Here's the revised version:
"My recent hotel stay was the worst experience for me. Despite my preference for hotels over Airbnb, this stay tested my loyalty. The room wasn't cleaned even after requesting it. The front desk failed to answer the phone, despite being present in the lobby. Additionally, I discovered a roach in my room, and the staff's response was nonchalant at best. The staff were unfriendly, and the hotel itself is old, with rooms emitting a musty smell. As for the cleaning crew, I can't comment as I never saw them."