The property is okay, the gym is probably the best part of this hotel. You have to pay $25 for self parking, even though the website advertised valet parking, there is no such thing. Parking is inconvenient, you share parking with the gym so it’s busy, you have to go into the garage and get a ticket and have it validated every time you leave there.
Customer service is sub par. Instructions upon check in were unclear. The front desk phone was always busy. And overall not very friendly. I won’t stay here again, there are plenty of better options in Walnut Creek. This location seems to prioritize the Bay Club Gym, the hotel is comparable to a Best Western.