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Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel的評分

3 out of 5
Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel
6600 N. Mannheim Rd building 1, Rosemont, IL

評論

8.2

非常好

10 分,有夠讚;1003 則評論中有 450 則" "
8 分,不錯哦;1003 則評論中有 304 則" "
6 分,一般般;1003 則評論中有 129 則" "
4 分,不太好;1003 則評論中有 57 則" "
2 分,很糟糕;1003 則評論中有 63 則" "

8.6/10

整潔度

8.6/10

員工素質

7.8/10

設施服務

8.2/10

住宿環境和硬體

8.8/10

環保程度

評論

6/10 一般般

真實旅客

商務旅客
於 2020 年 2 月住了 1 晚
Julian 於 2020年2月26日回覆
Thanks for staying

6/10 一般般

BOWEI

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
For transfr
Not bad
於 2020 年 2 月住了 1 晚
Julian 於 2020年2月20日回覆
Thanks for Edward Hotel

8/10 不錯哦

Tzu Ting

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
方便的機能
旅館有機場接送服務,附近有24小時營業的餐廳,相當方便
於 2019 年 9 月住了 1 晚
Julian C 於 2019年10月8日回覆
Thank you for your feedback on your experience with Edward Hotel

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 8 月住了 1 晚
Dan 於 2019年10月5日回覆
Thanks for visiting Edward Hotel

6/10 一般般

真實旅客

情侶出遊
喜歡:整潔度、員工素質和設施服務
This room is not good or bad. The price is cheap by the service is not as good as other hotels
於 2019 年 8 月住了 1 晚
Daniel R 於 2019年10月5日回覆
We do apologize for the inconvenience you experienced during your stay as we will try to make it better for next stay with us

6/10 一般般

真實旅客

商務旅客
喜歡:員工素質和設施服務
Good spot to stay for next connection in the early morning 10 minute drive to the airport
於 2019 年 8 月住了 1 晚

10/10 有夠讚

Danny,Chicago

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hot water in the lobby is not hot enough to make instant noodles. Staff are really kind !
於 2019 年 8 月住了 1 晚

8/10 不錯哦

hayat

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
A little noisy when you need some sleep
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月30日回覆
Hayat, your observation about the noise level is appreciated. Steps have been taken to address disturbances so guests like you can rest undisturbed. We believe your next visit at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, will be all the more comfortable and we're looking forward to it.

8/10 不錯哦

Eswar

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月25日回覆
We appreciate you sharing this positive rating, Eswar!The comfort of our guests is important to us so we can't wait to see you back again at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We want to share an even more enjoyable experience with you next time.

10/10 有夠讚

John

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check in desk was well staffed for little to no wait. The restaurant is very visible and time open well documented. The check in person listed all the restaurant and activities while getting my room.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月23日回覆
John, it's fantastic to hear that your experience at Staybridge Suites Chicago O'Hare - Rosemont was prompt and informative, from the efficient check-in process to the clear signage on our restaurant and activities. We're glad our team was able to assist with making your stay enjoyable and we hope to welcome you back in the future.

10/10 有夠讚

Diane

商務旅客
喜歡:整潔度、員工素質和住宿環境和硬體
Awesome lobby and amenities
於 2024 年 4 月住了 3 晚
Customer Service 於 2024年4月20日回覆
Diane, it's fantastic to hear you appreciate the exceptional lobby and features at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We strive to offer amenities that are sure to enhance our guests' experience. We hope to see you back soon!

10/10 有夠讚

Pamela,Springfield

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Stayed the night before an O’Hare flight to avoid a stressful commute. Fantastic- suite had everything for a relaxing evening. Staff was super helpful re: airport shuttle and wifi. This will be my new airport stopover hotel.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Pamela, it's wonderful to hear that Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel made your evening relaxing and your airport commute less stressful. We're glad to know our team members were instrumental in assisting with your airport shuttle and WiFi. We're thrilled to be your choice for any future airport layovers. Safe travels always!

4/10 不太好

Brendan

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月19日回覆
Brendan, it's disappointing to learn that your experience didn't meet your expectations. We take all feedback into consideration to make necessary improvements. We hope you will give us another chance to provide you with a better experience.

8/10 不錯哦

Kevin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice and friendly staff
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月16日回覆
Kevin, thank you for choosing to stay at the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to hear that you found our team members both welcoming and warm. We strive to create a hospitable environment for all our guests. Please choose to stay with us again the next time you're in the area.

4/10 不太好

Breanne

Shuttle took forever
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日回覆
Breanne, we are genuinely sorry to hear that you experienced an extended wait time for the shuttle service. We strive to ensure our guests have a seamless transit experience, and we apologize if we fell short of these expectations during your visit. We thank you for bringing this to our attention and assure you it will be addressed. Despite this, we hope you were able to enjoy other aspects of your stay.

10/10 有夠讚

Edmund

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月12日回覆
Edmund, thank you for taking the time to rate your visit to Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are delighted to know you had a pleasant experience. We're looking forward to welcoming you back. Safe travels!

10/10 有夠讚

Anamaria

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I choose this hotel because it is conveniently located to the rental return, it is very clean and it is very close to the airport for a quick uncomplicated access for an early flight. However breakfast opens at 6: 30 and I can never eat before I leave for my flight. Also I don't care for paying extra for parking.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Anamaria, thank you for your high praise for Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're thrilled to hear you found our location to be convenient for your needs and appreciated our spotless environment. We understand your concern about the breakfast timing and we'll take your feedback into consideration. Also, regarding the parking fees, they allow us to maintain and secure our facilities. We hope to see you again on your next trip out of town!

10/10 有夠讚

Magaly De

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月10日回覆
Magaly, thank you for choosing to stay with us at the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, and sharing your rating. From the score it appears you had a wonderful stay, and we're delighted to know this. We appreciate your feedback and look forward to welcoming you back for another memorable stay in the future.

10/10 有夠讚

gina

情侶出遊
喜歡:設施服務和住宿環境和硬體
It was clean and ! The front desk customer service was very helpful
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日回覆
Gina, it's fantastic to hear about your recent stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to know you found the hotel immaculate and our front desk team members supportive. It's always encouraging when our guests acknowledge the good work of our team. We hope you consider us for your next visit to Chicago.

10/10 有夠讚

MBOLA RAYMOND

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
easy to access to I 294 and very near to the O'hare airport
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月8日回覆
Raymond, thank you for sharing your recent experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to know that our hotel's accessibility and proximity to the airport made your stay more convenient. We hope your travels bring you back to us soon.

10/10 有夠讚

Joy

於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月28日回覆
Thanks, Joy! It's outstanding your time at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was fantastic. We can't wait until your next visit!

10/10 有夠讚

Macie

商務旅客
I came in late and checked out early due to a missed flight. Something was wrong with the front desk computer so the lady took me to my room first instead of making me wait any longer, then she dealt with the computer issue. She didn’t have to. That was nice. The free shuttle back to the airport was appreciated after all the Uber fees I’d occurred from my trip and so was the free continental breakfast. It wasn’t luxury, but it topped my expectations for sure.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月5日回覆
Macie, it's wonderful to know that Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel provided an experience that exceeded your expectations. We're delighted to hear that our colleague showed care by prioritizing your comfort over logistical matters. Your commendations on our complimentary airport shuttle and breakfast are also greatly appreciated. Your satisfaction is our top priority and we can't wait to offer you another memorable experience during your next stay.

10/10 有夠讚

Car

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff was great. Nice convenient restaurant.
於 2024 年 4 月住了 1 晚
Customer Service 於 2024年4月2日回覆
Car, thank you for your kind words about your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are thrilled to hear your experience with our team members and the restaurant exceeded your expectations. We look forward to welcoming you back in the future.

10/10 有夠讚

Falisa

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I think the desk assistant Alyssa is amazing. Also, Victoria in sales booking is awesome!!
於 2024 年 3 月住了 3 晚
Customer Service 於 2024年3月31日回覆
Falisa, it warms our hearts to hear such wonderful feedback about our team members Alyssa and Victoria at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. They strive to make every guest's experience extraordinary. We will pass along your kind words. We hope to welcome you back in the future.

10/10 有夠讚

moussoulimi,Fort Worth

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a pleasant stay.
於 2024 年 3 月住了 5 晚
Customer Service 於 2024年3月30日回覆
Moussoulimi, thank you for sharing your feedback. We're glad to hear that you had a pleasant experience at the Staybridge Suites Chicago O'Hare - Rosemont. We strive to provide our guests with enjoyable stays and your comments are testament to our efforts. Looking forward to welcoming you back in the future.

10/10 有夠讚

Sheryl F.

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 7 晚
Customer Service 於 2024年3月28日回覆
Sheryl, thank you for leaving your rating for Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. It appears you had a satisfying experience, and we thank you for choosing us during your visit. Should you return to our area, we'd be delighted to host you again.

10/10 有夠讚

Arielle,london

商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
lovely staff, so close to airport and airport shuttle super regular. would highly recommend
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月26日回覆
Arielle, thank you for choosing the Staybridge Suites Chicago O'Hare - Rosemont and recommending us! We're delighted you found our location convenient and appreciated our regular shuttle service. Our team members continuously aim to provide a memorable stay. We look forward to hosting you again in the future.

10/10 有夠讚

Toby

喜歡:整潔度、員工素質和住宿環境和硬體
Very good
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月18日回覆
Toby, we're thrilled to hear you enjoyed your stay at Staybridge Suites Chicago O'Hare - Rosemont. It's wonderful to know about your positive experience. We look forward to welcoming you back for another great stay.

8/10 不錯哦

Emma

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月13日回覆
Emma, thank you for sharing your rating of Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to know you had a good stay with us. We look forward to welcoming you back for an even more satisfying experience in the future.

10/10 有夠讚

Car

情侶出遊
喜歡:整潔度、員工素質和設施服務
The staff was great. A nice restaurant and happy hour.
於 2024 年 3 月住了 1 晚
Customer Service 於 2024年3月6日回覆
Car, thank you for taking the time to share your positive experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to hear that you appreciated our team members and dining options. Your comments about the enjoyable happy hour are especially appreciated. We look forward to the pleasure of welcoming you back soon.

10/10 有夠讚

Crystal

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月5日回覆
Thank you for sharing your perfect rating with us, Crystal!It's wonderful to see how much you appreciated your time at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel! We want everyone to feel right at home at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 有夠讚

Richard

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Room had everything I could have asked for. Very clean and modern looking. Would definitely recommend and will book next time I’m in the area. Close enough to walk to Allstate arena, too.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月29日回覆
Richard, we're thrilled to learn that everything in your room at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was just as you desired. It's wonderful to hear that our contemporary aesthetic and cleanliness left an impression. Your recommendation to others and intent to return certainly brightens our day! How excellent that you could easily visit Allstate Arena from the hotel. We eagerly anticipate your next visit!

10/10 有夠讚

Brian,Freeport

情侶出遊
Very clean hotel with nice restaurant and a Portillo's next door.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月26日回覆
Brian, it's heartening to hear your commendations about the cleanliness at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're also thrilled you appreciated the adjacent dining options. Thank you for sharing your experience and we hope to serve you again soon.

8/10 不錯哦

Plummer

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great experience. Room was wonderful.
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月25日回覆
Plummer, thank you for taking the time to share your experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. The team is delighted to hear that you found the room to be wonderful and enjoyed your stay overall. We hope to welcome you back soon for another great experience.

2/10 很糟糕

Donald

於 2024 年 2 月住了 1 晚
Customer Service 於 2024年3月21日回覆
Thank you for sharing your feedback, Donald.We regret that your experience with us was anything less than ideal as we strive to provide our guests with only the most enjoyable of visits. We hope you'll give us another opportunity to provide you with the high caliber service our guests are accustomed to.

10/10 有夠讚

Monalisa

喜歡:整潔度、員工素質和住宿環境和硬體
New hotels are always the best! Well be back!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月15日回覆
Monalisa, thank you for your eloquent words about Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're thrilled you appreciate our recent updates and exhilarated to hear that you are planning to return. We can't wait to welcome you back!

10/10 有夠讚

Cherie

情侶出遊
Room clean, property clean, friendly staff!
於 2024 年 2 月住了 1 晚
Customer Service 於 2024年2月15日回覆
Cherie, thank you for sharing your positive experience at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We are delighted to hear that you appreciated our meticulousness and our friendly team members. We strive to provide our guests with an enjoyable stay and your feedback boosts our morale. We look forward to your return visit in the future.

10/10 有夠讚

Talina

喜歡:整潔度、員工素質和住宿環境和硬體
I love it.
Customer Service 於 2024年2月10日回覆
Talina, thank you for leaving us a 5 out of 5 rating! We look forward to seeing you again soon so we can share another exceptional experience with you at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel!

10/10 有夠讚

Steve

喜歡:員工素質、設施服務和住宿環境和硬體
My 1night stay was tremendous
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月5日回覆
Steve, it's great to hear that your recent stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel was impressive. We appreciate your kind words and look forward to welcoming you back in the future.

10/10 有夠讚

Juan Francisco

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo muy bien, solo que es sofá cama muy pequeño para un adulto.
於 2024 年 2 月住了 2 晚
Customer Service 於 2024年2月5日回覆
Juan, gracias por tu comentario positivo sobre tu reciente estancia en el Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. Nos alegra que todo cumpliera con sus estándares. Tomamos nota de sus comentarios sobre el tamaño del sofá cama. Esta información nos ayuda a comprender mejor las preferencias de los huéspedes. Estamos deseando darle la bienvenida nuevamente.

10/10 有夠讚

KUSHAGRA

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月28日回覆
Thanks for the fantastic rating, Kushagra!It's outstanding we could exceed your expectations during your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We're all looking forward to your next stay with us.

10/10 有夠讚

Maira

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing! Staff were busy but worked quickly! They were so friendly and welcoming! 10/10 definitely recommend!!
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Maira, thank you for sharing your wonderful experience at Staybridge Suites Chicago O'Hare - Rosemont. We're thrilled to hear that our team members left a positive impression on you with their receptive and welcoming demeanour. Looking forward to welcoming you back for another remarkable stay!

10/10 有夠讚

Lynnae

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年3月20日回覆
Thanks for the perfect rating, Lynnae!We're pleased to hear that you have fully enjoyed your stay at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel, as we strive to create a full service experience for our guests. We can't wait to see you again soon!

10/10 有夠讚

Jimmy

喜歡:整潔度
於 2023 年 11 月住了 1 晚
Customer Service 於 2024年1月26日回覆
Jimmy, thank you for making the Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel your destination during your recent travels. It thrills us to realize that your stay was satisfying. We appreciate you taking the time to share your 5-star review. We can't wait to welcome you back soon.

4/10 不太好

Andre

團體旅遊
喜歡:整潔度
不喜歡:員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月17日回覆
Andre, it's regrettable to see your rating. We always aim to deliver a great experience for our guests and apologize if we didn't meet your expectations this time. Any specifics you could share would be invaluable for us to improve. We hope to have the chance to serve you better in the future.

10/10 有夠讚

Maureen

喜歡:員工素質和設施服務
不喜歡:住宿環境和硬體
The shower did not drain. The heater fan sounded like a her was landing However the desk staff was beyond helpful and friendly.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月14日回覆
Maureen, thank you for your review. It's regrettable to hear about your issue with the bathroom and the noise from the heater. Your comfort is our primary concern. It's heartening though to hear your positive comments regarding our front desk team members who exceeded your expectations with their assistance and friendliness. We're looking forward to your next visit.

10/10 有夠讚

Sandra

於 2024 年 1 月住了 1 晚
Customer Service 於 2024年2月3日回覆
Thank you for the 5 out of 5 rating, Sandra!We're thrilled to see how much you enjoyed staying at Staybridge Suites Chicago O'Hare - Rosemont, an IHG Hotel. We look forward to hosting you again in the near future! Thank you again for sharing.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Snowing days
I had a great one day stay with all the heavy snow that arrived that day. The shuttle driver Sarg was an excellent and friendly driver. Felt very safe the couple of times i used the shuttle service that night. As for the female night desk clerk, oh my.....never seen anyone so rude in my life! My wife was blown away with her tone that night. Besides all that we enjoyed ourselves at that beautiful hotel.
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月11日回覆
Greetings, it's uplifting to hear about your positive experience at Staybridge Suites Chicago O'Hare - Rosemont during the sudden heavy snow. Special recognition to Sarg who indeed contributes greatly to the overall guest experience with his excellent shuttle service.Considering the unfortunate incident with one of our night desk colleagues, please accept our regret that this aspect of your stay did not meet your expectations. Your comments have been noted for review and action as appropriate. Despite this, it's wonderful to know you and your wife still had an enjoyable stay at our beautifully designed hotel. We'd be thrilled to welcome you back soon.

10/10 有夠讚

Andrea

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月13日回覆
Andrea, thank you for choosing Staybridge Suites Chicago O'Hare - Rosemont during your recent visit. We're really pleased to note your high rating and feel encouraged that you had a positive experience with us. We look forward to welcoming you back on your next trip to Chicago. Safe travels!

6/10 一般般

Thomas

喜歡:員工素質、住宿環境和硬體和客房舒適度
Housekeeping terrible
Crumbs on our couch and apparently they didn't replace the sheets on the bed. We found several hairs on the bed
於 2024 年 1 月住了 1 晚
Customer Service 於 2024年1月8日回覆
Thomas, we appreciate your feedback following your recent stay. It's concerning to hear that your room was not up to the standard we strive for. Rest assured, we take your comments about cleanliness seriously and will use this as an opportunity to enhance our housekeeping protocols. Your comfort is our priority and we hope for a chance to provide a better experience in the future.