"I am writing to share feedback regarding my recent stay. While your staff were lovely and friendly, the room conditions were significantly below standard, resulting in a very poor experience. I encountered a persistent and disturbing sewage smell in the room, and the noise levels from the corridors made it impossible to get a restful night's sleep. Furthermore, the heating system was inconsistent, swinging between being too cold and excessively hot. Although I reported this to the team, no one ever came to assist, leaving me in total discomfort. To add to this, the shower head was extremely weak with poor water pressure. I appreciate the kindness of your team, but the physical state of the room and the lack of follow-through on my maintenance request were unacceptable. Given that my sleep and basic comfort were severely compromised, I am requesting a partial refund as compensation for these issues.
Kind regards
Tara"