Check-in was awful. We'd been communicating about an early check-in to our king suite for a month, all the way through to the morning of. Not only did that not happen, but we didn't even get into our room until 3:40—40 minutes after check-in time. We had to cancel our Lyft to Navy Pier (which i was charged for) and no one even offered to help us bring all of our luggage up to the 12th floor.
The thing that was most frustrating was the non-stop excuses from employees and management. While we did get a comp, it didn’t make up for the poor check-in experience, which was NOT how we wanted to start off our first (and short) visit to the city as a family. It seems the main problem is that they're either understaffed or extremely slow with housekeeping.
I hated being a "Karen" with the manager, but it was justified, unfortunately.
The king suite itself was fantastic, though. Would've been nice to have a microwave and alarm clock, but we loved everything else about the spacious & clean room! It was nice to have our doggos with us here, too.
Unfortunately, we likely won't be staying here again when we return to Chicago. Which is a shame because it's a beautiful property in a great location.