I thought the resort was beautiful, the staff and service was exceptional, very pleasant atmosphere very polite and helpful
Carolyn
於 2024 年 6 月住了 3 晚
4/10 不太好
Sheyla
情侶出遊
2024年6月11日
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A very poor experience. I have traveled to so many places and I was so disappointed at our stay here. First day we got there the bed was missing a leg and the cleaning staff came into the room, very rude about the situation assuming we broke the bed! The safe lock box was broken, they did fix it though, the AC was dripping water on the floor, the swim up pool was foggy and filthy on the second day, the beach was dirty. The room smelled like mildew. And let’s not forget the “90 minutes presentation” that turned into a 4 hour presentation trying to sell you an unlimited vacation package where they wouldn’t take NO for an answer and are very insisting into selling you their product. The food was okay, breakfast and lunch were limited it was just a buffet with flies flying around the food. And just two dining restaurant that were good. Overall, not the greatest experience. I will never come back.
Sheyla
於 2024 年 6 月住了 4 晚
10/10 有夠讚
Cody
家庭旅遊, 親子旅遊
2024年6月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay here. The family suite was perfect for us and our children. The rooms are super clean, and stocked with all the toiletries you may need. All staff at Dreams went above and beyond to ensure this was a great trip for us. We would love to visit this resort again.
Cody
於 2024 年 5 月住了 4 晚
6/10 一般般
Heather
親子旅遊
2024年5月29日
不喜歡:員工素質
The service was subpar at best. There are 4 restaurants on property and only 2 are open for dinner each night. Dinners took around 2 hours since they were also limited on staff. The servers would only serve regular coffee, no lattes allowed, however the espresso machine appeared to be in fine working condition. The mini bar was not restocked daily and when requesting coffee pods and creamer multiple times they never showed up. When we arrived at 3:45 our room wasn’t ready. They told us to have a drink at the lobby bar and they would find us. They never came to get us so after waiting on hour we went back to the front desk to find out our room was ready. Bartenders could be seen making specialty cocktails in bulk for the guests doing the membership tour but when trying to order one for yourself they would not make them. Dreams had a strong sewage smell but Sunscape and Secrets did not seem to. You do have access to sun scape and secrets. There is only the one pool at dreams and the kids playground was closed for the entire duration of our stay. My kids did enjoy the kids club. The spa was small but fine. The hydro circuit is directed by a member and you aren’t allowed to do what you want.
Heather
於 2024 年 5 月住了 5 晚
4/10 不太好
Jae Jung
2024年5月29日
不喜歡:員工素質
Jae Jung
於 2024 年 5 月住了 4 晚
2/10 很糟糕
roberto
2024年5月28日
喜歡:整潔度
不喜歡:員工素質、設施服務和住宿環境和硬體
roberto
於 2024 年 5 月住了 6 晚
10/10 有夠讚
Darren M Kirby
親子旅遊
2024年5月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This property was absolutely beautiful! Make sure you get the swim up suite they are definitely worth it! Everyone was so nice and helpful around the resort and my kids loved the kids club!
Darren M Kirby
於 2024 年 5 月住了 5 晚
10/10 有夠讚
Mario
2024年5月27日
Mario
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Raphael
情侶出遊
2024年5月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property is amazing. I have stayed here three times now and will definitely be back. The only issue for this trip was the beach was covered in sargassum and no one attempted to remove it.