The staff were absolutely amazing! I had to make a change to the reservation and Expedia made an error in the change that resulted in Expedia canceling the reservation - even though my account showed I still had the reservation but for the wrong dates. The manager was able to restore my reservation and give me two rooms! I was there for my daughter’s graduation and they saved the day. I am so impressed by the level of attention and care they showed me.
Noveera
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Rebecca
2024年5月17日
喜歡:設施服務和住宿環境和硬體
Great staff! Within walking distance to Severence Hall/Cleveland Orchestra!!!
Rebecca
於 2024 年 5 月住了 3 晚
8/10 不錯哦
MICHAEL
商務旅客, 家庭旅遊
2024年5月17日
喜歡:整潔度、員工素質和住宿環境和硬體
Terrible breakfast.
MICHAEL
於 2024 年 5 月住了 1 晚
4/10 不太好
Dylan Thomas
2024年5月16日
喜歡:整潔度
不喜歡:員工素質和住宿環境和硬體
Dylan Thomas
於 2024 年 5 月住了 3 晚
10/10 有夠讚
Julio C
商務旅客, 家庭旅遊
2024年5月16日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent staff. The rooms are spacious and comfortable. The hotel itself is unique. Very interesting and impressive space. The only negative thing I would say is that I have been visiting this hotel for almost two years because my son attends college nearby and the elevators have been a problem since my first stay. During my recent stay the one working elevator was out of service and we had to walk five flights of stairs to our room. Otherwise, the hotel is fantastic and I plan to continue visiting.