As we always do, we threw away all of our trash and left room spotless literally. We came late, left early as we were on a work trip. During our stay we had food delivered. A piece of food fell out on the coffee table. Instead of leaving it for room service to clean, I wiped it off with a hand towel since there are no paper towels in room.
We checked out and went straight across street for gas and within 5 mins received a charge on our card for purchase at hotel. We called and we were told we were being charged for the hand towel as it had a “stain” that could not be removed.
So here’s my problem with this first of all, it was nothing a little soap wouldn’t have gotten out and yes, it could be removed. However, there is no way they could have possibly known if it could be removed within five minutes of us leaving. We travel with work very often and will not be staying with them again for the simple fact that had they even tried to wash the hand towel there wouldn’t have been an issue AND who would have known cleaning up a mess would cost me more than leaving it.