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中央服務式公寓飯店的評分

3 out of 5
中央服務式公寓飯店
7-9 Portland Street, Cheltenham, England

評論

6.0
10 分，有夠讚；24 則評論中有 9 則" "
8 分，不錯哦；24 則評論中有 2 則" "
6 分，一般般；24 則評論中有 2 則" "
4 分，不太好；24 則評論中有 2 則" "
2 分，很糟糕；24 則評論中有 9 則" "

6.6/10

整潔度

5.6/10

員工素質

8.0/10

設施服務

5.8/10

住宿環境和硬體

10/10

環保程度

評論

2/10 很糟糕

Shui Ping

於 2022 年 11 月住了 1 晚
Callum 於 2022年11月26日回覆
Can you please let us know what was wrong with your stay so we can address these issues.

10/10 有夠讚

Rachel

於 2024 年 2 月住了 1 晚
Roomsbooked Team 於 2024年2月14日回覆
Good Afternoon!Thank you for the positive feedback. We hope you choose to stay with us again.

10/10 有夠讚

Lewis

於 2023 年 12 月住了 1 晚
ROOMSBOOKED TEAM 於 2024年2月14日回覆
Good Afternoon!Thank you for the positive feedback. We hope you choose to stay with us again.

10/10 有夠讚

Petra

喜歡：整潔度、設施服務和住宿環境和硬體
Great place to stay, very clean, walking distance to high street shops, and restaurants.
於 2023 年 12 月住了 1 晚

2/10 很糟糕

kimberley

家庭旅遊
不喜歡：住宿環境和硬體
We stayed in room 5 which was an outbuilding and the back of the property. There was no lock on the inside door so we would have had to sleep with the door unlocked all night. But worse than that it was absolutely freezing (it was end of november) the radiator didnt work but they did leave a small oil radiator that did absolutely nothing. We checked out after a few hours as it was just too cold. Really dissapointed especially as the room wasnt cheap.
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Connie

團體旅遊
喜歡：整潔度和客房舒適度
Central, good value
Great central location, clean and tidy with everything needed in a small kitchen. Good communication from property. Good value and would stay again.
於 2023 年 11 月住了 1 晚

2/10 很糟糕

Deborah

AVOID Poor accommodation and unfair terms
Please do yourself a favour and avoid this place like the plague. I first started to feel uncomfortable when I received a text informing me that they required £250 in pre-authorisation for each apartment I had booked. This is not just a swipe of a credit or debit card so they can charge for a newspaper - this is an actual hold on the funds in my bank account or on my credit card. Looking at the reviews it seems that if you don't have the funds in your account to cover this then you can't stay in the room you have booked and paid for! Nothing on Hotels.com to indicate this charge. It advises that they may need to swipe your card but absolutely no mention of the £250. It then takes up to 5 days after your stay for the funds to be released. When you check out the state of the apartment you will see just what a cheek it is to expect a pre-authorisation in case of damage - what a dump. Getting down to the basement apartment is dangerous. steep, slippy, concrete steps. No usable mirrors! Not one. Even in the bathroom. The bathroom in the apartment just topped it off. Only stay here if you do not value your privacy as it has none. I have included photographs.
The bathroom..Privacy is not an option.
This was their 'luxury' apartment.
Crappy furniture not very well disguised.
Hope you didn't want to put anything in this cupboard - yuck!
於 2023 年 7 月住了 1 晚
Roomsbooked Team 於 2023年7月30日回覆
Good Evening,We do apologise and we are sorry you did not enjoy your stay with us. Please can you let us know if this was reported to our reception staff during your stay so we could of investigated this further.

10/10 有夠讚

Trevor

商務旅客
喜歡：整潔度和客房舒適度
Great apartment
Great communications from front desk office, masses of helpfull advice greatly appreciated. The property was outstanding comfortable spacious and a wow bathroom. Very comfortable bed and a most comfortable stay, thank you.
於 2023 年 7 月住了 1 晚
Reservations team 於 2023年7月21日回覆
We are glad you enjoy your stay with us and hope you visit us again soon

10/10 有夠讚

richard

於 2023 年 6 月住了 1 晚
Roomsbooked Team 於 2023年7月2日回覆
Good Afternoon,Thank you ever so much for the feedback. All feedback is massively appreciated to ensure we can improve our services to the best ability.

2/10 很糟糕

真實旅客

不喜歡：客房舒適度
Disappointing
There is a ridiculous preauthorization fee of £250 that will not be disclosed until you are at the check-in counter, if you're on a budget please don't bother booking a reservation. The lack of transparency is worrisome. Then there is the damaged front door Venetian blind, which the staff confirmed that the management is aware of, yet no temporary measure was in place to safeguard the privacy and dignity of clients. Also, there was the wifi password that was communicated and it took walking back to the key pick-up location and another four hours later to resolve. Lastly, it's been 5 days since checkout and the £250 is yet to be returned to my account, utterly disappointing.
於 2023 年 5 月住了 1 晚
Roomsbooked Team 於 2023年6月15日回覆
Good Evening,We do apologise you did not enjoy your stay with us. All feedback is appreciated and taken seriously. The 250 Pre authorisation is stated in the terms and conditions as well as being sent in a confirmation email Roomsbooked ltd sent you directly. All of the feedback from guests is taken seriously and we have passed any issues onto the relevant teams to ensure these can be resolved for any guests in the future.Please also note that our reception is manned 24 / 7 so any issues during your stay can be reported directly to the team so they can try and resolve this as soon as possible.

2/10 很糟糕

tom

家庭旅遊
不喜歡：整潔度和客房舒適度
It was terrible as it was all faults advertised
於 2023 年 4 月住了 1 晚
Hotel Staff 於 2023年5月4日回覆
Good evening, When the booking is made it does state we can take a pre-authorisation in the terms and conditions and we feel this is an unfair review

6/10 一般般

Steve

於 2023 年 3 月住了 2 晚
Central Serviced Apartments Reception Team 於 2023年3月17日回覆
Thank you for your review, please let us know what we can improve upon to make your stay better next time

6/10 一般般

Jeton

於 2023 年 2 月住了 10 晚
Callum 於 2023年2月22日回覆
I am sorry to hear the saty wasn't up to your expectations, we hope you will give us a chance to show you how good we are

10/10 有夠讚

真實旅客

喜歡：整潔度和客房舒適度
於 2022 年 12 月住了 1 晚
Callum 於 2022年12月17日回覆
Thank you for review and we are glad that you enjoyed your stay with us

8/10 不錯哦

John

於 2022 年 11 月住了 1 晚
Callum 於 2022年11月27日回覆
Good morning, Can you please let us know what it is was on your stay that let the stay down?

2/10 很糟糕

Dale

商務旅客
不喜歡：整潔度和客房舒適度
Don’t stay
Absolutely terrible place. Service and staff are also unhelpful and rude
於 2022 年 10 月住了 1 晚
Z A Gill 於 2022年10月8日回覆
Hi Dale, Sorry to hear that you felt this way. I understand you did not manage to pay for pre-authorisation and demand refund for a non-refundable booking. It is clearly advertised on expedia that out hotel requires PA. We do go above and beyond for our guests to provide them with the best service possible but unfortunately cannot go against our policies. We can only recommend you to read the terms and conditions carefully before making any booking. I hope you reassess the past experience considering staff only have limited power over company policies, and give us another opportunity to host your stay with us. Many thanks

4/10 不太好

Maria Nuria

家庭旅遊
不喜歡：客房舒適度
El apartamento, con una pequeña placa eléctrica, no es adecuado para estancias en invierno. Hace mucho frío y especialmente por la noche. Por otro lado, es una incoherencia que disponga de una cocina completa y en cambio no haya ni mesa ni sillas. No debería publicitarse como apartamento completo.
於 2022 年 1 月住了 9 晚

8/10 不錯哦

真實旅客

團體旅遊
喜歡：整潔度和設施服務
Had everything we needed. The sofa bed turned out to be a chair bed which wasn’t a problem but the chair had seen better days. Apart from the chair-bed that was the only furniture in the living area, so only one person had a seat to chill out. Others had to sit on the floor. Not a bad place just could have done with maybe an actual sofa. Also, as women who were away for a long weekend the only mirror available was a small one in the bathroom, could have done with at least one full length one. There was plenty of wall space for this. Overall, it had what we needed - apart from furniture.
於 2021 年 7 月住了 2 晚

2/10 很糟糕

真實旅客

商務旅客
不喜歡：整潔度和客房舒適度
Do not book
The apartment was completely uninhabitable; bins overflowing, unwashed pots and pans, dirty sheets and linen strewn over the floor, carpets and rugs filthy
於 2021 年 6 月住了 1 晚

2/10 很糟糕

Danny

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Q
於 2020 年 3 月住了 1 晚

2/10 很糟糕

Pooler

家庭旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Highly dissatisfied
We had booked an apartment as advertised in the centre of Cheltenham for one night on Saturday 25th. On arrival to collect the keys, We were told that the apartment was not actually in the town centre, as clearly advertised, but about 1.5 miles away. We then had to get a taxi to the apartment which was situated on a housing estate on the outskirts of Cheltenham. On entering the apartment we found that the kettle and TV did not work and the fridge was warm and could not be switched on either. We also found broken cupboards, a dirty toilet bowl and something unsavoury I’m one of the kitchen cupboards. This was all highly unsatisfactory and absolutely not what or where it was advertised to be. We returned the keys, having incurred more taxi fees, and found alternative accommodation.
於 2020 年 1 月住了 1 晚

10/10 有夠讚

Dorin

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2019 年 7 月住了 4 晚

4/10 不太好

Einar

喜歡：整潔度
不喜歡：住宿環境和硬體
於 2019 年 7 月住了 1 晚