Super unhelpful staff. I was told there was no aircon because we weren't staying in one of their "executive rooms" so the front desk staff suggested me to open the windows. We didn't feel safe because the room was on the ground floor facing right at a public car park for commercial vehicles (the hotel/motel is located on the route of highway M25). The staff then offered me an electric fan but it took them more than 2 hours to get it (after I walked back and forth to the front desk and chased them, because there wasn't even a phone in the room to call front desk!) Finally someone knocked the door at 1am with an electric fan but it turned out to be as loud as it was going to set itself on fire from over heating. I also brought my drinking bottle to the front desk and asked if they could get me so ome drinking water but they said only bottled water for sale or the other option was to go to the McDonald's in the shopping centre next door and asked for free water. The room rate was actually more expensive than a Holiday Inn Express the same week that I stayed in London, unfortunately there was no other choices in the same area that night.
OCG
於 2019 年 4 月住了 1 晚
8/10 不錯哦
Norman
情侶出遊
2024年4月29日
喜歡:設施服務
Good value, clean and close to food court.
Norman
於 2024 年 4 月住了 2 晚
8/10 不錯哦
Claire
2024年4月28日
I cannot rate the hotel really as we had to cancel our stay, but the hotel were extremely helpful over the phone when our booking was lost and making sure i received my refund. Call handler was polite, friendly and called me back with a resolution exactly when she said she would. Cannot wait to reebook and enjoy our stay there!
Claire
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Ben
商務旅客
2024年4月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's a services hotel but perfect for my needs. Staff were great and found me an ironing board when there was one missing from my room. Plenty of dining options in the services and a small bar at the hotel reception. Friendly staff, comfortable bed, hot shower, Nando's and free parking; ideal.
Ben
於 2024 年 4 月住了 1 晚
2/10 很糟糕
Matthew
2024年4月24日
不喜歡:整潔度、員工素質和住宿環境和硬體
Matthew
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Ian
家庭旅遊
2024年4月21日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful and friendly staff. Excellent family room for the price. Loads of parking.