Thank you for the nice feedback of Extended Stay America. We are delighted to know you were happy with our well-kept property and that you had an enjoyable time with us. It was a pleasure having you, and we look forward to seeing you back soon. Sincerely, Hotel Management

First and foremost, we would like to offer you my apologies for the inconveniences that you experienced during your stay with us. Your concerns have been immediately brought to the attention of our housekeeping for review and action. We are also sorry if our housekeeping service was not shared at the time of your check-in. This service is done on a weekly basis to respect the privacy of our long-term guests so as to offer minimal intrusion. We hope you will give us a chance to impress you on a future visit. Sincerely, Hotel Management

Thank you for sharing your kind rating. We appreciate you choosing Extended Stay America. It was a pleasure hosting you, and we look forward to your return visit soon. Sincerely, Hotel Management

Cindy, thank you for evaluating your stay. We are glad that your overall visit was pleasant, but we are sorry that you were inconvenienced by our hotel policy. Our suites are designed for long-term guests, these guests often bring their own bath amenities, so that's why our hair dryers and toiletries are available upon request at the front desk and always complimentary. Kitchenware for your suite is also available and kept at the front desk to ensure cleanliness. Thanks again for your feedback, and we hope that positive aspects of your stay will bring you back at our hotel. Sincerely, General Manager

Dear MARIA ANTONIETA, We sincerely apologize for your experience with the carpets during your stay. Maintaining cleanliness is our top priority, and we regret that we fell short of expectations in this regard. Your feedback is invaluable, and we will address this issue promptly to ensure a more pleasant experience for future guests. We appreciate your understanding and hope to have the opportunity to welcome you back for a much-improved stay in the future.Sincerely,Hotel Management

Dear cecilia, Thank you for sharing such a glowing review about your stay with us at Extended Stay America. We're thrilled to read that Jordan and Evan provided exceptional service during your stay! Providing helpful and attentive service is our priority, and we're delighted that they went above and beyond to ensure you had a pleasant experience. We're also glad to know that you found the hotel to be clean, quiet, and safe. It was a pleasure having you as our guest, and we look forward to welcoming you again soon.Sincerely,Hotel Management

Dear Lizeth, We are deeply sorry about your experience with cleanliness during your stay. Your comfort and satisfaction are our top priorities, and we regret any inconvenience caused by the condition of your room. Rest assured, we take your feedback seriously, and our housekeeping team will address these issues promptly. We understand the importance of providing our guests with a clean and comfortable environment, and we apologize for falling short of your expectations. We hope you will consider giving us another chance to provide you with a much-improved experience in the future. Thank you for bringing this matter to our attention.Sincerely,Hotel Management

Dear Prakash, We are delighted to hear that you found Extended Stay America to be a good value for your stay. Your satisfaction is our priority, and we are grateful for your positive feedback. We strive to provide comfortable accommodations at an affordable price, and we look forward to welcoming you back in the future.Sincerely,Hotel Management

Dear Sid, We sincerely apologize for the numerous disturbances you encountered during your stay. Providing a peaceful environment is essential; we regret falling short of this expectation. Your concerns regarding noise, safety, cleanliness, and amenities are taken seriously, and we are actively addressing them with our team to ensure improvements are made. We understand your disappointment and are committed to enhancing our services to prevent such issues in the future. Despite these challenges, we are glad our staff provided friendly service and that the room's cleanliness met your expectations. We sincerely apologize for the inconvenience caused and hope you'll consider giving us another chance to provide you with a much-improved experience. Sincerely,Hotel management

Dear Maria, We are thrilled you had a pleasant experience at Extended Stay America! Your satisfaction is our priority, and we're delighted that you enjoyed your stay with us. Thank you for choosing our hotel, and we look forward to welcoming you back for another enjoyable visit!Sincerely,Hotel Management

Dear Mo, Thank you for sharing your experience with us. We're delighted that you found the staff at Extended Stay America to be welcoming and appreciated the cleanliness of our hotel kitchen. However, we apologize for any inconvenience caused by noise disturbances. Your feedback is invaluable, and we'll explore ways to improve soundproofing for a more restful stay. Thank you for choosing us. Safe travels!Sincerely,Hotel Management

Dear Nick, Thank you for sharing your feedback. We apologize for any inconvenience caused by the staffing levels and any concerns about security. Your comments are valuable to us, and we will review our operations to ensure a better experience for our guests. We appreciate your patronage and hope to have the opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Paul, Thank you for your review. We apologize for the shortcomings you experienced during your stay. It's disappointing to hear about the cleanliness issues and the bathroom fan noise. Your feedback is crucial, and we'll address these issues promptly to ensure a better experience for future guests. Additionally, we'll review our coffee service to ensure it meets expectations. Thank you for bringing these matters to our attention, and we hope to have the opportunity to exceed your expectations in the future. Sincerely,Hotel Management

Dear Mike, Thank you for selecting our establishment and taking the time to provide us with your feedback. We sincerely apologize for the issues you encountered with the stained and unpleasant smell in the hallways during your stay. Ensuring a clean and comfortable environment for all our guests is our top priority, and we regret that your experience was affected by this unpleasant smell. We take reports of homelessness in our vicinity seriously and are working to address this issue with local authorities. We understand your disappointment, and we hope to have the opportunity to offer you a more satisfying experience during your next visit. Sincerely,Hotel Management

Dear Mike, We sincerely apologize for the disappointment you experienced during your stay. Providing a clean and comfortable environment is our priority, and we regret that we fell short of meeting your expectations. Your feedback regarding the stained carpets and parking situation is concerning, and we will address these issues promptly with our team to ensure improvements are made. We understand your decision not to return, but we hope you reconsider, as we are committed to providing a much-improved experience. Should you give us another chance, we will do everything possible to ensure your stay is enjoyable and meets your expectations. Thank you for bringing these concerns to our attention.Sincerely,Hotel Management

Dear Thann, Thank you for your feedback. We sincerely apologize for the inconvenience caused by the cancellation of your reservation. This situation is not reflective of our usual standards of service, and we understand the frustration and inconvenience it caused you and your son. Please rest assured that we are investigating this matter and taking steps to prevent similar occurrences in the future. We value your feedback and hope to have the opportunity to regain your trust and provide you with a better experience in the future.Sincerely,Hotel Management

Dear Andes, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know that we welcome you to reach out to our front desk at any time for items you need to make your stay more comfortable. We are always here to help. We hope this was not too much of an inconvenience and that you will stay with us again soon.Sincerely,Hotel Management

Dear Ryan, Thank you for staying at Extended Stay America during your recent trip to the city. We are delighted you had an enjoyable and comfortable time, and our associates were attentive to your needs. We appreciate you for recommending us and look forward to welcoming you back! Sincerely,Hotel Management

Dear Oscar, All of us at Extended Stay America are thrilled to know you loved your time with us and enjoyed your room! Thank you for sharing your remarks. It was a pleasure having you as our guest, and we hope to see you again soon. Sincerely,Hotel Management

Dear Veronique, We appreciate your detailed feedback and are pleased to see that you found our staff to be friendly and helpful during your stay. While we aim to provide convenience with our kitchen amenities, we apologize for any inconvenience you experienced with the room's amenities and key card issues. Please know that we take your comments seriously and will address them to ensure a more enjoyable experience for our guests in the future. Thank you for choosing to stay with us, and we hope to have the opportunity to welcome you back for an improved stay soon!Sincerely,Hotel Management

Dear Dominick, Thank you for staying with us at Extended Stay America. We are thrilled to receive your thoughtful review and learn you found our hotel so comfortable, spacious and spotless with a convenient location. It would be an honor to host you again when you return. Have a wonderful day, and travel safely.Sincerely,Hotel Management

Dear Alejandro, Thank you for sharing your experience. Please accept our apologies if we did not provide you with a clean and comfortable room. We strive to go above and beyond for our guests, so we are sorry that we fell short of your expectations. We understand the importance of maintaining clean and fresh accommodations, so we will follow up with our housekeeping staff to ensure every room is flawlessly prepared for our guests. We appreciate your business and thank you for choosing us.Sincerely,Hotel Management

Dear Erika, We are flattered by your very kind review of Extended Stay America. Team members like Seydi are a perfect example of the passionate and dedicated spirit of service that we value, and we are delighted that our caring hospitality was the highlight of your stay. It was a pleasure hosting your visit, and we hope to welcome you again soon.Sincerely,Hotel Management

Dear Yvonne, Thank you for choosing to stay with us and for taking the time to share your review. It was delightful to know that the thoughtful service provided by our dedicated associates exceeded your expectations. We are grateful for each of your comments as we continually strive to improve our guest experience. Please know your observations will be shared accordingly with the appropriate individuals. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Nelson, Thank you for taking the time to write a review about our hotel. Your comments on the mentioned issues have left us disheartened. We will look into this further and appreciate you bringing this to our attention. We have noted your remarks and shared them with the concerned individuals for further improvement. Our staff is included in the discussion to ensure this service failure doesn't happen again. Your feedback will help us continuously improve our service and guest experience. Please return for a better experience.Sincerely,Hotel Management

Dear Javier, We're thrilled to learn that you had an outstanding experience at Extended Stay America! Creating a homely atmosphere is our aim, and your positive feedback truly motivates our continued efforts for guests' comfort and satisfaction. We look forward to welcoming you back for another wonderful stay.Sincerely,Hotel Management

Dear Fernando, Thank you for sharing feedback about your recent visit. We know a fresh, clean hotel sets the tone for a wonderful stay; therefore, we sincerely regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Our front desk team is always there to help you. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management