6/10 一般般
Saheed
情侶出遊, 家庭旅遊, 親子旅遊
2024年5月31日
喜歡：整潔度、設施服務和住宿環境和硬體
不喜歡：員工素質
The inside of the hotel was better than I expected. The rooms were neat, spacious and beautiful, but the service or management was horrible.
First, their card machine was not working and they had to write down my card information to enter it manually–I was not comfortable with that
Second, they gave us–and the guest before us–just one key card each for each room. They said that they ran out of key cards
Third and the worst, they allocated an occupied room to us! I opened one of the rooms and there were people in there! It was a horrible experience. I and the guests were so embarassed. The guests left the hotel in protest saying that the hotel did same to them the previous day.
Although the employee apologized profusely and felt embarassed too, that he was not aware of what went wrong and who did that, but that was an unforgivable mistake.
Saheed
於 2024 年 5 月住了 1 晚