I have stayed at this hotel several times in different locations, but recently my experience has been disappointing. In April, I visited the one in Chicago and was hustled out of my $85 deposit! I can’t afford to lose money like that. They kept saying the deposit was sent back, but I never received it. Then, I stayed at the location in Beechwood and had the same issue, this time losing a $50 deposit! I want my deposits back!
I haven't made much noise about this yet, but I am ready to. The staff in Chicago was great, while the service in Beechwood was just average—not something to brag about. The highlight of my visits was the breakfast and the bar; they did a fantastic job there. However, I will likely take my business elsewhere if this continues, as I feel like I'm being scammed out of my deposits for no reason! No parties, noise, not left dirty.. Nothing! just my daughter and I..!! I want answers!!