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芝加哥維珍飯店的評分

4.5 out of 5
芝加哥維珍飯店
203 N Wabash Ave, Chicago, IL

評論

9.2

太棒了

10 分，有夠讚；1008 則評論中有 722 則" "
8 分，不錯哦；1008 則評論中有 160 則" "
6 分，一般般；1008 則評論中有 71 則" "
4 分，不太好；1008 則評論中有 29 則" "
2 分，很糟糕；1008 則評論中有 26 則" "

9.4/10

整潔度

9.4/10

員工素質

9.0/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

10/10 有夠讚

Lin

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Everything is good except the parking.
於 2023 年 12 月住了 2 晚
Liang L. 於 2023年12月27日回覆
Thank you for your feedback. We do apologize for the inconvenience and hope to welcome you back.

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Clean and enjoyable hotel
The room is so clean. The staff is nice. Everything looks great!
於 2021 年 5 月住了 1 晚
Andrew C 於 2021年5月23日回覆
Thank you for your review! We're so delighted you enjoyed your stay.

10/10 有夠讚

Carol

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very quiet hotel .. loved loved the vanity in the room
於 2024 年 4 月住了 1 晚

8/10 不錯哦

Colin

情侶出遊
喜歡：員工素質、設施服務和住宿環境和硬體
That parking garage attached to the property is very convenient.
於 2024 年 4 月住了 1 晚
AJ 於 2024年5月3日回覆
Thank you for your feedback.

4/10 不太好

RICKY

喜歡：整潔度
The condition of both beds was terrible, as the mattresses had sunk in the middle. Because of this, my wife, son, and I never slept well. We woke up early with back pain. It is unacceptable for management to ignore this situation. I will never recommend the Virgin Hotel to anyone.
於 2024 年 4 月住了 4 晚
Shay P 於 2024年5月1日回覆
We apologize for the inconvenience. We are truly sorry that our beds are not satisfying to you and will look into this more. Thank you for bringing this to our attention.

8/10 不錯哦

Silvina

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
Nice property,excellent location
於 2024 年 4 月住了 4 晚
Shay P 於 2024年4月30日回覆
Thank you for leaving a review for us. You are greatly appreciated. We look forward to having you again.

10/10 有夠讚

Bruce

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was wonderful. The room was very good and quiet. The staff went above and beyond to make our stay wonderful
於 2024 年 4 月住了 5 晚
AJ 於 2024年4月30日回覆
Thank you for sharing your experience! We're glad you enjoyed your time here with us and look forward to seeing you again.

6/10 一般般

Alexandre，Studio City

情侶出遊
喜歡：整潔度和住宿環境和硬體
不喜歡：員工素質和設施服務
Bars and restaurants barely ever opened. Rooftop not available for most of the time on Saturday for a private party. The amenities are part of what you are supposed to get with this hotel, not an optional package. Was unable to use any of them because the bar was closed most of the time, didn’t have any snack and the rooftop closed. Will never return. Too bad because the rooms are decent. Please note lots of noise from metro/train on the block if on lower floors (can still hear on flore 17) and you can hear the rooftop music until 2am (from floor 17, which is 10 floors below the rooftop). So noise insulation is pretty poor in general.
於 2024 年 4 月住了 3 晚
Shay P 於 2024年5月1日回覆
We would like to apologize for the inconvenience caused during your stay. We hope in the future you allow us another opportunity to make your stay great.

10/10 有夠讚

Jenny Maria Christina，Costa Mesa

商務旅客
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I had an excellent stay here. The room was spacious, clean and comfortable.
於 2024 年 4 月住了 3 晚
AJ 於 2024年4月30日回覆
Thank you for your feedback! Please visit us again soon.

10/10 有夠讚

Kari

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The front desk staff was very nice.
於 2024 年 4 月住了 1 晚
Shay P 於 2024年4月28日回覆
Thank you so much for your feedback. You are greatly appreciated. We look forward to having you stay with us again in the future.

10/10 有夠讚

Sasha

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. My new Chicago hotel
於 2024 年 4 月住了 2 晚
Shay P 於 2024年4月28日回覆
Thank you so much for your feedback. You are greatly appreciated. We look forward to having you stay with us again in the future.

10/10 有夠讚

Daniel

Great
於 2024 年 4 月住了 4 晚
Shay P 於 2024年4月25日回覆
Thank you so much for your response. We look forward to you staying with us again.

10/10 有夠讚

Lucie

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Well designed, stylish room. Great restaurant and coffee shop. Amazing views from rooftop bar.
於 2024 年 4 月住了 2 晚
Shay P 於 2024年4月25日回覆
Thank you so much for your response. We look forward to you staying with us again.

8/10 不錯哦

Christine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The hotel is very nice. Our only complaint is that there is a limitation on how low the AC will go. It was quite warm at night.
於 2024 年 4 月住了 3 晚
Shay P 於 2024年4月25日回覆
Thank you so much for your response. We look forward to you staying with us again.

10/10 有夠讚

Ryan

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great location with an excellent on property coffee shop. Really nice room.
於 2024 年 4 月住了 3 晚
Shay P 於 2024年4月21日回覆
Thank you so much for your feedback. We appreciate you choosing to stay with us.

10/10 有夠讚

Amaria

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Super elegant hotel walkable just about anywhere in Chicago.
於 2024 年 4 月住了 1 晚
Shay P 於 2024年4月21日回覆
Thank you so much for your feedback. We appreciate you choosing to stay with us.

8/10 不錯哦

Michelle

商務旅客, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
A fun spot in a great location.
於 2024 年 4 月住了 1 晚
AJ 於 2024年4月20日回覆
Thank you for sharing your experience! Please visit us again.

10/10 有夠讚

Douglas

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very helpful staff
於 2024 年 4 月住了 1 晚
AJ 於 2024年4月20日回覆
Thank you for your feedback. Please visit us again soon.

10/10 有夠讚

Dante

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Please provide better parking and valet
於 2024 年 3 月住了 1 晚
AJ 於 2024年4月19日回覆
Thank you for your feedback.

10/10 有夠讚

rick

商務旅客
喜歡：整潔度、員工素質和住宿環境和硬體
Staff was excellent. Great value and hip place to stay.
於 2024 年 4 月住了 1 晚
AJ 於 2024年4月19日回覆
Thank you for your feedback! Please visit us again soon.

4/10 不太好

Allison

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
不喜歡：設施服務
Virgin has the room amenities down. The room was comfortable and well appointed. The gym is well equipped too. I expected to utilise the rooftop bar and 2nd floor library. My partner is handicapped, so I had planned on using hotel spaces for entertainment. Both were rented out the entire weekend. The lobby was chaos with all the revellers jockeying for elevator use. It was not pleasant. I complained to mgmt,. and their response was, “you should have been aware of our events”. Unacceptable. Lost me as a customer in Chicago. Lots to choose from downtown. Stay elsewhere. It’s not the workers. They were nice and gracious. Management needs training.
於 2024 年 4 月住了 2 晚
Shay P 於 2024年4月16日回覆
Hi , I am so sorry that the spaces were booked during your stay here with us and you did not get the overall experience as we have so much to offer. We hope that in the future you give us another chance to WOW you.

10/10 有夠讚

Rikki

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The bed was SO comfortable and I loved the set up of the room. The vanity and closet areas were absolutely perfect.
於 2024 年 4 月住了 2 晚
AJ 於 2024年4月15日回覆
Thank you for sharing your feedback!

10/10 有夠讚

Amir，Thornton

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place, friendly staff and clean rooms.
於 2024 年 4 月住了 1 晚
AJ 於 2024年4月15日回覆
Thank you for sharing your feedback!

10/10 有夠讚

Fleanc

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Shay P 於 2024年4月16日回覆
Thank you so much for your feedback we hope to see you again.

8/10 不錯哦

Maira

家庭旅遊
喜歡：整潔度、設施服務和住宿環境和硬體
Nice property overall, great location, however service lacked attention and some other things were frustrating . I’ve been waiting for over 2h for bath towels, TV does not work, water pressure in the shower is terrible.
於 2024 年 4 月住了 3 晚
Shay P 於 2024年4月14日回覆
Thank you so much for your feedback. Thank you also for sharing your concerns we will look into those things to prevent the next time you stay with us.

10/10 有夠讚

camron

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Awesome place
於 2024 年 4 月住了 1 晚
Shay P 於 2024年4月13日回覆
Thank you so much for your feedback. You are greatly appreciated.

10/10 有夠讚

Aalif

於 2024 年 3 月住了 1 晚
AJ 於 2024年4月30日回覆
Thank you for your feedback!

10/10 有夠讚

Brooke

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is my second time staying at the Virgin hotel in Chicago. It’s conveniently located near so many attractions, great restaurants, and the train. The rooms are great and the rain head shower is amazing!
於 2024 年 4 月住了 3 晚
Shay P 於 2024年4月8日回覆
Thank you so much for your feedback. We appreciate you and we look forward to you staying with us again in the future.

10/10 有夠讚

Sarah

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We had an excellent time!
於 2024 年 4 月住了 2 晚
AJ 於 2024年4月8日回覆
Thank you for your feedback! Please visit us again.

6/10 一般般

Juan G，Hoquiam

情侶出遊
喜歡：整潔度
不喜歡：員工素質
於 2024 年 4 月住了 3 晚
AJ 於 2024年4月8日回覆
Thank you for your feedback.

10/10 有夠讚

Jermaine

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice
於 2024 年 4 月住了 1 晚
Shay P 於 2024年4月7日回覆
Thank you for your feedback. We appreciate you and look forward to you staying with us again in the future.

10/10 有夠讚

Yanrong

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful room and friendly staff! We love it!
於 2024 年 4 月住了 1 晚
AJ 於 2024年4月7日回覆
Thank you for your review.

10/10 有夠讚

Lynn

情侶出遊, 親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
This is the second time we have stayed at this hotel due to location to Verona, good value and good breakfast. We used the swimming pool several times too and enjoyed our stay.
於 2024 年 3 月住了 3 晚
Shay P 於 2024年4月5日回覆
Thank you for your feedback. We look forward to having you again.

8/10 不錯哦

Prentice，Saint Louis

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Shay P 於 2024年4月25日回覆
Thank you so much for your response. We look forward to you staying with us again.

10/10 有夠讚

Meredith

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay. Comfortable, quiet, restaurants were great and very friendly. Definitely would recommend.
於 2024 年 3 月住了 1 晚
AJ 於 2024年4月1日回覆
Thank you for your feedback!

10/10 有夠讚

April

情侶出遊, 團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very impressed with the layout of the room, everything we needed was included. Service was courteous and attentive but not over bearing. Location was ideal for the loop, magnificent mile and transit. They offered variations of atmospheric vibes to fit any individual.
於 2024 年 3 月住了 2 晚
AJ 於 2024年4月1日回覆
Thank you for your feedback!

8/10 不錯哦

Amal

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Perfect location but rooms are noisy and the bed is not that comfy as stated in the description of rooms
AJ 於 2024年3月31日回覆
Thank you for sharing your feedback. We will address your concerns.

10/10 有夠讚

Lela

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
perfect
於 2024 年 3 月住了 1 晚
AJ 於 2024年3月31日回覆
Thank you for sharing your experience.

10/10 有夠讚

Paulina，Milwaukee

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 3 月住了 1 晚
AJ 於 2024年4月20日回覆
Thank you for your feedback.

10/10 有夠讚

Jose

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Hotel was so close to the river walk and Michigan Street were all the shopping buildings are
於 2024 年 3 月住了 3 晚
James G 於 2024年3月30日回覆
Thank you for your review!We hope to see you again!

10/10 有夠讚

Elizabeth

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, unique, fun hotel. Close to many things that are walkable.
於 2024 年 3 月住了 3 晚
Shay P 於 2024年3月29日回覆
Thank you so much for your feedback. We really appreciate it and are glad you enjoyed your stay. We look forward to having you back in the future.

2/10 很糟糕

Miguel Alejandro Fabian

於 2024 年 3 月住了 2 晚
AJ 於 2024年4月19日回覆
Thank you for your feedback! We sorry to hear that your experience was not as expected. Please contact the hotel directly to discuss further.

8/10 不錯哦

Lynda

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
The staff was very helpful and pleasant. The room was cute and clean. There is food and shopping in walking distance.
於 2024 年 3 月住了 2 晚
Shay P 於 2024年3月26日回覆
Thank you for your feedback. We greatly appreciate you and hope that you stay with us again in the future.

8/10 不錯哦

Jagdeep

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel, friendly staff, easy check in. Suite was very spacious but "river view" may be stretching it a bit. Handily located for river cruises and other locations and easily accessible by the Metro.
於 2024 年 3 月住了 3 晚
Shay P 於 2024年3月25日回覆
Thank you so much for your feedback. We look forward to having you back in the future.

4/10 不太好

Jenna

商務旅客
喜歡：員工素質
不喜歡：整潔度和設施服務
於 2024 年 3 月住了 3 晚
Shay P 於 2024年3月25日回覆
Thank you for rating us. We apologize that we were not able to meet your expectations. We hope that we can improve and get another chance to WOW you again.

10/10 有夠讚

Robbin

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
We travel often and this was the most comfortable bed yet! Although there is no pool or hot tub, the added touches to the room were appreciated. They had robes, yoga mat, room darkening blinds and curtains, shampoo, conditioner, soap in room and ear plugs. The train was right below us but we didn’t hear a thing from the 18th out of 26 floors. We had room service for dinner. Prices were good and they were so fast! Top floor has a rooftop bar and it was so relaxing. There was a free happy hour there if you signed up for the free Virgin Hotels app. We had coffee and a muffin at their coffee shop in the a.m. Parking was right around the corner from the hotel (maybe 300 feet away or less). It was originally $60 for parking but, if you ask the front desk, they put a barcode on your parking pass and 24 hours is only $30. The Chicago Theater was 1 block away. On the hotels 2nd floor was a huge quiet bar-lounge area. There is yet another restaurant called Miss Ricky’s right as you walk into the hotel. We didn’t go there but, it also has a great variety of food options and a happy hour as well. In the room, temperature, room service, check out and viewing your bill were controlled by using your tv remote. If you didn’t want to get out of bed for anything, you sure didn’t have to. They had a fridge, alcohol and snacks in room for purchase as well. We WILL be back.
於 2024 年 3 月住了 1 晚
James G 於 2024年3月25日回覆
Thank you so much for your feedback. We're happy to hear you had a good time & look forward to your return!

10/10 有夠讚

Tymika

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great staff amazing house keeping we loved the view also
於 2024 年 3 月住了 2 晚
Liang L. 於 2024年3月25日回覆
Thank you for your feedback. We hope to welcome you back!

10/10 有夠讚

Alfonso

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Shay P 於 2024年3月25日回覆
Thank you so much for your rating. We appreciate you and look forward to having you back in the future.

10/10 有夠讚

Margaret

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very happy with our stay. The grand chamber suite was spacious and comfortable. Room service was quick and delicious. All staff were friendly and helpful.
於 2024 年 3 月住了 2 晚
Shay P 於 2024年3月24日回覆
Thank you so much for your feedback. We appreciate you and hope to see you again in the future.

10/10 有夠讚

donna

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Great place to stay, highly recommend
於 2024 年 3 月住了 1 晚
Shay P 於 2024年3月24日回覆
Thank you so much for your feedback. We look forward to having you back in the future.