The hotel was in a great, safe location and conveniently situated on a direct route to the zoo. The rooms were bright and clean, and the staff was very friendly throughout our stay.
The only downside was that, due to the holiday weekend, the hotel seemed unprepared for breakfast service, and there was no water on the 5th floor. Not much they can do about the water but If I were in management, knowing these issues arose on the first night and that there wasn’t enough staff, I would have gone out to purchase additional items like yogurt, more fruit, and ready-to-go breakfast options to help accommodate guests during the busy weekend. There were a lot of irate guests. The reason i kept the high rating was because the front guest staff were honestly trying their hardest and they did everything they could to remedy to situation.