Excellent accommodation, very clean and friendly staff
Jose
於 2025 年 7 月住了 2 晚
6/10 一般般
Colleen
商務旅客
2025 年 7 月 25 日
喜歡:整潔度和員工素質
不喜歡:住宿環境和硬體
Shower head needs to be replaced and the sink was clogged.
Colleen
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Jermaine
2025 年 7 月 25 日
喜歡:整潔度、員工素質和住宿環境和硬體
Great hotel
Jermaine
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Charity
親子旅遊
2025 年 7 月 24 日
喜歡:員工素質、設施服務和住宿環境和硬體
I would highly recommend this place for families looking for a quieter place to stay. The one bedroom suite was surprisingly affordable for how big it was, and within 20 minutes, the staff had brought up an extremely comfortable rollaway bed, microwave, and mini fridge, which was very helpful since we were traveling with a toddler. The standout for us was the service at the coffee bar in the mornings! They were extremely kind and even gifted our kids some snacks on our last day when it was obvious we were checking out. We will definitely be returning when we come to Chicago again!
Charity
於 2025 年 7 月住了 5 晚
4/10 不太好
Daryl
商務旅客
2025 年 7 月 22 日
不喜歡:整潔度、員工素質和住宿環境和硬體
There were several balls of hair and multiple pieces of garbage in several areas of the room. Not in plain sight but if you looked behind a chair or in a drawer. Reception was slow and understaffed. Services were basically non existent. Text message platform as advertised was unresponsive. Baggage storage staff went missing for 30 mins resulting in a transportation issue. Housekeeping was unresponsive. Two room service meals were below typical Fairmont quality: soup was so salty to the point of burning ones mouth (inedible) and the bread for the sandwich was stale. After 48 hours I have yet to receive an invoice. This all was extremely disappointing considering the consistency of the Fairmont management experiences we’ve had in the past. I would say stick with Faimint but avoid this location.
Daryl
於 2025 年 7 月住了 3 晚
4/10 不太好
sameena
家庭旅遊
2025 年 7 月 21 日
喜歡:整潔度、設施服務和住宿環境和硬體
The property is beautiful, conveniently located and clean however I had booked a room at this hotel solely because I needed a room with two double beds. Upon check-in, there were no rooms with double beds available and so a member of our party was forced to sleep on a pullout couch. I do not feel that it is an acceptable solution for an adult to sleep on a pullout couch when they are paying at a certain price point. I have stayed at this hotel in the past, but do not know whether I will be booking another stay based on this experience.
sameena
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Robert
親子旅遊
2025 年 7 月 21 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nice hotel. I would recommend adding a pillow top to the bed
Robert
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Ervin,Neenah
家庭旅遊
2025 年 7 月 20 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful with excellent amenities
Ervin
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Rajeev Menon
家庭旅遊
2025 年 7 月 20 日
喜歡:設施服務
Nice place to stay and explore Chicago.
Rajeev Menon
於 2025 年 7 月住了 1 晚
6/10 一般般
Rebecca,Seattle
情侶出遊
2025 年 7 月 20 日
喜歡:整潔度
Room needs maintenance. Cracked floor tile, worn out tile grout, water damage in bathroom, damaged walls. No charging plug ins, sparse furnishings (no arm chair or side table, just a sad sort of dining chair).
Rebecca
於 2025 年 7 月住了 1 晚
6/10 一般般
Tuo
2025 年 7 月 19 日
喜歡:設施服務和住宿環境和硬體
不喜歡:整潔度和員工素質
location is unbeatable, the beddings have the smell of sweating. limited water supply, feels like in african
Tuo
於 2025 年 7 月住了 1 晚
6/10 一般般
My Phung
團體旅遊
2025 年 7 月 19 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The hotel was a little above average. You get a room credit for certain areas of the hotel with your stay which was appreciated as we utilized for breakfast before heading out for the day. The staff was friendly and courteous.
Our room had a nice view however we had to get our sheets changed the first day we got there because one of the beds had obvious stains and the other was full of hair (not just one or two here and there). We ran out of shampoo, conditioner and body wash by our last day because they weren’t refilled.
When I checked out, I was told I’d get an email with my receipt. I didn’t. I called the hotel twice a few hours later to confirm my email address and still haven’t received it.
I just expected a little from a Fairmont hotel. Not sure I’d stay again.
My Phung
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Tega
2025 年 7 月 17 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Not bad
Tega
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Denaysia
團體旅遊, 家庭旅遊
2025 年 7 月 17 日
喜歡:員工素質、設施服務和住宿環境和硬體
I had a great stay. No complaints. The staff was great.
Denaysia
於 2025 年 7 月住了 2 晚
6/10 一般般
Patrick,Bellevue
團體旅遊
2025 年 7 月 15 日
The TV didn't work and made a hissing sound and the tub took hours to drain after being filled. Not big deals overall, but when I mentionned it a check-out, the staff member only said sorry and did not make a note of the issues. Presumably they will get fixed when someone complains more aggressively.
Patrick
於 2025 年 7 月住了 1 晚
10/10 有夠讚
Ashley
親子旅遊
2025 年 7 月 15 日
喜歡:整潔度、設施服務和住宿環境和硬體
I would 100% recommend this hotel everything exceeded my expectations. The staff were amazing. And if there was an inconvenience, they made sure to make up for it by far. A huge shout out to their employee Kenton!!
Ashley
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Ashley
情侶出遊
2025 年 7 月 14 日
喜歡:整潔度、設施服務和住宿環境和硬體
Gorgeous rooms, attentive staff. Close to every attraction you would like to see . Also the Toto Restaurant on first floor was very good.
Ashley
於 2025 年 7 月住了 2 晚
6/10 一般般
Yasmeen
團體旅遊
2025 年 7 月 14 日
喜歡:整潔度和住宿環境和硬體
Room were nice. However property had unexpected fees as well as rude security. Rooms had no refrigerator or microwave.
Yasmeen
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Sanjit
家庭旅遊
2025 年 7 月 14 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The staff were incredible and very helpful. The room was a great size and the bathroom as well and the lobby was nice. It is walkable to the river walk and other restaurants
Sanjit
於 2025 年 7 月住了 2 晚
10/10 有夠讚
Koji
親子旅遊
2025 年 7 月 13 日
喜歡:整潔度、設施服務和住宿環境和硬體
We recently stayed during a trip from Washington DC. The staff were friendly and attentive and our room was clean and comfortable. The hotel’s location is excellent. It is close to Millennium Park Lake Michigan and the Magnificent Mile. It was easy to explore the city and find nearby restaurants and shops. The room had everything we needed and the hotel’s amenities including the fitness center and dining options added to a pleasant stay. I would recommend the Fairmont Chicago to anyone visiting the city.
Koji
於 2025 年 5 月住了 2 晚
8/10 不錯哦
Lisa
情侶出遊
2025 年 7 月 12 日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Difficulties with the air conditioner and decreased cleaning in room bathroom decreased rating
Lisa
於 2025 年 7 月住了 3 晚
10/10 有夠讚
JOSE ALBERTO GERARDO
2025 年 7 月 11 日
喜歡:整潔度、設施服務和住宿環境和硬體
We enjoy our stay at firemont only that the hotel looks a bit old but in general It was good
JOSE ALBERTO GERARDO
於 2025 年 7 月住了 5 晚
8/10 不錯哦
Juanita
家庭旅遊
2025 年 7 月 10 日
喜歡:住宿環境和硬體
Great view and close to areas of interest as of walking distance