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Granbell Hotel Colombo的評分

3.5 out of 5
Granbell Hotel Colombo
Kollupitiya Road, 282/5, Colombo, Western Province

評論

8.0

非常好

10 分，有夠讚；103 則評論中有 58 則" "
8 分，不錯哦；103 則評論中有 16 則" "
6 分，一般般；103 則評論中有 8 則" "
4 分，不太好；103 則評論中有 8 則" "
2 分，很糟糕；103 則評論中有 13 則" "

8.8/10

整潔度

7.6/10

員工素質

7.6/10

設施服務

8.6/10

住宿環境和硬體

7.6/10

環保程度

評論

4/10 不太好

Chung

商務旅客
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和客房舒適度
Not good for business trip
1. Room make-up didn’t provide enough towel 2. Laundry service they will not tell u what time should have to give them, and when can get back. 3. For business trip room’s table is way too small! It is hardly to put computer and mouse at the same table. 3. Difficult to wait elevator even they have 4…
於 2024 年 2 月住了 5 晚
Granbell Team 於 2024年4月11日回覆
Dear Guest,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

8/10 不錯哦

YING CHENG

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 5 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 不太好

Iswarya

團體旅遊
喜歡：整潔度
不喜歡：員工素質
Staff seemed racist and not willing to help. They would hang up and they also only offer two water bottles per day and say water is complimentary. They would literally bring only 2 and never mention it until I asked
於 2024 年 5 月住了 8 晚

8/10 不錯哦

Masakazu

喜歡：整潔度
於 2024 年 4 月住了 3 晚
Granbell Team 於 2024年5月10日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

Kathy

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Granbell Team 於 2024年5月13日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Chathushka

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Granbell Team 於 2024年5月10日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Hassan

情侶出遊
喜歡：員工素質和住宿環境和硬體
A beautiful hotel, clean and nice sea view and friendly staff
於 2024 年 4 月住了 3 晚
Granbell Team 於 2024年5月10日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很糟糕

Faria

情侶出遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is ok but the room is too small there is no space you can’t even walk . They didn’t gave us any slippers and bath robes . The breakfast is not good they don’t have much option. The service is worst .Also from the room fridge horrible smells came out .
於 2024 年 4 月住了 2 晚
Granbell Team 於 2024年5月10日回覆
Dear Guest,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 有夠讚

Marly

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
What a beautiful place to stay, stunning views and the rooms really relaxing and comfortable.
於 2024 年 4 月住了 2 晚
Granbell Team 於 2024年4月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

ANTON，Oslo

商務旅客, 家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good
於 2024 年 3 月住了 1 晚
Granbell Team 於 2024年3月25日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Senthuran

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great customer service.
於 2024 年 3 月住了 2 晚
Granbell Team 於 2024年3月25日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

Bjørn Holtsmark

於 2024 年 3 月住了 2 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Magen

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
amazing rooftop pool, lots of options for breakfast, chic interior
於 2024 年 2 月住了 1 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

JUHYUN

於 2024 年 2 月住了 1 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Rushdi

喜歡：整潔度、住宿環境和硬體和客房舒適度
Sleepover
It was a brief slewpover in between destinations.. comfortable sleep as the purpose ot was required for
於 2024 年 2 月住了 1 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 一般般

Gustav

Stannade två nätter
Bra vid första anblick, men bristande hygien i köket, blev matförgiftad, hotellets toalett i lobbyn hade det bästa möggel-doften jag någonsin har känt. Vi fick inte låna något omklädningsrum efter vi hade checkat ut. Rummen var bra och bra frukost.
於 2024 年 1 月住了 1 晚

10/10 有夠讚

Imraan

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The Japanese toilets and the rooftop bar make this an excellent choice with so many good choices nearby!
於 2024 年 1 月住了 1 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 一般般

Mr Dale

喜歡：整潔度
不喜歡：員工素質和設施服務
於 2024 年 1 月住了 2 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Matthew

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great quality hotel, excellent designed rooms and very clean. Rooms fresh with good air conditioning and not humid like sometimes is the case with hotels in Columbo. Lovely staff, nice facilities and great city and sea views. Would definitely go back again!
於 2024 年 1 月住了 2 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

Miho

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 1 月住了 4 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Michelle

喜歡：整潔度、設施服務和住宿環境和硬體
Loved the room, the view and the pool was my favourite spot. Will stay here again.
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Timea

於 2023 年 12 月住了 2 晚
Granbell Team 於 2024年3月11日回覆
Dear Guest,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Jonathan

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

10/10 有夠讚

michael

於 2023 年 12 月住了 10 晚

2/10 很糟糕

Dilanka

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Not a great experience
This is the worse customer experience I have received in a while.. - Lifts are taking ages to come - Checking in is a nightmare - F&B staff are doing their own things and their discussions when guests being served - It’s terrible Looks like they are short of staff
於 2023 年 12 月住了 1 晚

2/10 很糟糕

真實旅客

家庭旅遊
喜歡：整潔度
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Customer Service is Poor
Hotels Staff needs training on Customer service. It’s clear from the point of check in to the rest!
於 2023 年 12 月住了 1 晚

2/10 很糟糕

Arunaachalam

於 2023 年 12 月住了 2 晚

10/10 有夠讚

Frances

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great design and comfort hotel for short stay in the city. Highly rec.
於 2023 年 11 月住了 2 晚
Granbell Team 於 2023年11月28日回覆
Dear Frances,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很糟糕

Mohamed

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This hotel should not have cost $100, maybe half. It has a nice bathroom and pool and that's about it. The rooms are tiny and there are clear issues with door locks and appearance. The room service took almost an hour for a cheese burger and 2 fries and the room service person was very rude when she called to ask for payment. Terrible service.
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月24日回覆
Dear Mohamed,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 有夠讚

Oshada

喜歡：整潔度、員工素質和住宿環境和硬體
Granbell Team 於 2023年11月16日回覆
Dear Oshada,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很糟糕

J

喜歡：整潔度、住宿環境和硬體和客房舒適度
不喜歡：員工素質
Management service skills & training required.
Beautiful hotel but terrible management. They need re-training in service, leadership & customer satisfaction.
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月10日回覆
Dear J,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 有夠讚

jenni

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Most amazing views of Colombo
Room was lovely. Not huge but very comfotable and nice batroom. The infinity pool is great and has amazing views. Housekeeping staff very helpful and Hirosh does great hob cleaning room. Excellent way to finish Sri Lankan holiday
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月13日回覆
Dear Jenni,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Nikolaus

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Absolut zu empfehlen die Zimmer mit Badewanne, einfach spitze, der rooftop pool atemberaubend und das Personal sehr fokussiert und höflich, einziger Nachteil der Aufzug braucht sehr lange bis er kommt.
於 2023 年 11 月住了 3 晚
Granbell Team 於 2023年11月13日回覆
Dear Nikolaus,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Moosa

喜歡：員工素質和住宿環境和硬體
I stayed in the water facing room with balcony and it was one of the best thing ever! The hotel itself is extremely beautiful & New located in a beautiful and calm area in colombo. Very tranquil and peaceful! Netmi from reception who is super friendly, accommodating, and organized everything for me neatly. All the staff in the hotel were very friendly and have wonderful smiles. Special thanks to Netmi - Rection, Neeliya - Coffeeshop (Makes the best matcha frappe) & Isuru - Housekeeping The Hotel has great food options and I have had most of my meals in the Hotel itself. Overall, would definitely recommend this Hotel and would love to come back.!
於 2023 年 11 月住了 1 晚
Granbell Team 於 2023年11月7日回覆
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

4/10 不太好

Steven

喜歡：設施服務
Sectavur pool. And rooms. Horrible food service.
於 2023 年 10 月住了 2 晚
Granbell Team 於 2023年11月2日回覆
Dear Steven,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 有夠讚

Christian

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Jederzeit wieder!
於 2023 年 10 月住了 3 晚
Granbell Team 於 2023年10月31日回覆
Dear Christian,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Moosa

喜歡：整潔度、員工素質和住宿環境和硬體
I had a great time at the Hotel it was the most wonderful three days such a beautiful place the staff are friendly and the facilities are excellent and thank you to all the staffs who made my experience more fun, comfortable and amazing.
於 2023 年 10 月住了 1 晚
Granbell Team 於 2023年10月31日回覆
Dear Moosa,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

Ampadee

喜歡：整潔度、員工素質和住宿環境和硬體
Excellent Room with sea view.
於 2023 年 10 月住了 1 晚
Granbell Team 於 2023年10月31日回覆
Dear Ampadee,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

6/10 一般般

Caleb，Winston-Salem

商務旅客
喜歡：整潔度和員工素質
The rooms are on the small side and well appointed. A highlight is the Toto Washlet toilet/bidet. However, I wanted to like the Granbell but experienced multiple issues during my week-long stay. First, the rooftop bar food is subpar but expensive, and the service is only so-so. There were also multiple late night (very early morning; 3 am) false fire alarms, which was very disturbing. On arrival, my room had no hot water, and then on the last night of my stay my room (only) lost all power. The cleaning staff also neglected to provide any towels when refreshing my room.
於 2023 年 10 月住了 7 晚
Granbell Team 於 2023年10月23日回覆
Dear Caleb,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 有夠讚

Cedric

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Its a b=nice, new hotel in a central location in Colombo. The rooms are modern , spacious and have all the comforts you need.
於 2023 年 9 月住了 10 晚
Granbell Team 於 2023年10月18日回覆
Dear Cedric,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

Johanna

於 2023 年 10 月住了 3 晚
Granbell Team 於 2023年10月31日回覆
Dear Johanna,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

venu

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 10 月住了 1 晚
Granbell Team 於 2023年10月9日回覆
Dear Venu,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

Amanda

於 2023 年 9 月住了 2 晚
Granbell Team 於 2023年10月3日回覆
Dear Amanda,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

8/10 不錯哦

shinichi

於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日回覆
Dear Shinichi,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

RYOHEI

喜歡：整潔度和住宿環境和硬體
Good
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日回覆
Dear Ryohei,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

10/10 有夠讚

Gabriela

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日回覆
'Dear Gabriela,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很糟糕

Dilanka

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 9 月住了 1 晚
Granbell Team 於 2023年10月2日回覆
Dear Dilanka,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

10/10 有夠讚

Benjamin

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Veldig bra hotel
Meget pent hotel. Nytt med gode fasiliteter. Infinity-pool, japansk toalett, pene rom og en meget god japansk resturant gjor dette oppholdet veldig bra.
於 2023 年 9 月住了 2 晚
Granbell Team 於 2023年10月2日回覆
Dear Benjamin,Thank you for taking your valuable time to review our property. We are delighted to hear that you had a pleasant stay with us.We look forward to welcoming you back on your next visit to Colombo.Thank you,Regards, Granbell Team

2/10 很糟糕

Punitha

不喜歡：員工素質和住宿環境和硬體
於 2023 年 9 月住了 3 晚
Granbell Team 於 2023年10月2日回覆
Dear Punitha,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team

2/10 很糟糕

Rie

不喜歡：整潔度、員工素質和設施服務
チェックイン前に到着したので清掃中なので１４時には部屋を用意できるとのことで、１６時にホテルに戻った際部屋を別の方に提供したとの事で結局1時間近く待ち部屋に入れました。ロビーにはチェックイン待ちの苛立った旅行者で溢れていました。 排水溝の掃除をしていないようでお湯が溢れてきて十分にシャワーを浴びれなかったので、夜にフロントへ清掃の依頼をしましたが、３０分以上待っても来なかった。電話で伝えたら「翌朝まで清掃はしません」と言われたので再度フロントへ行き、強く訴えました。その後ようやく清掃者が来ました。日系ホテルで予約し期待していましたが残念です。
於 2023 年 9 月住了 2 晚
Granbell Team 於 2023年9月25日回覆
Dear Rie,Thank you for taking your time to review our property,we are sorry to hear that you had an unpleasant experience while you were staying at our property. we have informed the relevant departments regarding the issues you have mentioned above and we as a property will make sure that this will not happen for our future guests.Thank you,Regards,Granbell Team