 晚
8/10 不錯哦
luke
商務旅客
2020 年 3 月 23 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value
Nice and clean hotel, polite staff and friendly service
luke
於 2020 年 3 月住了 1 晚
2/10 很糟糕
Paul
商務旅客
2020 年 3 月 21 日
不喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Paul
於 2020 年 3 月住了 1 晚
6/10 一般般
真實旅客
2020 年 3 月 16 日
真實旅客
於 2020 年 3 月住了 1 晚
8/10 不錯哦
真實旅客
2020 年 3 月 13 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Really pleasant stay at a great price
Great stay, lovely room, food really good although as much as I would want to pay. Wasn't warned I'd have to pay parking £2.