Thank you for choosing Extended Stay America. We are dedicated to providing a comfortable and pleasing atmosphere for all of our guests; therefore, we love that you had a pleasant stay. It was our pleasure hosting you, and we look forward to another opportunity to make your next visit a great one. Sincerely, Hotel Management

Thank you very much for sharing your review of Extended Stay America. We are delighted to know your stay with us was a comfortable one and that our beautiful location was the highlight of your experience. We appreciate your rating and loo forward to seeing you again. Sincerely, Hotel Management

Dear Lester, Thank you for being our guest. We apologize for any inconvenience you experienced during your stay. Your comfort and safety are our top priorities, and we regret that you encountered maintenance issues, especially with the door and the TV. Please know that we take your feedback seriously and will promptly address these concerns with our team. Thank you for bringing these matters to our attention, and we hope to have the opportunity to welcome you back for a more seamless experience in the future.Sincerely,Hotel Management

Dear Jill, We apologize for the inconvenience you experienced during your stay. Ensuring a comfortable and functional environment is essential to us. We regret any maintenance and cleanliness issues you encountered and the disfunctionality of the remote control. Please know that we take your feedback seriously and will promptly address these concerns with the respective teams to prevent similar occurrences. We apologize for any inconvenience caused by the delay in providing new batteries for the remote control. Your satisfaction is important to us, and we appreciate your patience. We hope to welcome you back for a more enjoyable stay in the future.Sincerely,Hotel Management

Dear leon, Thank you for staying with us and leaving your feedback. As an extended-stay hotel, our housekeeping services are provided to guests staying eight or more nights, respecting the privacy of their home-like living. However, these services are always available upon request for a minimal fee, and we also offer a complimentary linen exchange service at the front desk as often as you like. Please accept our sincere apologies if this was not communicated to you upon your arrival. Further, we regret if our complimentary grab-and-go breakfast fell short of your expectations. We have shared your concerns with the respective teams to ensure a more fulfilling visit for our guests moving forward. Thank you again for the feedback; we hope you will consider returning in the future so we can have the opportunity to provide you with the seamless stay you deserve.Sincerely,Hotel Management

Dear Cindy, We sincerely apologize for the disappointment you experienced during your recent stay. Providing a clean and comfortable environment is our priority, and we regret falling short of your expectations. Your feedback regarding the lack of ice and breakfast is concerning, and we will investigate to ensure these amenities are readily available for our guests. We are committed to addressing these issues promptly to improve the overall guest experience. We value your patronage and hope to have the opportunity to restore your confidence in us during a future visit.Sincerely,Hotel Management

Dear Sonia, We sincerely apologize for any inconvenience you experienced during your stay. While we strive to maintain high standards of cleanliness and comfort, we understand that our property may not have met your expectations on this occasion. Please know that we take your feedback seriously and will address the issues you have mentioned to ensure a better experience for our future guests. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to welcome you back in the future for an improved stay.Sincerely,Hotel Management

Dear Leon, Thank you for choosing to stay with us. We are sorry about your experience. Guest satisfaction is important to us, and we prioritize cleanliness and excellent service. Rest assured, we will promptly address these concerns with the relevant team. We appreciate your feedback and hope to exceed your expectations in the future.Sincerely,Hotel Management

Dear leon, Please accept our apologies for anything other than a perfect stay. Maintaining a clean and comfortable environment for our guests is our top priority, and we apologize for falling short of your expectations in this regard. Your feedback is invaluable, and we will address the issues you've raised with our housekeeping team to ensure that similar incidents do not occur in the future. We understand your disappointment, and we hope to have the opportunity to regain your trust and welcome you back for a much-improved experience.Sincerely,Hotel Management

Dear Chef, We are delighted you enjoyed your stay at Extended Stay America. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to Chicago.Sincerely,Hotel Management

Dear Zachary, Thank you for taking the time to write a review. We are grateful for your positive feedback regarding the helpful and friendly service our front desk staff provided. However, we apologize for the challenges you experienced during your stay, particularly with the cleanliness and amenities. Your feedback is valuable, and we will address these issues to ensure a more pleasant visit for future guests. Additionally, we appreciate your comments on our complimentary grab-and-go breakfast; we will reconsider and enhance future offerings to meet guest's satisfaction. We appreciate your thorough review and understanding. Should you consider staying with us again, we'll strive to exceed your expectations. Thank you for sharing your experience.Sincerely,Hotel Management

Dear Cesar, Thank you for being our guest and sharing a positive review of your recent stay. We're thrilled you found your stay at Extended Stay America enjoyable! Your satisfaction is our priority, and it's fantastic you had a favorable experience with us. We look forward to welcoming you back for another excellent stay soon!Sincerely,Hotel Management

Dear Marlon, We sincerely apologize for the inconvenience you experienced with your booking and the service you received. Your feedback is concerning, and we take it seriously. We are committed to resolving any issues promptly and ensuring a seamless experience for our guests. Please reach out to us directly so we can address your concerns and assist you with your booking. Your satisfaction is important to us, and we appreciate the opportunity to make things right. Thank you for bringing this to our attention, and we hope to regain your trust in the future.Sincerely,Hotel Management

Dear Bianca, We're thrilled to hear you enjoyed your stay at Extended Stay America! Your satisfaction is our priority, and we are delighted our accommodations met your expectations. Thank you for choosing to stay with us, and we look forward to welcoming you back for another wonderful experience.Sincerely,Hotel Management

Dear Peter, Thank you for taking the time to share your feedback regarding your recent stay. We apologize for not meeting your expectations and for the inconvenience caused by switching multiple rooms. We can assure you that what you experienced is not acceptable by our standards, and we will be taking the proper action as we are committed to providing every guest with a wonderful experience. Thank you again for your candid feedback; this helps us improve the experience for future guests. Sincerely,Hotel Management

Dear Peter, Thank you for taking the time to evaluate our hotel. Please accept our apologies for your allotted suite not being up to your expectations and for the inconvenience caused by switching multiple rooms. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely,Hotel Management

Dear Marlene, It was a pleasure to read your fantastic review about Extended Stay America. We strive to provide every guest with outstanding hospitality, and your compliments serve as encouragement to all of us. Thank you again for including us in your travel plans. We look forward to welcoming you back to the city.Sincerely,Hotel Management

Dear North, Thank you for reviewing your visit to our hotel. Please accept our apologies and every assurance that we will be working to address the concerns outlined in your review. Our staff typically does a terrific job responding to our guests’ needs, so we are sorry that did not happen in your instance. We value your feedback, and we hope you will return so we can provide you with the hospitality you deserve.Sincerely,Hotel Management

Dear Rachel, We sincerely appreciate your detailed feedback regarding your recent stay. It's wonderful to hear that you found our staff courteous and encountered positive interactions with Kris and the woman at check-in. We apologize for the issues you encountered with the condition of the room, breakfast offerings, and unpleasant odors. Your concerns regarding the cleanliness and maintenance of the room, as well as the presence of unwanted smells, are taken seriously. We will address these matters with our housekeeping and maintenance teams to ensure improvements are made. We regret that your stay did not meet your expectations and hope you will consider giving us another chance to provide you with a more enjoyable stay in the future. Sincerely,Hotel management

Dear Andrew, We appreciate you taking the time to share your feedback with us. We sincerely apologize for the dissatisfaction you experienced during your stay. Please know that your comments regarding the room condition and amenities have been taken seriously, and we will address these issues internally. Our goal is to provide a comfortable and enjoyable stay for all our guests, and we regret that we fell short of your expectations. Your feedback is invaluable as it helps us improve our services. We hope you will give us another opportunity to exceed your expectations in the future.Sincerely,Hotel Management

Dear Richard, Thank you for giving us your feedback on your recent stay at our hotel. Every guest who walks through our doors should expect a clean, well-maintained property as their home away from home when traveling. Therefore, we sincerely apologize that this was not your experience. Every detail, from first impression at check-in to final check-out, should be focused on exceptional customer service and impeccable attention to detail in all areas of our property. We appreciate valuable feedback like yours so we can continue to improve our services. Thank you once more, and we do hope to have you stay with us again soon.Sincerely,Hotel Management

Dear Bianca, Thank you for choosing our hotel during your recent visit to our area. We appreciate your feedback and are sorry your stay was not the pleasant experience you deserve. Your feedback has been shared with our maintenance team. We assure you we are working hard to improve, and we would be honored to have you stay with us again. Thank you.Sincerely,Hotel Management

Dear Denise, Thank you for sharing your experience. We're delighted by your review! Maintaining a clean and comfortable space is our top priority, and we're thrilled that it left a positive impression on your stay. We are glad our location was convenient for everything you wanted to do on this visit. Our housekeeping team takes great pride in their work and will be delighted to hear your feedback. Your support is truly appreciated, and we can't wait to provide you with another outstanding stay in the future here at Extended Stay America.Sincerely,Hotel Management

Dear Guest, Thank you for reviewing our hotel. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear MUHAMMAD, Thank you for being our guest and your valuable feedback. Please accept our apologies for your experience at our hotel. We genuinely care about delivering excellent service and ensuring all our guests' comfort, so we are sorry for not meeting these expectations. We hope you will give us another chance to give you the hospitality you deserve. Thank you again for your feedback.Sincerely,Hotel Management

Dear yadley, Thank you for taking the time to share about your stay. Our goal is to provide an outstanding stay for every guest; therefore, we apologize for the inconvenience you encountered. We cannot thank you enough for your patience and understanding. We are grateful for your time and hope you will revisit so we can provide the seamless, exceptional experience that you deserve.Sincerely,Hotel Management

Dear Nafees, Thank you for your review of our hotel. We hope you will accept our deepest apologies for the level of service you received from one of our staff. We take our guests' comments seriously, as they will help us enhance the experience for future guests. We hope to have another opportunity to show you the exceptional hospitality you always deserve and that we are known for providing.Sincerely, Hotel Management

Dear Frank, Thank you for choosing Extended Stay America for your visit. We are glad you were pleased with your overall stay. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management