大廳

威斯汀芝加哥西北飯店的評分

4 out of 5
威斯汀芝加哥西北飯店
400 Park Blvd, Itasca, IL

評論

8.4

非常好

10 分,有夠讚;1002 則評論中有 581 則" "
8 分,不錯哦;1002 則評論中有 217 則" "
6 分,一般般;1002 則評論中有 86 則" "
4 分,不太好;1002 則評論中有 56 則" "
2 分,很糟糕;1002 則評論中有 62 則" "

8.8/10

整潔度

8.8/10

員工素質

8.2/10

設施服務

8.6/10

住宿環境和硬體

8.6/10

環保程度

評論

8/10 不錯哦

TING

喜歡:整潔度、員工素質和住宿環境和硬體
good
於 2023 年 7 月住了 1 晚
Yessenia 於 2023年7月31日回覆
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 有夠讚

xiaolin

於 2022 年 7 月住了 2 晚
Angelica 於 2022年7月23日回覆
Thank you so much for taking the time to write us about your recent stay! I am thrilled to hear about your five star worthy experience with us. Thanks for choosing The Westin Chicago Northwest as we know you have many options when it comes to hotels in the area. Have a great day and we look forward to welcoming you back again soon.

10/10 有夠讚

真實旅客

於 2019 年 10 月住了 1 晚
General Manager 於 2019年10月21日回覆
Thank you for your five stars. We are glad you enjoyed your stay!

2/10 很糟糕

MOHAMMED,RIYADH

不喜歡:員工素質
We booked 2 rooms for 4 nights and there was no hot water during the whole stay. We had to shower in cold water. We complained multiple times. They sent the maintenance person and he said to just run the water for a while, which did not solve the problem. When we spoke to the manager, after giving us multiple different answers they finally admitted that the pump in our section (840 & 841) was not working, but they did not solve the problem for us. All they did was offer us free breakfast, we said no thanks, we want hot water! They told us to email the front desk manager, which we did but we did not even hear back from them. Another issue we had was the safe would not work so they had to come in for 3 hours to break it open with a drill and hammers in the middle of the night until 2 am. I strongly do not recommend them as they were unprofessional with us.
於 2024 年 4 月住了 4 晚

6/10 一般般

Amanda L

家庭旅遊, 親子旅遊
People go out and smoke right by the entrance. They were doing construction at the time and it smelled bad in the elevators. We asked for bottled waters to be delivered to our room and we never got them.
於 2024 年 4 月住了 1 晚

10/10 有夠讚

Leslie

情侶出遊, 商務旅客
喜歡:整潔度、員工素質和設施服務
Construction
於 2024 年 4 月住了 1 晚
Yessenia 於 2024年4月17日回覆
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 有夠讚

Curtis

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice, multiple floors so never overcrowded, very nice rooms. Very quiet also.
於 2024 年 4 月住了 1 晚
Angelica 於 2024年4月8日回覆
Thank you for taking the time to write us about your recent stay. It's wonderful to hear about your overall memorable experience with us. We appreciate all of your feedback about your stay. Thank you for choosing the Westin Chicago Northwest Hotel and we look forward to welcoming you back again soon!

10/10 有夠讚

Kathleen

喜歡:整潔度、員工素質和住宿環境和硬體
Lovely
於 2024 年 3 月住了 1 晚
Yessenia 於 2024年3月27日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 不錯哦

Emma

家庭旅遊
It’s old and the rooms are not very clean allot of dust in the room . The staff not so friendly
於 2024 年 3 月住了 4 晚
Yessenia 於 2024年3月27日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Christian

情侶出遊
喜歡:員工素質和設施服務
Definitely a good choice to go with for a nice little getaway.
於 2024 年 2 月住了 1 晚
Yessenia 於 2024年3月27日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 一般般

Gustavo,Lockport

家庭旅遊, 親子旅遊
喜歡:整潔度
不喜歡:設施服務
Property needs a make over especially bathrooms. With no ventilation or bathroom fan, a lot of ceiling peel and windows condensation. For such a large hotel, too small of a pool an lack of bathrooms, locker room and what they call a changing room is very unacceptable. Door doesn’t close and is falling apart along with mold on the walls of this room which looks like a make shift from a storage closet. No towels available from the athletic club that owns that area or oversees pool and attendant at desk was not helpful and rude. Very disappointed with this visit.
於 2024 年 2 月住了 1 晚
Yessenia 於 2024年2月21日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

garib

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
awesome stay
於 2024 年 2 月住了 1 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 不太好

T

喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
My room was dirty when I arrived
於 2024 年 2 月住了 1 晚
Angelica 於 2024年4月3日回覆
Thank you for taking the time to write us about your recent stay. I am sorry to learn of your less than perfect experience with us, please accept our apologies for any inconveniences encountered with the cleanliness of your room. We value your patronage and hope to welcome you back soon!

6/10 一般般

Jill

家庭旅遊
喜歡:整潔度和員工素質
Decent place - very loud if you are on a lower floor. Food in the restaurant is average at best but having Starbucks on site was great.
於 2024 年 2 月住了 4 晚
Yessenia 於 2024年2月21日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Brittany

於 2024 年 2 月住了 3 晚
Yessenia 於 2024年3月27日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Monis

商務旅客
喜歡:設施服務
This is the first time I have stayed at this hotel and it was a very comfortable stay. I got upgraded to the junior suite and loved the interstate view from my corner room .
於 2024 年 2 月住了 2 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

cristiano

喜歡:員工素質和住宿環境和硬體
於 2024 年 1 月住了 3 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Dariia

喜歡:設施服務
Nice and clean.
於 2024 年 1 月住了 1 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Pauline

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Large and spacious. Good food.
於 2024 年 1 月住了 1 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Alejandro

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great hotel
於 2024 年 1 月住了 1 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 一般般

Timothy

情侶出遊
喜歡:員工素質
不喜歡:整潔度
Room minus the bed being made didn’t appear to be clean.
於 2024 年 1 月住了 1 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 一般般

Laila

於 2024 年 1 月住了 2 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Nicholas,lima

於 2024 年 1 月住了 2 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Leslie

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Darnekka

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything
於 2023 年 12 月住了 3 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Melina

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 不錯哦

Sam

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 2 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

4/10 不太好

Jennifer

喜歡:員工素質和客房舒適度
不喜歡:住宿環境和硬體
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
JenniferOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Kendra

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 6 晚
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

6/10 一般般

Elvis,Sheboygan Falls

喜歡:員工素質
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Brittney

於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
BrittneyOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 很糟糕

Andrea

於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

6/10 一般般

Ralf,Muenchen

情侶出遊
喜歡:員工素質
不喜歡:住宿環境和硬體
dad Bad hatte Wasserschaden in der Decke. schimmel im Bad und Möbel abgewohnt. Personal super nett und haben an Weihnachten kurz vor Schluss noch Essern zubereitet für uns!!
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Dayanara

寵物同遊, 商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It makes you feel welcomed and really nice and clean rooms. I like that is pet friendly.
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
DayanaraOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 很糟糕

Diane

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
不喜歡:員工素質
Rip off
Have to pay almost $10 a day for WiFi. Then $20 a person for a really terrible buffet breakfast. There isn’t even a working tv in the workout room. The shower was luke warm. I’ll never stay at another Westin again. They nickel and dime you!
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Raegan

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I would definitely recommend this hotel.I really enjoyed my stay!!
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
RaeganOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Stefani

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
StefaniOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Skylyr

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 1 晚
George 於 2024年1月5日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

8/10 不錯哦

Life my Way

情侶出遊
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Alejandro

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel
Yessenia 於 2024年2月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Camey

於 2023 年 12 月住了 1 晚
Yessenia 於 2023年12月13日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

2/10 很糟糕

Karen

家庭旅遊
於 2023 年 11 月住了 3 晚
Yessenia 於 2023年12月13日回覆
Thank you for taking the time to let us know about your experience while staying with us. Your experience with you stay is below our standard. Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations. I have shared your feedback with the hotel leadership team to ensure the necessary guidelines are in place and reviewed to prevent the same issue from occurring in the future. I hope you choose to stay with us again when your travels bring you back to the area.

8/10 不錯哦

Miguel Dario

家庭旅遊
喜歡:整潔度和員工素質
不喜歡:設施服務
Simple rooms. Only soap and toilet paper in the bathroom, no other amenities.
於 2023 年 11 月住了 1 晚
Yessenia 於 2023年12月13日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Iesha

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚
George 於 2024年1月5日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Patrice paglia

於 2023 年 11 月住了 1 晚
George 於 2024年1月5日回覆
PatriceOn behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Pamela

於 2023 年 10 月住了 3 晚
Yessenia 於 2023年12月13日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us. It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback. We hope to welcome you again soon.

10/10 有夠讚

Terry

商務旅客
喜歡:員工素質、住宿環境和硬體和客房舒適度
Great room great front desk clerk
於 2023 年 11 月住了 1 晚
Yessenia 於 2023年11月21日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.

6/10 一般般

Michele

喜歡:整潔度和客房舒適度
不喜歡:員工素質
Could be a better overall stay
My husband and I attended a conference. Front desk very efficient and friendly. The hotel rooms need updating. Where the hotel has a problem is with the bartenders at the bar. This the second time we have been treated rudely and unprofessionally by the female and male bartender. They will ignore you and lie about prices and availability of the products. It makes you not want to order a drink.
於 2023 年 11 月住了 1 晚
Yessenia 於 2023年11月16日回覆
Thank you for taking the time to let us know about your experience while staying with us. Based on your review looks like we have room for improvement we apologize for any inconvenience you may have experienced.Providing the highest level of hospitality is our number one priority and I sincerely apologize for failing to meet your expectations.I hope you choose to stay with us again when your travels bring you back to the area.

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2023 年 11 月住了 1 晚
Yessenia 於 2023年11月16日回覆
On behalf of the entire hotel team, I want to thank you for sharing about your recent stay with us.It is always encouraging to hear positive feedback, particularly when it comes from those who matter the most – you! Your feedback has been shared with all our team members as a way of celebrating the great guest experiences we delivered. Once again, I appreciate you taking the time to share your feedback.We hope to welcome you again soon.