L'Esquisse Hotel & Spa Colmar - MGallery Collection
10/10 Excellent
"Absolutely wonderful hotel. The best hotel I've been to in France! They literally thought of every little detail, from chocolates and small towelling robes for the kids and special toiletries for them; to solar eclipse glasses on solar eclipse day. Amazing!
Lots of bottles of water provided, everything superb quality and very pleasant and helpful staff. Immaculately clean and a high level of luxury. And real functioning air conditioning, which is rare in France! 😀😀😀"
"Location,size of room and breakfast were lovely! However it was let down by inconsistent staffing of reception! On arrival in the evening despite knocking on several,what seemed like office doors and ringing reception we still had an appalling wait for a member of staff! He seemed to also appear from one of the doors we’d knocked on so had ignored our knock. When he did arrive (short male with short dark hair) he was miserable,unwelcoming and didn’t tell us any of the usual information such as breakfast times and location or pool opening times. The pool area also had a disgusting looking area of water that was there before you had a chance to avoid it and couldn’t avoid it if you wanted to access the pool! Looking dirty and not nice at all!"
"I booked last minute. Room was clean; top floor; view of canal; very tiny. The staff on the first day were polite and accommodating. However, I have insomnia and missed breakfast daily. The first day I requested a coffee and croissants in the patio about midday. Staff were polite and accommodating; did not even ask my room number. On the third day, I tried to request a coffee and a glass of water at 13:00. A tall & thin woman would not acknowledge me at all. So I asked a tall and bearded man who had avoided eye contact or a greeting all three days. He told me in French that there is no service in the patio and the restaurant is closed, which I understood perfectly well. However, he had to be condescending and repeated what he said in English, since “I did not understand him!” His arrogance was abundantly clear. He said he’d bring an espresso; I repeated my request for a black coffee; “an Americano,” he asked condescendingly. I again explained: a cup of black strong coffee! The tall thin woman brought the coffee; I repeated my request for a GLASS of water. She brought a tall bottle instead, without the cap, and asked my room number. I replied in French because I was very annoyed at this point. As well, I had asked the head housekeeper earlier for a bottle of water in my room; she rudely said I had to get it from room service myself!! I’m a seasoned traveler, respectful, a well-dressed/groomed woman who knows three languages fairly well, and two fluently. I will not return."
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