「Dear [BW] Team,
I stayed at your hotel on May 12, 2025, with a reservation made through HOTELS.COM.
At the time of booking, I used one credit card, but a different card was used at check-in.
As a result, I have been charged twice for the same stay.
I kindly ask for your assistance in resolving this issue.
My credit card company has already billed me for both charges.
Thank you for your prompt attention.」
「Thank you to Amy at front desk for being on point with my reservations. The housekeepers are extremely polite! I was impressed with the upgraded rooms and FINALLY had a working open pool to enjoy with my son. Really great experience and easy check in!」