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voco James Newbury Hudson Valley, an IHG Hotel的評分

2 out of 5
voco James Newbury Hudson Valley, an IHG Hotel
60 S River St, Coxsackie, NY

評論

9.2

太棒了

10 分，有夠讚；167 則評論中有 126 則" "
8 分，不錯哦；167 則評論中有 25 則" "
6 分，一般般；167 則評論中有 9 則" "
4 分，不太好；167 則評論中有 3 則" "
2 分，很糟糕；167 則評論中有 4 則" "

10/10

整潔度

9.4/10

員工素質

8.6/10

設施服務

9.8/10

住宿環境和硬體

9.2/10

環保程度

評論

10/10 有夠讚

Christina B.

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The view of the Hudson River is amazing! The hotel staff were very friendly and helpful! It was quiet and peaceful. A wonderful place to stay!
於 2024 年 5 月住了 1 晚

6/10 一般般

Juliann

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質
The hotel itself was beautiful as was the property around it. However, the hotel restaurant and bar were both closed, we purchased a premium room with a river view and our view was not quite that. The google chrome-cast was not working. And unfortunately there is nothing really around this town. No where to go for dinner or dessert. Normally this wouldn’t have been that much of an issue but we had planned on going to the hotel restaurant for my birthday dinner and then binge watching our current show, neither of which were able to happen, so that was a real let down. Mostly disappointed that we paid a premium rate for a subpar experience, it was quite a splurge for us to book this nice of a room.
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Deborah

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The property is very nice overall. The staff is very friendly and accommodating and the amenities are great.
於 2024 年 5 月住了 2 晚
Ashley Myers- Front Office Manager 於 2024年5月27日回覆
Deborah,Thank you for taking the time out to leave us a review, I will be sure to share with my staff, I am glad you had a great experience with us, hope to see you soon

10/10 有夠讚

Xueting

喜歡：整潔度
於 2024 年 5 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年5月25日回覆
Xueting,Thank you so much for your 5 star rating, We hope to see you in the future soon.

10/10 有夠讚

Debby，Belmar

喜歡：整潔度、員工素質和住宿環境和硬體
Parking area was dark - but safe
於 2024 年 4 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年5月25日回覆
Debby,Thank you for you review, we are working on updating the lights outside. Cant wait to have you back in the future.

10/10 有夠讚

Gilbert

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Ashley Myers- Front Office Manager 於 2024年4月21日回覆
Gilbert,Thank you for your5 star review. We are glad you enjoyed your stay.

10/10 有夠讚

Anthony

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
River view beautiful sunrises, town walkability, well kept, clean, modern industrial esthetic, gym well equipped.
於 2024 年 4 月住了 3 晚
James Newbury Staff 於 2024年4月10日回覆
Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed the stunning river views and beautiful sunrises during your stay. Our team takes great pride in maintaining a high standard of cleanliness and ensuring that our facilities, including the gym, are well-equipped for our guests' convenience. We're thrilled that you appreciated the modern industrial aesthetic of our property, and we hope it added to your overall experience. Additionally, we're pleased to hear that you found our location convenient for exploring the town on foot. We look forward to welcoming you back for another memorable stay in the future!

10/10 有夠讚

Kathleen，ALEXANDRIA

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What a gem! This beautiful riverfront property delivers on all fronts - staff, location, cleanliness, waterfront view, fitness center, amenities, parking, event space …wow - we couldn’t have asked for more. The breakfast by the river while watching the dogs play as the sun came up was so pleasant. Wish we could have stayed longer. Truly the folks at this hotel over delivered in every way. Absolutely recommend you enjoy a stay at the James Newbury!
於 2024 年 4 月住了 1 晚
James Newbury Staff 於 2024年4月9日回覆
Thank you for your glowing review! We're thrilled you enjoyed your stay at the James Newbury. It's fantastic to hear that our property exceeded your expectations with its staff, location, cleanliness, amenities, and scenic breakfast views. We appreciate your recommendation and hope to welcome you back soon!

2/10 很糟糕

chad，Isle of Palms

喜歡：整潔度和設施服務
不喜歡：住宿環境和硬體
Room was hot and air conditioning kept going into sleep mode so I kept waking up hot and then the alarm was set for 4:00 a.m. for some reason and the restaurant was right above me which I heard late at night and early in the morning and it was just no quiet in the room.
於 2024 年 4 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年4月7日回覆
Chad,I am so sorry to hear you did not have a good experience with us, I will address the heating/AC concerns, as far as hearing the restaurant above you, we are in the process of renovations to diminish the sound from them.We hope you give us a chance in the future.Safe Travels.

10/10 有夠讚

Andrea

於 2024 年 3 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年4月5日回覆
Andrea,Thank you so much for giving us 5 stars, your rating is very important to us. We hope to see you in the future.

10/10 有夠讚

Kris

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
everything is so beautiful, clean, well designed, and wonderful
於 2024 年 3 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年3月30日回覆
Kris,Thank you for your 5 star review, we are glad you enjoyed your stay with us, were really happy you loved the design. We hope to see you back in the future, please do not hesitate to reach out if any questions might pop up.

10/10 有夠讚

Claire

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel conveniently located near the Thruway exit and 9W. Easy access to the ski mountains and to Hudson, NY for antiquing.
於 2024 年 3 月住了 3 晚
Ashley Myers- Front Office Manager 於 2024年3月28日回覆
Claire,Thank you so much for taking the time to give us a review, we are very pleased you enjoyed your stay. I'm glad you went antiquing, that's so much fun! If any questions or concerns should pop up please do not hesitate to reach out. Have a great day and safe travels

8/10 不錯哦

Cassandra

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
My room was advertised as having a jetted tub and it did not. It had a tub no jets. The shampoo and body wash were basically empty. The staff was helpful and everything was very clean.
於 2024 年 3 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年3月25日回覆
Cassandra,Thank you for bring this up to my attention at check out, I will work on having that changed to not say (jetted),. I am sorry we missed the mark in you not having shower amenities. We do hope you give us another chance in making your stay great. If you need anything please do not hesitate to reach out to me.

10/10 有夠讚

Alistair

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Ashley Myers Front Desk Manager 於 2024年3月19日回覆
Alistair,Thank you for taking your time to give us 5 stars, we are happy you enjoyed your stay. We hope to see you in the near future. Safe travels

8/10 不錯哦

patricia，middletown

於 2024 年 3 月住了 1 晚
Ashley Myers- Front Office Manager 於 2024年4月7日回覆
patricia,Thank you for taking time out to rate us. We do appreciate it. Hope to see you in the future.

10/10 有夠讚

Randy

情侶出遊
喜歡：員工素質和住宿環境和硬體
If you are looking for a quiet relaxing getaway, this is the spot. On site restaurant is amazing, high quality and delicious. Highly recommend. Rooms with views are amazing. Drive into Hudson NY for a town feel. This hotel is more for the river views and quiet.
於 2024 年 3 月住了 1 晚
Ashley Myers 於 2024年3月14日回覆
Randy,Thank you for taking the time to give us a review, we are glad you enjoyed your stay, and happy you like the restaurant. We hope to see you in the future, Any questions or concerns please do not hesitate to reach out. Safe Travels

10/10 有夠讚

Julian

喜歡：整潔度和住宿環境和硬體
Brand new property, beautifully built and maintained. My only 2 very small gripes, you can’t charge your bar tab to your room. Breakfast is very basic. But I will be back!
於 2024 年 3 月住了 1 晚
James 於 2024年3月4日回覆
Thank you! Come again soon.

10/10 有夠讚

Rosa

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is beautiful, the staff was attentive and helpful! Great time!
於 2024 年 1 月住了 1 晚
James 於 2024年3月3日回覆
Thank you!

10/10 有夠讚

Kyriaki

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
James 於 2024年3月4日回覆
Thank you!

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 3 晚
James 於 2024年2月28日回覆
Thank you!

10/10 有夠讚

Amanda

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had a really nice, relaxing stay at the hotel. Surrounding area is very quiet and underdeveloped, but it was perfect for what we needed l, a little rest and relaxation. Only disappointment was not having a restaurant option in the hotel for dinner Sunday night. There was a place within walking distance, but would have been nice to stay in hotel. We ate brunch in the hotel and it was fantastic.
於 2024 年 2 月住了 1 晚
James 於 2024年2月19日回覆
Thank you.

8/10 不錯哦

EILEEN

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Peaceful and beautiful view
The hotel is beautiful the staff was great. The hotel was very peaceful and pleasant. Only issue I had was the sink. The water wouldn’t shut off and the sink wasn’t draining correctly. I wished they would’ve fixed it and addressed it. They never even made a note of it like they said they would when we checked out.
於 2024 年 2 月住了 3 晚
Safe travels 於 2024年2月17日回覆
Dear Eileen. We are glad you enjoyed your stay with us. Thank you for letting us know about the sink. We sincerely apologize for any inconvenience this may have caused you. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately.

10/10 有夠讚

Daniel

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Beautiful Hotel
Beautiful Hotel. Staff very pleasant. Only issue was making the reservation I didnt realize they charge for a second person because I left that as my primary response. Clear your search if you are traveling solo.
於 2024 年 2 月住了 1 晚
James 於 2024年2月12日回覆
Thank you for the feedback.

10/10 有夠讚

Michele

於 2024 年 2 月住了 1 晚
James 於 2024年2月12日回覆
Thank you!

10/10 有夠讚

Sia

商務旅客
喜歡：住宿環境和硬體和客房舒適度
Beautiful Historic Hotel
I just love the esthetics of the hotel and the warm and great customer service I received upon arrival. The room was comfortable, clean and relaxing with a beautiful lake view.
於 2024 年 2 月住了 1 晚
Ashley Myers Front Desk Manager 於 2024年2月6日回覆
Sia,Thank you so much for taking the time to leave us a review, we are really happy you enjoyed your stay, we hope to see you in the future. Safe Travels.

10/10 有夠讚

Mahasen

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful property- gorgeous views of the Hudson River. Good restaurant and service.
於 2024 年 1 月住了 1 晚
Ashley Myers Front Desk Manager 於 2024年2月6日回覆
Mahasen,Thank you for taking the time to leave us a review, we are so glad you had a great stay. Hope to see you in the future. Safe Travels.

10/10 有夠讚

Susan

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
Simply beautiful The room was perfect and even smelled wonderful upon entering. The decor was perfect and the staff was friendly and efficient.
於 2024 年 2 月住了 2 晚
Ashley Myers- Front Desk Manager 於 2024年2月4日回覆
Susan,Thank you so much for your kind words towards our staff, we are so glad you enjoyed your stay, we hope to see you in the future. Any questions or concerns please do not hesitate to reach out to one of us.Safe Travels

10/10 有夠讚

真實旅客

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
James 於 2024年2月2日回覆
Thank you!

10/10 有夠讚

patricia

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Relaxing getaway
I enjoyed an overnight stay. Our room was very clean and comfortable. We had dinner at Patrick Henry next door and the food was great. The hotel breakfast choices were fine with us because we don’t eat a lot in the morning. We would definitely go back.
於 2024 年 1 月住了 1 晚
Ashley Myers Front Desk Manager 於 2024年2月1日回覆
Dear Patricia,Thank you for taking the time to give us a review, we are happy you enjoyed your stay. Looking forward to seeing you back.Have safe travels. Any questions or concerns please do not hesitate to reach out.

8/10 不錯哦

Sandra

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay. Property is new, with modern design, very clean. Friendly staff. Onsite restaurant is excellent. The only thing that was not so great was breakfast, as the food selection was very limited (and it seemed as if there was not enough, as they ran out of some items early)/
於 2024 年 1 月住了 1 晚
James 於 2024年1月29日回覆
Thank you so very much! We will take your comments to heart and strive to deliver a better experience.

10/10 有夠讚

Jenessa

於 2024 年 1 月住了 1 晚
Ashley Myers Front Office Manager 於 2024年3月20日回覆
Janessa,Thank you for giving us a 5 star review, we are so glad you enjoyed your stay.Hope to see you in the future.

10/10 有夠讚

Susan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
James 於 2024年1月29日回覆
Thank you!

10/10 有夠讚

Michael

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
James 於 2024年1月27日回覆
Thank you!

6/10 一般般

Henri

情侶出遊
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
Bad experience with check in and reservation with expedia mostly to blame. The original booking through expedia was cancelled as the credit card was incorrectly sent over. I wasnt notified so the originial reservation for 2 days was cancelled and only 1 day sas available. Staff at hotel was emotionless, not helpful at all, and lacked empathy.
於 2023 年 12 月住了 2 晚
Ashley Myers Front Desk Manager 於 2024年1月28日回覆
Henri,I am so sorry this has happened and we missed our mark in you enjoying your stay. If you could please reach out to me so i can make this right.Safe Travels

10/10 有夠讚

Aaron

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Fantastic stay
Room was Immaculate. We loved our stay and plan to do it yearly.
於 2024 年 1 月住了 1 晚
James 於 2024年1月23日回覆
Thank you so very much! We look forward to your return.

4/10 不太好

Obed

喜歡：整潔度、住宿環境和硬體和客房舒適度
Not the room I booked. No jetted tub
Nice, new hotel in a very quiet town, Coxsackie. My expectations were high and weren’t meant because the room I had booked and paid for almost a month in advance was not given to me. I paid for a Deluxe room which comes with jetted tub. Given the reason of this stay, that feature was important. I was told that room was sold out after sending me upstairs to a “basic” room. A room that was 1 floor below the hotel’s 5th Floor restaurant which all we heard were the sounds of chairs and tables screeching from the ceiling! Also, I was offered a round of drinks “on the house” but I don’t drink. The experience had potential and I was disappointed that it the most important part of this stay wasn’t met.
於 2024 年 1 月住了 1 晚
James 於 2024年1月17日回覆
We are very sorry you did not receive the room that you booked. We do not have jetted tubs, yet please do accept our apology for the confusion. Please do give us another chance to create a more seem-less stay for you.

8/10 不錯哦

Jose

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Overnight in Coxsackie
Overall, our stay was pleasant. The hotel is still very new. I believe only a few months old. So most, if not all its furnishings are still brand new. The hotel is well kept. Very Clean, including our room. The Staff, especially the Front Office guy who checked us in was very nice. He provided us information for a good place for dinner nearby since none was offered at the hotel that evening. He was also the one who brought us bed linen and extra towel for my daughter who used the pullout couch. Yes, our stay was pleasant but it was far from perfect, As I mentioned, the hotel is brand new. There was a very strong odor of "new construction smell" Not a pleasant one. Smelled of paint and plaster. The walls were thin that we could hear the occupants of the next room. Their conversation and the tv show they were watching. The utility panel on the ceiling above the closet/mini fridge was left open. One of the towels was very worn out and torn. Breakfast was included but we wished they offered more items. Overall our stay wasn't bad. Friendly Staff. Very good service. We plan to come back for future stays..
於 2024 年 1 月住了 1 晚
James 於 2024年1月16日回覆
Thank you so very much for your feedback. We do appreciate your choosing us and for your patience. It is our overall goal to go above and beyond now and in the future for all our guests. Thank you again.

6/10 一般般

Lashmy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
James 於 2024年1月16日回覆
Thank you!

10/10 有夠讚

Alison

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel that will hopefully be the catalyst for revival of this charming and historical riverfront town.
於 2024 年 1 月住了 1 晚
James 於 2024年1月15日回覆
Thank you!

10/10 有夠讚

Michele，Yorktown Heights

於 2024 年 1 月住了 1 晚
James 於 2024年1月16日回覆
Thank you!

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：客房舒適度
New Hotel on the Hudson River
New hotel on the Hudson River. There was only a bench and a bed for seating - the only flat surfaces were the side tables next to the bed and a small shelf under the tv. It rained overnight and since my room was next to the hotel entry way canopy, I heard the rain drops falling onto the metal roof-top and got very little sleep. That being said, I'm sure once they get more furniture and it weren't raining, this would be a great spot! Staff was very friendly.
於 2024 年 1 月住了 1 晚
James 於 2024年1月14日回覆
Thank you for your feedback. We will certainly consider the suggestions and do hope you stay with us again soon.

10/10 有夠讚

Wajeeha

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
James 於 2024年1月15日回覆
Thank you! Stay with us again soon!

8/10 不錯哦

Hyunsoo

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Ashley Myers Front Desk Manager 於 2024年1月8日回覆
Hyunsoo,Thank you so much for taking the time to review us. We are glad you enjoyed your stay, and hope youll visit us in the future. Have a great day, and safe travel. Any questions or concerns please do not hesitate to reach out.

8/10 不錯哦

Mark

於 2023 年 12 月住了 1 晚
Ashley Myers- Front Desk Manager 於 2024年1月8日回覆
Mark,Thank you so much for reviewing us, we are glad your enjoyed your stay. Hope to see you soon.Safe Travels.

10/10 有夠讚

Esteban，San José

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 4 晚
Ashley Myers- Front Desk Manager 於 2024年1月8日回覆
Esteban,Thank you for taking the time to give us 5 stars, We are happy you enjoyed your stay with us and hope to see you soon. Any questions or concerns please do not hesitate to reach out to us.Safe travel

10/10 有夠讚

Bridget

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Ashley Myers- Front Desk Manager 於 2024年1月8日回覆
Bridget,Thank you for taking the time to give us a rating, We are glad you enjoyed your stay, and hope to see you in the future.Safe travels, and if you have any questions, or concerns please do not hesitate to reach out to us.

10/10 有夠讚

Ahavni

於 2024 年 1 月住了 2 晚
Ashley Myers- Front Desk Manager 於 2024年1月8日回覆
Ahavni,Thank you for taking the time and rating us 5 stars, we are happy you enjoyed your stay with us and hope to have you back. Any questions or concerns please do not hesitate to reach out to us.Safe Travels

10/10 有夠讚

David

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚
James 於 2024年1月8日回覆
Thank you! Please consider staying with us again soon.

10/10 有夠讚

don

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved this niche hotel
Our stay at this riverside hotel for NY eve was perfect. A restaurant on the top floor and a tavern 100 ft from the hotel. Loved how they repurposed materials from once was a factory. Great place for a wedding.
於 2023 年 12 月住了 1 晚
Ashley Myers 於 2024年1月8日回覆
don,Thank you so much for your review, we are so glad you loved your stay. We hope to see you in the future. Have a great day and safe travels.

10/10 有夠讚

Steven

團體旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Great place to stay! Only complaint was no ice on the floors. Had to go to the desk in the lobby.
於 2023 年 12 月住了 1 晚
Ashley Myers 於 2024年1月8日回覆
Steven,Thank you so much for your review, We are glad you enjoyed your stay, and we are sorry we missed the mark on the ice machines. We hope you stay with us again.Have a great day and safe travels