I stayed in queen's hotel 2 nights. We booked privilege room and check in in mid night. Once open the room that is a very big room but when switched on all nights (very low watt lights....) there's two nights didn't work......then found the wall heater also didn't work.... Lucky The toliet heater is work. The toliet, upper shower pressure was extremely low but the lower shower one seems no water come out which because the shower tub was broken and all water already totally waste from these hole. When close the curtain that there's renovation outside so I'm bit worry the security issue. The most main problem is i found s beetle on wall and moving as well. Horrible is next night morning the find 2 more on my bed and the wall again......the curtin cannot be open completely cause there's few worker just working outside that we can like each other very clear.....
Breakfast was very nice
Change another room, more tidy and clean, the heater also down.....just like decoration in the room and water pressure as low as the last one.anyway, we totally cannot feel any relax and the 2 privlege rooms which are not hotels.com mention pic (blue style) one......
So hope this hotel can improve the above.....
真實旅客
10/10 有夠讚
Michael
家庭旅遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Amazing Hotel, excellent service
Michael
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Claire
情侶出遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, very historical and interesting, restaurant food is excellent, really friendly staff,
Champagne bar in garden is fab
Claire
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Elizabeth
情侶出遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Fabulous service from check in. Lovely rooms, newly updated, beautifully clean everywhere . Everything I look for in a hotel, definitely recommend. Thank you
Elizabeth
於 2024 年 6 月住了 1 晚
10/10 有夠讚
Malcolm
家庭旅遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Liked: staff, always pleasant.
excellent situation - easy for central Cheltenham
walking
great parking next door
our room: 209, superb space, great shower
Not quite so good:
the main revolving entrance door, a nightmare !
need a slightly more varied main course menu
for evening dinner
need loo brush in the bathroom
Overall: an excellent stay. Thank you.
Malcolm
於 2024 年 5 月住了 5 晚
10/10 有夠讚
DEBORA,Surrey
團體旅遊
2024年6月2日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast is overpriced but the hotel is very convenient to the subway and very convenient for walking. Rooms are small but lovely.
DEBORA
於 2024 年 5 月住了 3 晚
10/10 有夠讚
RUTH,West Sacramento
2024年6月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I thought the staff went out of their way to make our stay pleasant. They were dealing with a reduced staff ratio but were working full out to make their guests happy
RUTH
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Paul
親子旅遊
2024年6月1日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Spacious executive room with queen bed and double sofa bed. All the usual facilities. Only stayed two nights but helpful staff made it a very pleasant experience. Would study there again.