運動設施

夏洛特康柯德高爾夫度假村及水療中心希爾頓安泊飯店的評分

3.5 out of 5

評論

8.2

非常好

10 分,有夠讚;1105 則評論中有 594 則" "
8 分,不錯哦;1105 則評論中有 211 則" "
6 分,一般般;1105 則評論中有 131 則" "
4 分,不太好;1105 則評論中有 85 則" "
2 分,很糟糕;1105 則評論中有 84 則" "

8.4/10

整潔度

8.6/10

員工素質

8.0/10

設施服務

8.2/10

住宿環境和硬體

8.4/10

環保程度

評論

8/10 不錯哦

Jason

商務旅客, 家庭旅遊
喜歡:整潔度和住宿環境和硬體
Just stopped in for the night, Quiet and clean!
於 2024 年 5 月住了 1 晚

10/10 有夠讚

Jill

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 5 月住了 2 晚

10/10 有夠讚

Anastasia

喜歡:整潔度、員工素質和住宿環境和硬體
Very close to the race track, huge parking lot, very friendly staff
於 2024 年 5 月住了 1 晚
GM 於 2024年5月15日回覆
Dear Anastasia, It's great to hear from you. We're grateful that you chose us, and I'm delighted to hear that you enjoyed your stay. Thank you for taking the time to share your experience. Your feedback is valuable to us, and we can't wait to host you again. Best, Derrick Pair, GM

2/10 很糟糕

Ronald

家庭旅遊
不喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Here's the revised version: "My recent hotel stay was the worst experience for me. Despite my preference for hotels over Airbnb, this stay tested my loyalty. The room wasn't cleaned even after requesting it. The front desk failed to answer the phone, despite being present in the lobby. Additionally, I discovered a roach in my room, and the staff's response was nonchalant at best. The staff were unfriendly, and the hotel itself is old, with rooms emitting a musty smell. As for the cleaning crew, I can't comment as I never saw them."
於 2024 年 5 月住了 3 晚
GM 於 2024年5月14日回覆
Dear Ronald, Offering fresh rooms is undoubtedly one of our standards, however, so is providing exceptionally friendly service. I sincerely apologize that we fell short of achieving both of these expectations. Your feedback is appreciated, as we will use it to foster improvement in our goal of providing the best hotel experience in our area. Thank you for staying with us, and please come back soon for an improved visit. Sincerely, Derrick Pair, GM

10/10 有夠讚

Christine,Wilmington

團體旅遊, 家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The property and rooms were clean. The staff was great ! The breakfast was very good but should start at 7 am on the weekends especially in the spring and summer months … no complaints at all…ty!!
於 2024 年 5 月住了 1 晚
GM 於 2024年5月12日回覆
Dear Christine, We are thrilled to hear that we provided you with a great stay. Your kind review is appreciated and encourages our team, who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair, GM

10/10 有夠讚

Jennifer

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was wonderful! We will definitely stay here again.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月10日回覆
Dear Jennifer, Thank you for awarding us a full rating. We're thrilled you had a delightful experience. Do visit us again soon! Best, Derrick Pair, GM

8/10 不錯哦

Richie

家庭旅遊
喜歡:整潔度和住宿環境和硬體
We stayed here because it was minutes away from Great Wolf Lodge. The breakfast is always good. Pillows were small and the mattress was firmer than what I like. Overall good stay.
於 2024 年 5 月住了 1 晚
GM 於 2024年5月10日回覆
Dear Richie, Your feedback assists us in our mission to continuously improve our offerings and guest satisfaction, so we thank you for your time in reviewing our hotel. I’m happy to hear of the comfort you experienced while staying with us. Thank you for your feedback regarding the bed and pillows; I have taken note. On behalf of our entire team, I thank you for choosing us. Please visit us again soon. Best, Derrick Pair, GM

8/10 不錯哦

FELICIA

商務旅客
喜歡:員工素質、設施服務和住宿環境和硬體
My room had a certain smell and I continue to deodorizer and sanitized it. Other than that it was a wonderful stay.
於 2024 年 4 月住了 1 晚
GM 於 2024年5月7日回覆
Dear FELICIA, We're glad to hear from you and appreciate your review. I'm delighted you enjoyed your stay overall. My apologies that an odor was detected; I have taken note. Sincere feedback like yours allows us to impact future guest experiences positively. Best, Derrick Pair, GM

10/10 有夠讚

Michele,Fitchburg

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Breakfast was great. Anita makes the best Omelette! Restaurant menu limited. Close to everything. Rooms dated but clean and comfortable.
GM 於 2024年5月2日回覆
Dear Michele, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Derrick Pair, GM

10/10 有夠讚

Michele,Fitchburg

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very close to ZMax track and shopping. Friendly staff.
於 2024 年 4 月住了 5 晚
GM 於 2024年5月2日回覆
Dear Michele, Thank you very much for taking the time to reflect on your stay with us and for sharing your experience with fellow travelers. We're happy to learn that our location and friendly staff were the highlights of your visit. It’s great to hear that we provided you with a satisfying stay. We look forward to welcoming you back in the future. Best, Derrick Pair, GM

10/10 有夠讚

Amanda

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great overall
於 2024 年 4 月住了 2 晚
GM 於 2024年5月13日回覆
Dear Amanda, We are thrilled that we provided you with a great stay. We appreciate you choosing our hotel and hope to welcome you again soon. Thank you for your kind review. Best, Derrick Pair, GM

10/10 有夠讚

Eric

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
GM 於 2024年5月1日回覆
Dear Eric, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for choosing us. Best, Derrick Pair, GM

8/10 不錯哦

Harold

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We like the common areas quiet level for the number of guest, smooth and efficient elevators, decent breakfast choices and quality of food. Room was large, clean and quiet with good amenities. Bed was very comfortable. Staff were cordial and efficient. Cons: No flavored creamers for coffee (Starbucks not free). Restaurant convenient but pricy. $5 for a coke? Unable to have itemized receipt printed at checkout. Expedia to send email receipt not received yet. Rotating entry door was unusable entire stay. Overall a nice stay.
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日回覆
Dear Harold, While it sounds like you had a lot to like about your stay, I am very sorry that we didn't exceed your expectations overall. Your detailed feedback is appreciated as it helps us to focus on the areas that need our immediate attention for improvement. Please consider a return trip so we can provide you with a better experience. Sincerely, Derrick Pair, GM

10/10 有夠讚

Keawannah

親子旅遊
喜歡:設施服務
Great stay overall!!!
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日回覆
Dear Keawannah, We are thrilled to hear you had a great stay overall! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

8/10 不錯哦

Mesham

於 2023 年 12 月住了 2 晚
GM 於 2024年5月14日回覆
Dear Mesham, Thank you for your time in sharing your kind review and please visit us again. Best, Derrick Pair, GM

10/10 有夠讚

Jasmine

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everything was amazing! No complaints
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日回覆
Dear Jasmine, What a great review! We are thrilled anytime a guest reports that nothing about their stay could have been better. We appreciate your business and the fact that you took the time to share these kind comments. Please come again soon. Best, Derrick Pair, GM

10/10 有夠讚

Denise

家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日回覆
Dear Denise, We are thrilled to hear you had a great experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

10/10 有夠讚

Amanda

喜歡:整潔度、員工素質和住宿環境和硬體
Great stay
於 2024 年 4 月住了 2 晚
GM 於 2024年4月22日回覆
Dear Amanda, What an excellent rating! I am thrilled to see that you had a great stay and hope that we will be your first choice for lodging when visiting our great city from here on out. Thank you for your business, and please come again. Best, Derrick Pair, GM

10/10 有夠讚

Shannon

喜歡:住宿環境和硬體
於 2024 年 4 月住了 2 晚
GM 於 2024年5月1日回覆
Dear Shannon, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Derrick Pair, GM

2/10 很糟糕

Quetta

於 2024 年 1 月住了 2 晚
GM 於 2024年5月11日回覆
Dear Quetta, It’s important to our entire team that all our visitors feel comfortable, so I’m very sorry that you did not enjoy your stay. We hope to serve you better should your travels bring you back to the area. Thank you for staying with us. Sincerely, Derrick Pair, GM

10/10 有夠讚

Michelle

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The check in girl was delightful. It was quick efficient and she was very informative
於 2024 年 4 月住了 2 晚
GM 於 2024年4月21日回覆
Dear Michelle, Thank you for your lovely review and recommendation. I’m glad your stay was enjoyable, and I appreciate you acknowledging our helpful and friendly staff. We look forward to seeing you again upon your return to the area. Best, Derrick Pair, GM

2/10 很糟糕

Fnu

不喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
GM 於 2024年4月22日回覆
Dear Fnu, Our goal is to provide comfort to all our guests, so I regret that you did not enjoy your visit. We appreciate your attention to reviewing our hotel and hope to better serve you upon your return to the area. Sincerely, Derrick Pair, GM

10/10 有夠讚

Catherine

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
I enjoyed my stay
於 2024 年 4 月住了 1 晚
GM 於 2024年4月21日回覆
Dear Catherine, I am glad you had a great overall experience, and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

10/10 有夠讚

Dwune

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Rebecca was very helpful
於 2024 年 4 月住了 1 晚
GM 於 2024年4月15日回覆
Dear Dwayne, We appreciate your kind review of our associate, Rebecca. I will share your sentiments with her and the staff. Looking forward to your next visit. Best, Derrick Pair, GM

8/10 不錯哦

Willie

家庭旅遊
The staff is great and it’s clean but the rooms are old and desperately need new furniture
於 2024 年 4 月住了 2 晚
GM 於 2024年4月13日回覆
Dear Willie, We appreciate you taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments which highlight what we are doing well and your recommendations for areas of improvement. Your review is valuable because it is how we monitor and improve our guest experience. Thanks again and we humbly request a return visit. Best, Derrick Pair, GM

10/10 有夠讚

Ann

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Everyone was pleasant and the hotel was clean. Beds were super comfortable.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月13日回覆
Dear Ann, Thank you for taking the time to share this glowing review of our hotel! It is wonderful to hear that you enjoyed your experience. I will be certain to share your comments with our staff, who truly love making our guests feel welcome when they come to town. Please find a reason to visit us again soon. Best, Derrick Pair, GM

10/10 有夠讚

Rebecca

情侶出遊, 寵物同遊, 商務旅客
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Excellent place to stay. Staff is courteous, professional and very helpful. Rooms are clean and comfortable. They really go out of their way to assist you in anything you need. I never saw a staff member that didn't have a smile and a friendly gesture.
於 2024 年 4 月住了 3 晚
GM 於 2024年4月12日回覆
Dear Rebecca, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derrick Pair, GM

10/10 有夠讚

Shameka

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
GM 於 2024年5月1日回覆
Dear Shameka, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

10/10 有夠讚

Monisha

於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日回覆
Dear Monisha, Thank you for informing us that you had a pleasant experience during your visit. We value your business and appreciate your patronage. Best, Derrick Pair, GM

6/10 一般般

joseph,summerdale

不喜歡:員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
GM 於 2024年4月9日回覆
Dear joseph, Thank you for choosing us. While we regret that your visit was not exceptional, we appreciate your feedback and look forward to impressing you in the future. Sincerely, Derrick Pair, GM

10/10 有夠讚

Crystal

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 1 晚
GM 於 2024年5月1日回覆
Dear Crystal, We are thrilled to hear you had an amazing experience! Your support means the world to us and we cannot wait to welcome you back soon. Best, Derrick Pair, GM

10/10 有夠讚

Rojhat

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is a very pretty hotel with a nice ambiance. Comfy beds and very quiet. Parking is very easy, right in front of the hotel.
於 2024 年 3 月住了 1 晚
GM 於 2024年4月4日回覆
Dear Rojhat, It means a lot to us that you have taken the time to share this wonderful review. It lets other guests know that you enjoyed our hotel and lets our staff know that their hard work makes a difference. It was our pleasure to serve you, and we are already looking forward to your next visit. Best, Derrick Pair, GM

2/10 很糟糕

Nathan,Southern pines

家庭旅遊
不喜歡:員工素質、設施服務和住宿環境和硬體
Pool was closed and breakfast was a train wreck, not enough places to sit.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月3日回覆
Dear Nathan, Thank you for taking the time to write a review. I am deeply sorry for the inconvenience of the pool closure, but the repair was necessary to maintain the quality of the hotel and to better serve our guests. Additionally, I apologize you encountered difficulties locating a seat at breakfast. Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derrick Pair, GM

10/10 有夠讚

Brian

喜歡:整潔度、員工素質和住宿環境和硬體
One of the better places I have stayed.
於 2024 年 4 月住了 1 晚
GM 於 2024年4月4日回覆
Dear Brian, We are thrilled to hear that you had a first-rate experience at our Embassy Suites. I can assure you that hosting you was our pleasure, and we hope to welcome you back again soon. Thank you for choosing us! Best, Derrick Pair, GM

10/10 有夠讚

David

喜歡:整潔度、員工素質和住宿環境和硬體
Good
於 2024 年 3 月住了 5 晚
GM 於 2024年4月2日回覆
Dear David, Thank you for rewarding us with a 5 out of 5 review. We value your feedback and hope to welcome you again soon. Thank you for choosing our hotel. Best, Derrick Pair, GM

10/10 有夠讚

BOBBY

喜歡:整潔度、員工素質和住宿環境和硬體
My fiance had an easy time and everything was great!!
於 2024 年 3 月住了 1 晚
GM 於 2024年3月30日回覆
Dear BOBBY, It is wonderful to hear that staying at our hotel met your expectations. Thank you so much for being our valued guest and taking the time to share this tremendous account of your experience. We appreciate your kind words and look forward to your return. Best, Derrick Pair, GM

6/10 一般般

Patti

情侶出遊
喜歡:整潔度和住宿環境和硬體
Happy Hour offerings were slack. Breakfast buffet was disappointing as well. Sat at several different tables in the dining room and all of them were wobbly. Spilled my coffee because of it. Bed was very hard. Would have been just as comfortable sleeping on the floor. Pillows were ridiculously small and flat. Shower curtain rod was so loose that the curve hung downward and the shower curtain would slide to the middle and not stay closed. The safe in our room was locked when we got there so we couldn’t use it. Not impressed. Expected more from a top tier Hilton property.
於 2024 年 3 月住了 2 晚
GM 於 2024年3月27日回覆
Dear Patti, Thank you for providing us with your feedback. We offer our sincere apologies for our amenities and accommodations not meeting your expectations. Your comments will help us improve our guest experience. We appreciate you sharing your experience and look forward to the opportunity to provide you with a better stay in the future. Sincerely, Derrick Pair, GM

10/10 有夠讚

Carrie,Charleston

於 2024 年 3 月住了 1 晚
GM 於 2024年5月1日回覆
Dear Carrie, I am glad you had a great overall experience and thank you for sharing your review. Please visit us again soon! Best, Derrick Pair, GM

10/10 有夠讚

Zack

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
GM 於 2024年3月26日回覆
Dear Zack, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Derrick Pair, GM

10/10 有夠讚

Amanda

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
GM 於 2024年3月26日回覆
Dear Amanda, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your 5/5 review and humbly request a return visit. Best, Derrick Pair, GM

10/10 有夠讚

Rosa

喜歡:整潔度
於 2024 年 2 月住了 1 晚
GM 於 2024年3月26日回覆
Dear Rosa, Thanks for sharing this generous review of your experience with us. We really appreciate the support and hope to host you again. Best, Derrick Pair, GM

8/10 不錯哦

Sherman

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
GM 於 2024年3月26日回覆
Dear Sherman, Thank you for the great review. It was our pleasure to host you, and we hope to do so again soon. Best, Derrick Pair, GM

10/10 有夠讚

Jason

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 1 晚
GM 於 2024年3月26日回覆
Dear Jason, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Derrick Pair, GM

10/10 有夠讚

Anthony

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was excellent I would recommend this hotel to anyone it was awesome
於 2024 年 3 月住了 2 晚
GM 於 2024年3月11日回覆
Dear Anthony, We appreciate your positive recommendation and would like to extend a warm welcome for you to settle in again anytime. Thank you! Best, Derrick Pair GM

10/10 有夠讚

Dwanda Harris

商務旅客, 家庭旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Great location! Amazing staff!
於 2024 年 3 月住了 2 晚
GM 於 2024年3月11日回覆
Dear Dwanda Harris, Thank you for taking the time to share your feedback. I’m pleased to hear our great location and amazing staff made for an enjoyable stay. We appreciate your kind comments and look forward to your return. Best, Derrick Pair GM

10/10 有夠讚

Elise

商務旅客, 家庭旅遊
喜歡:設施服務
We had such a wonderful stay. Our room was perfect. There were so many people staying there, but when in our room we couldn’t hear anything. Slept great!!! The omlets were delish as well!!
於 2024 年 3 月住了 2 晚
GM 於 2024年3月11日回覆
Dear Elise, We are thrilled to hear that we provided you with a wonderful stay. Your kind review is appreciated and serves as encouragement to our team who works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair GM

10/10 有夠讚

Frisnel

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Staff was friendly. Property has a great design. In house restaurant and bar provide great option for those who want to spend a night in.
於 2024 年 2 月住了 2 晚
GM 於 2024年3月2日回覆
Dear Frisnel, Thank you for being our guest and for sharing your experiences with us and with other travelers. Thank you, especially for your kind comments regarding our team and the exceptional job they do for our guests. It was a pleasure to host you; please visit again soon. Best, Derrick Pair GM

10/10 有夠讚

Kathy

喜歡:員工素質和住宿環境和硬體
A nice place to stay Staff was awesome From check in to leaving
於 2024 年 2 月住了 2 晚
GM 於 2024年3月2日回覆
Dear Kathy, We are thrilled to hear that we have provided you with a great stay! Your kind review is appreciated and encourages our team, which works hard to deliver remarkable service. Thank you for selecting our hotel and for taking the time to share your experience. We look forward to your return. Best, Derrick Pair GM

10/10 有夠讚

shannon

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 2 晚

8/10 不錯哦

Kodjo

於 2024 年 2 月住了 1 晚