Find hotels in Cracoe from NT$2,189

"No responses to messages prior to arrival to ensure we could get a wheelchair accessible room. On arrival, the only wheelchair access was up an incredibly steep slope to a door that will not remain open, making access very difficult. Check-in was cursory and we were only asked about parking so that they could charge us £12 per night to park up a hill away from the hotel, as the hotel's 4 blue badge spaces were always full. We were not asked about assistance in the event of an emergency, which is as a minimum standard best practice for wheelchair-using guests. The room was unbearably hot, and the windows in the bedroom and bathroom would not stay open unless wedged. The bathroom window mechanism in particular was broken and obviously had not been maintained. Same could be said for the rest of the tiny en-suite, which everything had been crammed into with no thought as to how one would use it. The soap dispenser was so high off the ground that even being 6 foot tall it was awkward to use. Add to this the smell of drains, and you can get the picture. To top it all off, the lift was broken on the last day of our 2 day stay and we were forced to use the staff elevator to get to and from our room. This hotel is living off the vapours of the memory of Agatha Christie, but it's rested on its laurels and is instead in dire need of renovation and improvements."

"The room was small, but perfectly adequate for a short stay. The bathroom was nicely fitted out, the bed was comfortable and there were teabags, milk etc. which were replenished on the second day. The staff were friendly and helpful and parking was easy to arrange, although you do have to pay."

"Room clean. TV remote didn't work. Can't contact Reception from room. No information in room. Breakfast ok, ingredients not high quality"

"First nights sleep interrupted abruptly by fire alarm going off at 4am, bathroom smelt of mould, mattress as stiff as an ironing board. Check in staff in reception upon arrival were good. "

"My daughter and I had such a lovely time at the hotel and spa, Rudolph greeted us with his lovely smile and willingness to help during our stay at the hotel,the food at Wilfreds was amazing and every member of staff were polite and attentive,we also had a day at the spa,wow!what an experience,it exceeded our expectations,the lovely Lorna looked after us ,the whole experience from the massage the facilities the food , cleanliness and especially the staff was amazing ."

"Breakfast stopped at 09:30"

"Hotel seemed nice overall. Room was small and quite tired but seemed clean. The downside was the bed it was the most uncomfortable bed I have stayed in in a hotel and the one pillow was so hard and lumpy we both had a really bad sleep. Did not use the restaurant or leisure facilities so cannot comment on these. Because of the bed alone I would not return unfortunately. "

"A remarkable place, fascinating old building. Our family room was fine, no fridge or microwave. "

"The spa wasn’t relaxing as people were vaping in the hot tub !"