The A/C did not cool the room off at all - very humid. When I mentioned it to the front desk staff, they assured me they would send someone up (we were leaving for shopping). We came back and it was the same. At midnight we called the front desk who gave us another room but same issue. This time they handed us a box fan. Next day got up, left for the day and came back to our room. It was not touched by the cleaning staff. Called again , they brought us towels. I go away to a hotel to enjoy the amenities of a clean room, fresh towels, cool air, etc…This hotel did not meet my standards.