Hotels near Cleveland Hopkins Airport Station

"Our room was filthy! And when I called to the front desk as soon as I noticed everything, I was told there was nothing that could be done. She stated, all rooms were booked and she would leave me a card with the managers information to speak with her on Tuesday! This was a Friday when we checked in. The woman on the phone was very nice and apologized for not being able to do anything. I took pictures of everything. They have the time to show they were taken within 20 minutes of us checking in. The next morning I showed the staff at the front desk the pictures when I went to get the card with managers name and number. They were disgusted! And stated “something should have been done yesterday when I called the front desk”. Long story short, nothing was ever done about it. I called multiple times to speak to the “manager” but was told no manager was there to handle my issue. Time and time again I left my name and phone number. And never received a call back. There were many rooms booked that weekend for our event we attend every year. And I can tell you none of us will ever stay there again!"

"Yes"

"Can hear a lot through walls….."

"Good"

"The hotel was pretty clean. Lobby area looks up to date, rooms are not. The beds are not great at all and no comforters just sheets to sleep with. Hot tub was down while we were there so we were very bummed and the pool area has garbage backs hanging on the ceiling which was a little concerning. Typical hotel breakfast but they ran out of waffle batter so we didn't eat much. You get what you pay for so if you are looking for a cheap hotel with no amenities you are good to book here!"

"Staff were great "

"I complained to staff at the front desk that the room conditions was horrible, Floors very dirty, blood in the blanket, mold on the baseboard of the sink, tub very dirty with a dirty stains around it. Vomit all on the walls . When i told staff they pointed fingers at me accusing me of doing it. Cursing me out , saying that i wasn't gonn3get my deposit back and threatened to call law inforcement on me. And verbally threatened me . I would Never come to this place again it is a hole in the wall."

"The location needs to put some money into upgrading the property. So many things from previous stays that caused damage that need to be fixed. Start with paint! "

"Since i paid for the room thru Expedia and there was an issue with not only my check in but there was no working hot water, i would expect Expedia to reimburse me for my one night stay ($79) instead of offering me $20 OneKey cash points. Red Roof has offered me their own points (over 6K) for the inconvenience. I don't travel much at all as I can't afford it. I would expect better. "