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Reviews of SureStay Hotel by Best Western Chowchilla Yosemite

2.5 out of 5
SureStay Hotel by Best Western Chowchilla Yosemite
205 Carlyle Way, Chowchilla, CA

Reviews

8.8

Excellent

Rating 10 - Excellent. 124 out of 225 reviews" "
Rating 8 - Good. 71 out of 225 reviews" "
Rating 6 - Okay. 21 out of 225 reviews" "
Rating 4 - Poor. 3 out of 225 reviews" "
Rating 2 - Terrible. 6 out of 225 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

8.0/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

8/10 Good

Benjamin

Liked: Cleanliness
Stayed 1 night in May 2024

10/10 Excellent

Samantha

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good service at check-in. Arrived late and leaving early but beds are comfy and room was clean. All we needed as we passed through.
Stayed 1 night in May 2024

10/10 Excellent

Maria

Liked: Cleanliness
Stayed 1 night in Apr 2024

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Roger, Surrey

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great recommendation on where to eat dinner, staff polite and courteous, can be a bit noisy with traffic,
Stayed 1 night in Mar 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from SureStay Hotel by Best Western on 2024/3/10
Thank you for your feedback!!

10/10 Excellent

Wojciech

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean 🙂
Stayed 2 nights in Feb 2024
Response from SureStay Hotel by Best Western on 2024/3/10
Thank you for sharing your feedback!!

10/10 Excellent

Antonio

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mike was very helpful with our trip. We had adjustments to make and he accommodated us well. We will be using sure stay again for our business needs.
Stayed 3 nights in Feb 2024
Response from SureStay Hotel by Best Western on 2024/3/10
Dear Antionio,Thank you for choosing us for your lodging needs. We are glad that we were able to help you with the adjustments in your trip. Look forward to seeing you again.

10/10 Excellent

Lori

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is just an travelers hotel, was clean, customer service was great, breakfast in the morning. quiet didn't hear anything outside. I started planning my trip to stay there, all newly renovated.
Stayed 1 night in Feb 2024

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024
Response from SureStay Hotel by Best Western on 2024/3/10
Dear Carlos,Thank you for providing your feedback on your recent stay with us.

6/10 Okay

Richard

Response from SureStay Hotel by Best Western on 2024/3/10
Thank you for sharing your feedback.

8/10 Good

Ashley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Carlos

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Would do it again
Very good. Your shower gets slippery I almost fell
Stayed 1 night in Dec 2023

4/10 Poor

Darlene

Business traveler
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities, room comfort
Stay here if you like the smell of Fabuloso
While I get that fabuloso does signify a clean room and clean property, the smell of fabuloso was very overwhelming for my particular taste.
Stayed 1 night in Nov 2023
Response from Surestay Hotel on 2023/12/6
Dear Darlene,Thank you for taking the time to provide your feedback. Sorry for any inconvenience.

8/10 Good

Gordon

Business traveler
Liked: Amenities, property conditions & facilities
Ok
Stayed 1 night in Nov 2023
Response from Surestay Hotel by Best Western Chowchilla on 2023/12/6
Dear Gordon,Thank you for taking the time to provide your feedback. Look forward to seeing you again.Thank you

8/10 Good

Raquel

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Weekend stay
Comfortable and great stay with a reasonable price and convenience for a weekend family event.
Stayed 2 nights in Nov 2023
Response from Surestay Hotel by Best Western Chowchilla on 2023/12/6
Dear Raquel,We are delighted to hear that you had a great stay with us. Look forward to seeing you again.

8/10 Good

Jeffery

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Nov 2023
Response from Surestay Hotel by Best Western Chowchilla on 2023/12/6
Thank you

6/10 Okay

Sandra

Stayed 1 night in Nov 2023
Response from Surestay Hotel by Best Western Chowchilla on 2023/12/6
Thank you for your feedback.

2/10 Terrible

Brian

Stayed 1 night in Nov 2023
Response from Bianca on 2023/11/30
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Jeff

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The beds were comfortable, the room was very clean and the continental breakfast had several options. We had a great stay.
Stayed 1 night in Oct 2023
Response from Surestay Hotel by Best Western Chowchilla on 2023/12/6
Dear Jeff,Thanks for the great feedback. Glad to hear that you stay with us was perfect. Thank you

8/10 Good

Marilyn

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
About this little hotel
I really wish they would get that pool fixed. I would love to use it otherwise the rooms are exceptionally clean. The staff is Uber professional I always feel welcomed and valued. It might be an inexpensive hotel, but they know a thing or two about customer service which I really appreciate.
Stayed 1 night in Oct 2023
Response from Surestay Hotel by Best Western Chowchilla on 2023/12/6
Dear Marilyn,We appreciate you taking the time to provide your opinion. Sorry for any inconvenience the pool may have caused. Great to hear that our staff is doing a great job.Thank you

8/10 Good

Lori

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This property was very clean, we had no problems. Looks like it has recently been renovated. Would stay again
Stayed 3 nights in Sep 2023

8/10 Good

Craig

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

Delores

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Sep 2023

10/10 Excellent

Danae

Stayed 1 night in Sep 2023

10/10 Excellent

Angelica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023

2/10 Terrible

Mary

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bug bites
Stayed 1 night in Sep 2023
Response from Surestay Hotel on 2023/9/26
Dear Mary,Thank you for staying with us. Occasionallywe do have bugs that fly in the room when the door is open, due to being located in an agricultural area, and being in harvest season. Sorry for any inconvenience.

6/10 Okay

Danae

Traveled with family
Liked: Staff & service, room comfort
Disliked: Cleanliness
Mediocre stay
So the room was clean although there were two small bugs in the bathroom.. loud group of people who stayed out side the room next to us in chairs, drinking beers till 10 or later at night. Check in was easy and pleasant, and they were able to accommodate a downstairs room for me. Overall, The nightly price was high and it didn’t meet my expectations. Next time I’m in chowchilla I will stay at the nicer hotel across the highway.
Stayed 1 night in Sep 2023

10/10 Excellent

Steve

Business traveler
Liked: Amenities
The room was clean and fresh. It seemed to have recently been remodled. Check-in was easy. Staff was friendly.
Stayed 1 night in Sep 2023

10/10 Excellent

Rafael

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptionally clean room and all appliances worked. Good value.
Stayed 1 night in Aug 2023

6/10 Okay

Sakshi

Disliked: Staff & service
Stayed 1 night in Aug 2023

8/10 Good

Nicola

Stayed 1 night in Aug 2023

8/10 Good

trevor

Liked: Cleanliness, staff & service, room comfort
One night on the road to Yosemite
We had a one night stay on the way to Yosemite. It is ok. Not new. Breakfast had limited selection. Staff was hard to find when we wanted to checkout.
Stayed 1 night in Jul 2023

8/10 Good

Mohsen

Traveled with family and small children, Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the room and breakfast. Bummed that the pool was closed. May book again but need to ask about pool beforehand.

8/10 Good

Kristen

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Great price and very clean. Nice staff, comfortable bed!
Stayed 1 night in Jul 2023
Response from Surestay Hotel Chowchilla on 2023/7/26
Dear Kristem,Thank you for taking the time to provide your feedback. Look forward to seeing you again.

10/10 Excellent

James

Liked: Cleanliness, staff & service
Stayed 4 nights in Jul 2023
Response from Surestay Hotel Chowchilla on 2023/7/26
Dear James,Thank you for taking the time to provide your feed back. Great to hear that you had a wonderful stay with us. Look forward to seeing you again.

10/10 Excellent

Joyce

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
nothing
Stayed 4 nights in Jul 2023
Response from Surestay Hotel Chowchilla on 2023/7/26
Dear Joyce,Thank you for your feedback. We are glad you had a great stay with us.

10/10 Excellent

Jose Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Surestay Hotel Chowchilla on 2023/7/26
Dear Jose,Thank you for your feedback.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Surestay Hotel Chowchilla on 2023/7/8
Dear James,Thank you for taking the time to share your feedback. Look forward to seeing you again.

10/10 Excellent

Nyisha

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean !! Check in was easy and the front desk clerk was friendly and funny. The updated room takes you by surprise. No carpet and the bathroom is really clean. The fridge is bigger than most with a fruit and veggie drawer. It also has a microwave! I appreciate the trash bins outside of the room, convenient to throw away takeout and other trash items. I also appreciate the security cameras.
Stayed 1 night in Jul 2023
Response from Surestay Hotel Chowchilla on 2023/7/8
Dear Nyisha,We are glad to hear that your check-in was easy and that the front desk clerk was friendly and funny. It's always nice to have a positive experience when arriving at a hotel. The updated room sounds impressive with its lack of carpet and clean bathroom. Thanks for your feedback, and look forward to seeing you again.

6/10 Okay

Salvador

Traveled with family
Disliked: Property conditions & facilities
Stayed 1 night in Jul 2023
Response from Surestay Hotel Chowchilla on 2023/7/8
Dear Salvador,Thank you for taking the time to share your feedback. Look forward to seeing you again.

10/10 Excellent

James

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jun 2023
Response from Surestay Hotel Chowchilla on 2023/7/8
Dear James,Thank you for taking the time to share your feedback. Look forward to seeing you again.

6/10 Okay

Tong

Ok place for one night stay. A bit out of the way partly because of Google map’s somewhat crazy routing. The breakfast was kind of plain continental style and the dining room is tiny. The hotel room was very clean though.
Stayed 1 night in Jun 2023
Response from Surestay Hotel Chowchilla on 2023/6/30
Dear Tong,Hello! I'm sorry to hear that your stay was a bit out of the way due to Google Maps' routing. It's always frustrating when technology doesn't cooperate. I'm glad to hear that the hotel room was very clean, though. It's always nice to have a clean and comfortable space to relax in.

10/10 Excellent

gabriella

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice place, great location, easy 99 access. Noisy in the parking lot when we checked in, but once in room, could hear a thing. Will stay again, friendly, helpful staff.
Stayed 2 nights in Jun 2023
Response from Surestay Hotel Chowchilla on 2023/6/30
Dear Gabriella,Hello! Thank you for your feedback. I'm glad to hear that you found the location convenient and that the noise didn't bother you once you were in your room. It's great to know that you had a positive experience with the staff as well. We look forward to having you stay with us again in the future!

10/10 Excellent

CESAR

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Jun 2023
Response from Surestay Hotel Chowchilla on 2023/6/30
Thank you!!

8/10 Good

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 1 night in May 2023
Response from Surestay Hotel Chowchilla on 2023/6/30
Dear Joseph,Thank you for taking the time to provide your feedback.

2/10 Terrible

Carlos

Disliked: Cleanliness, staff & service, property conditions & facilities
Property has no hot water, roaches in the room and an unclean feeling to the room/property. When told to the manager, she just giggled and apologized. Not exactly the response you expect as a customer.
Stayed 1 night in May 2023
Response from Surestay Hotel on 2023/6/5
Thank you for bringing this to our attention. We are so sorry to hear about the issues you experienced during your stay. We take all feedback seriously and will be working to address the issues you mentioned immediately. The property is located in an agricultural area where sometime water bugs, and bettles, we try our best to keep them limited to none but there are some times where they are spotted. We will make sure to take an extra initiative to fix the hot water issue, and ensure the property is clean and comfortable for all guests. We truly apologize if it seemed as we shrugged your concerns away. Your feedback is very important to us. We value your business and hope you will give us another chance to show you the high level of service we are capable of providing.Thank you!

10/10 Excellent

Jerry

Business traveler
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean and safe
Stayed 2 nights in May 2023
Response from Surestay Hotel Chowchilla on 2023/6/30
Dear Jerry,We are glad to hear that your stay with us was great. Look forward to seeing you again in the near future.

8/10 Good

Nathaniel

Business traveler, Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It met expectations.
Response from Surestay Hotel Chowchilla on 2023/6/30
Dear Nathaniel,Thank your for taking the time to provide your feedback.