Dear Yu Ting,Thank you for recently having chosen to stay with us. As the General Manager of the Resort, I was dissapointed to hear that you had issues during your stay, but only can apologize sincerely now for our shortcomings. Room Service is actually for our inroom dining, perhaps that is were part of the confusion came from. You would have spoken with the F&B associates for requests of your room cleaning and laundry. We will investgate further on the other comments you have made and take preventive actions to avoid it happening in the future. We were, otherwise, glad you liked our Kids Club, our pools, Food & Beverage offerings and enjoyed the interactions with most associates. Thank you for having shared your feedback with us. Me and my team are always ready to welcome you back. And feel free to ask for me, the General Manager, at any time during your stay, if there is anything I can assist with.Yours Sincerely,LarsGeneral Manager

Hej Rebecca,Tack för att du tog dig tid att ge oss feedback. Så otroligt tråkigt att höra att ni blev så besvikna över besöket här hos oss.Vi ber om ursäkt för er upplevelse med städning och hoppas att ni trots allt hade det trevligt tillsammans och kunde njuta av Phuket utbud.Vi önskar dig varmt välkommen igen.Vänliga hälsningar,Lars General Manager