Absolutely disgusting experience. We were in town for work and booked two rooms for two nights at this Quality Inn. When we arrived late at night, exhausted from travel, the front desk told us there were no rooms available, even though we had confirmed reservations. After some time, they gave us different rooms and charged us even more money—for their own mistake.
The lobby reeked of mildew and marijuana, and when we got to our rooms, they were already occupied—with people inside and dirty towels on the floor. We were reassigned again and the next rooms were filthy:
Chicken bones on the carpet
Mold on the walls
Broken light fixtures
Hair in the bed and on pillows
Mouse droppings
Peeling carpet
Disgusting, stained common areas
It was so bad I had to run to Walmart at 10:30 p.m. just before closing to buy clothes and shampoo—because I didn’t even want to touch the bed with anything I planned to keep.
We didn’t sleep at all due to loud neighbors, and in the morning I told the front desk we were leaving early and asked for a refund for the second night. They refused. A man promised someone named “Zeke” would call me about a refund. No one ever called.
I’ve stayed at Quality Inn in Medina, OH multiple times without any issues, but this location was a complete disaster. Avoid this hotel at all costs.