Hey Keung,
Super cool to know your second stay was just as awesome as the first! See you again soon! Be cool with Cassia!
Live, Laugh, Love your way,
Logan Daley
Hotel Manager
10/10 有夠讚
YING
2019年2月14日
喜歡:整潔度和住宿環境和硬體
laguna area is so so
fashion studio close to shopping area.comfortable and clean.but house keeping clean every 2 days and changing bed every 4 days!community has kids room but no sitter. some entertaments facility in lobby .nice life there .but whole laguna area is so so. only some lakes which r not beautiful . this area include many hotels so shopping and eating price is high .quality is so so. there r many better beaches in phuket. and there is a banyatree member club,they try to sale u banya tree group property and ask many private questions which is extremly annoying. i wont come to this area anymore.
YING
於 2019 年 2 月住了 3 晚
Logan 於 2019年2月20日回覆
Hey YING,
Super happy you enjoyed your Cassia experience!
We clean our rooms every second day as standard and as our way to conserve water and chemical output in Phuket. For guests that want this more often however, housekeeping on demand is available by speaking to any of our Cassia friends! If you want your linen changed every housekeeping day, just place the evenirment card on the bed and your linen will be changed!
Correct, PlayPlay is a non-manned children’s hang out area, encouraging interaction between children and parents alike.
Boat Avenue which is just footsteps from Laguna has a range of restaurants from fine dining to super local, so something at every price point and for every taste – next time our Cassia friends will be more than happy to recommend some.
Bang Tao beach is defiantly the best beach on Phuket, and allows guests to have both relaxation and action!
The membership club you mentioned is for Angsana Vacation Club and is completely optional, there is no pressure to speak to the representatives nor attend the seminar.
Do hope you will consider us again! Be cool with Cassia!
Live, Laugh, Love your way,
Logan Daley
Hotel Manager
Hey MIMI,
It seems that you did not enjoy your Cassia experience. I would be more than happy to discuss with you about this further, if you contact the hotel and ask for me.
Live, Laugh, Love your way,
Logan Daley
Hotel Manager
The rooms are pretty nice with a modern vibe, it's also nice that we have our own private kitchen and living room area. However,The hotel was pretty far away from downtown Phuket. We were hoping there would be some place nearby that's worth walking around, but to our disappointment there isn't really anything besides from a couple stores. The hotel doesn't really offer much shuttle service except for one that heads to the Laguna entrance. The shuttle bus does not stop at the hotel on the way back either.
Laguna area is quiet and beautiful. Cassia has a private beach and can be reached by ferry for 2 mins but the service time starts from 10:30am. I hope it can be earlier. The WiFi is very slow too. Pls improve.
Hotel is very new and located in a quiet location,the room is big and clean. However, the facilities should be improved. There's nothing to do in the hotel if there's a heavy rain, thus we stay in the room for half day. Also, the kitchen is well-equipped but no oil or seasonings for cooking, you need to get it outside.
5D4N- only ONE DAY ROOM SERVICE. Ask to replenish water, the replied I have gotten is- ONLY REPLENISH ON ROOM SERVICE DAY. Nah, I won’t come to this place again!
Peck Wan
於 2024 年 4 月住了 4 晚
Logan Daley, General Manager 於 2024年4月17日回覆
Hey There, We service our suites every second day as standard, this is our little nod to reducing water and chemical wastage and preserving our little piece of paradise - garbage in the kitchen however is changed daily, and housekeeping on demand is available! For additional drinks, snacks and the likes our M23 is always open. Cassia - The Trend Setter,
4/10 不太好
Thao Nhi
2024年2月13日
不喜歡:整潔度、員工素質和住宿環境和硬體
Thao Nhi
於 2024 年 2 月住了 2 晚
10/10 有夠讚
Paola
2023年12月22日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Paola
於 2023 年 11 月住了 22 晚
10/10 有夠讚
真實旅客
2023年11月10日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Better than a suite
An excellent choice for longer stays. Hotel is still new and clean. I like the kitchen facilities. The 2 bathrooms have no bathtubs. Lots of space for a family. Breakfast has a large variety of food. Nice pillows and mattresses. The ceiling is thin as we could hear the loud noise of furniture being moved upstairs. The lobby should be bigger as it was rather crowded. Apart from these it is a very thoughtful setup.
真實旅客
於 2023 年 11 月住了 3 晚
Logan Daley, General Manager 於 2023年11月12日回覆
Heyyyy, Love reading your sweet comments and love knowing that you enjoyed the magic of Cassia! Love knowing that you found our suites with fully equipped kitchen just perfect! We are half hotel, half condo, makes us double the fun! Agreed that our bed and linen is the best indeed! Great to see that you loved our Eat and Drink offerings at Vista with the brekkie buffet and the range of choices! Means a lot to us! Come and hang again soon! Be cool with Cassia, Logan
10/10 有夠讚
Jane
2023年11月2日
喜歡:整潔度、住宿環境和硬體和客房舒適度
Jane
於 2023 年 10 月住了 6 晚
Logan Daley, General Manager 於 2023年11月5日回覆
Hey! Super cool to know you loved us! See ya again soon! Be cool with Cassia, Logan
8/10 不錯哦
Werner
2023年11月2日
喜歡:住宿環境和硬體和客房舒適度
Overall, the Hotel concept and room product is good. However, there seems to be some lack of standards and supervision. We arrived around 5.00pm and expected the room to be ready. After a lengthy wait, we were informed that we got upgraded to a loft room. However, it seems to be a problem with a bedside lamp. After another 5 min we were offered a beverage at the restaurant, which was nice. Once we arrived at our room 108, it was the worst positioned room of the hotel. First floor, outlook to nowhere and next to your engineering and paint shop. The room product seems good with all the gadgets. Bathroom cleanliness needs to improve. Something is growing behind the left toilet paper roll. As well dust is accumulating on the chrome. Main room television remote is not working properly. Date on the screen is 2013 or 2015, I know small details but this is where setting standards start.
Werner
於 2023 年 10 月住了 3 晚
Logan Daley, General Manager 於 2023年11月5日回覆
Hey! Great to see you enjoyed our trendy hotel with the set up and function of our suites! Apologies that our crew cannot manage to check you in upon our standard time as we are quite popular on the day. Our crew then upgrade the suite and hope you appreciated we did our best to ensure you are comfortable. Super sorry that you found the suite not cleaned to standard, this is not up to our levels and should not be the case, this has been addressed with the relevant team for immediate action. Hope to see you again. Be cool with Cassia, Logan
10/10 有夠讚
Jill
家庭旅遊
2023年10月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Well located and provisioned. The food was good and allergens clearly marked, which is very important when traveling as someone who is allergic to some things. The pool and water taxi to the ocean was so convenient. I especially appreciated the laundry service. Staff were very friendly and took great care of us.
Jill
於 2023 年 10 月住了 4 晚
Logan Daley, General Manager 於 2023年10月11日回覆
Hey Hey! Super cool to read the comments on your Cassia experience! Love knowing you enjoyed our all suite property and of course our perfect location with Laguna Phuket and on the shores of Bangtao Beach! Appreciate your comment on our Eat and Drink offerings! Means a lot to us! Happy to hear that you have enjoyed the boat ride to our super special beach! Come back and visit us again soon! Be cool with Cassia, Logan
10/10 有夠讚
Eric
情侶出遊
2023年5月28日
喜歡:整潔度、員工素質和住宿環境和硬體
No beach but accessible to one. Ok for the price.
Eric
於 2023 年 5 月住了 1 晚
10/10 有夠讚
Janet
情侶出遊
2023年4月10日
喜歡:整潔度、員工素質和住宿環境和硬體
Cassia has a constant (free) boat shuttle to the most gorgeous Bang Tao beach, and free tuktuk shuttle to shopping centres. The apartments have small kitchens and are modern and well equipped. The staff are just so lovely and super helpful. The buffet breakfast is really extensive and high quality. It’s just the best. We will go back as soon as we can.
Janet
於 2023 年 4 月住了 7 晚
Logan 於 2023年4月11日回覆
Heyyyy, Love reading your sweet comments and love knowing that you enjoyed the magic of Cassia! Love knowing that you found our suites with fully equipped kitchen just perfect! Happy to hear that you have enjoyed our super special beach and our signature shuttle service! The crew and I look forward to seeing you again soon! Be cool with Cassia, Logan
2/10 很糟糕
真實旅客
家庭旅遊
2023年1月4日
不喜歡:住宿環境和硬體
Upon check in- kettle not provided. By right all rooms shld hve 2 pillows per person but we only hve 1 pillow n we call d front office n they say they will send housekeeping staff to check. Why cant they just provide us extra instead of coming up to our rm to check . According to d staff they r running full occupancy n not enough pillows for all guest
We were assign 2nd floor right on top of d coffee house. So noisy as early as 5am- kitchen preparation n staff talking v loud
真實旅客
於 2022 年 12 月住了 4 晚
10/10 有夠讚
Vi
家庭旅遊
2022年12月24日
喜歡:整潔度、員工素質和設施服務
We had an amazing stay in a two bedroom loft water. The staff at Cassia were incredible and nothing was a problem. Buffet breakfast was excellent and the pool and kids room were great for the children. Would highly recommend
Vi
10/10 有夠讚
Paola
2022年12月23日
喜歡:整潔度、設施服務和住宿環境和硬體
Struttura comoda vicino alla spiaggia e campi di hokf. Camere luminise e moderne. Vusta sulla kaguna e mare. Da mugliorare il servizio breakfast.
Paola
8/10 不錯哦
Barbara
團體旅遊
2022年12月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Gut gelegen.
Viele Familien und Kinder, sehr lebhaft, teilweise eher laut.
Barbara
4/10 不太好
真實旅客
團體旅遊
2022年11月20日
不喜歡:整潔度、員工素質和客房舒適度
真實旅客
於 2022 年 11 月住了 1 晚
10/10 有夠讚
Elena
2022年10月28日
喜歡:員工素質、設施服務和住宿環境和硬體
The prices could be more friendly in high season. The rest is ecxellent
Elena
於 2022 年 10 月住了 8 晚
10/10 有夠讚
dzung
2022年10月15日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly recommended
We really enjoyed our stay. The location was very good for whom who want to relax, enjoy nature and avoid chaos.
Staffs were very helpful and friendly. We had a good time here.
Highly recommended
Thanks
dzung
於 2022 年 10 月住了 3 晚
8/10 不錯哦
Darius
情侶出遊
2022年10月11日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property seemed to be well maintained.
Darius
於 2022 年 10 月住了 3 晚
10/10 有夠讚
Paul Robert
團體旅遊
2022年8月30日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location ...beach...shops and restos of all types ...from high end to local comforts
Paul Robert
於 2022 年 8 月住了 3 晚
Logan 於 2022年10月6日回覆
Hey! Super cool to know you loved us! Come back soon!Cassia - The Trend Setter,Logan
10/10 有夠讚
Julia
親子旅遊
2022年8月5日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Tolles Hotel. Haben unseren Aufenthalt verlängert. Einfach Grossartig.
Julia
於 2022 年 8 月住了 1 晚
10/10 有夠讚
Yong Pin
家庭旅遊
2022年6月21日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Friday rock! Night market just outside the resort
Fantastic resort! Nested along the lagoon with beach front only 2 mins away! Big and comfortable king bed and kids love their loft. Lots of happening cafes, bakery, Japanese, Italian restaurants just 10 mins walk. Highlights was the Friday night market at Boat Avenue!
Yong Pin
於 2022 年 6 月住了 5 晚
10/10 有夠讚
Paul
家庭旅遊
2022年5月20日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Paul
於 2022 年 5 月住了 1 晚
8/10 不錯哦
Tanya
家庭旅遊
2022年4月10日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Good location in the Laguna area of Phuket. The hotel room which we had, had 2 bedrooms and a small living area which was perfect for us and our teen. The pool areas were nice. The little boat across the lagoon to the beach, plus the transport offered around the local area (at a cost) were useful.
Tanya
於 2022 年 4 月住了 4 晚
10/10 有夠讚
Steven
2022年2月14日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I miss the colored lights on the building that were lit at night on my visit last July.
Steven
於 2022 年 2 月住了 1 晚
10/10 有夠讚
Melanie
2022年1月28日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent hotel with great service and super easy access to the beach, via quick ferry across the lake. Full and delicious breakfast in the mornings and plenty of yummy food options from the hotels cafe. Also, it is quite quiet in the evenings. The only issue, be it minor and out of the hotels control, was lots of noise at the private beach, due to a great deal of small children and loud guests. Overall I would highly recommend this hotel and will be staying here again as soon as I can get back!
Melanie
於 2022 年 1 月住了 7 晚
8/10 不錯哦
IGOR
家庭旅遊
2022年1月9日
喜歡:整潔度
Нормально
Хорошее месторасположение.
IGOR
於 2022 年 1 月住了 3 晚
6/10 一般般
真實旅客
2021年12月30日
喜歡:客房舒適度
真實旅客
於 2021 年 12 月住了 9 晚
8/10 不錯哦
Rob
2021年12月29日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check in receptionist was very good and helpful and left me with a warm feeling about the acomodation from the beginning which proved to be correct. I enjoyed staying here very much
Rob
於 2021 年 12 月住了 9 晚
8/10 不錯哦
Paul Joseph
情侶出遊
2021年12月8日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very open and spacious. Staff were extremely nice. Location was great. Beautiful layout for the pools and swimming areas. Travel services were very convenient. Covid management was very good.
What I didn't like was the small bugs in the kitchen. Also, certain things were in a bit of disrepair.
Paul Joseph
於 2021 年 11 月住了 25 晚
Logan 於 2021年12月9日回覆
Hey Paul Joseph,
Super happy to read you comments and glad you loved the experience overall.
Apologies if there was something in the kitchen, hope our housekeeping crew could rectify that immediately. We are in the process of upgrades of all areas following an extended trying period for the industry.
Hope to see you back at Cassia again soon!
Cassia - The Hotel,
Logan
10/10 有夠讚
ANTON
2021年12月7日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Норм
Все понравилось, магазин рядом, район тихий, сидел карантин)
ANTON
於 2021 年 11 月住了 7 晚
Logan 於 2021年12月9日回覆
Hey ANTON,
Awesome to know you loved us! We love you too!
Come and hang with us again soon! Be cool with Cassia!
Cassia - The Hotel,
Logan
4/10 不太好
Sinit
2021年11月23日
喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質和設施服務
Sinit
於 2021 年 11 月住了 1 晚
2/10 很糟糕
Gary P
2021年9月9日
不喜歡:整潔度、員工素質和住宿環境和硬體
The shower had mold growing in the grout from not being cleaned properly and the employees didn’t wear masks working in a small kitchen while cooking my food, because of that I checked out earlier then planned I like the location and have stayed there several times in the past but because of COVID 19 I chose to leave early