Broken tiles and dirt around edges of bathroom floor
Susan
於 2025 年 7 月住了 2 晚
10/10
This was a great place and close to downtown Charlevoix! My fiancé and I loved their breakfast too!
Sarah
於 2025 年 7 月住了 1 晚
4/10
This is an old property in desperate need of repairs and updates
Lawrence
於 2025 年 7 月住了 1 晚
10/10
Breakfast was wonderful
Dennis
於 2025 年 7 月住了 1 晚
4/10
Plumbing issues. clogged toilets for over 12 hours. Front desk clerk was rude when we were told it was the whole building. Maintenance worked on it but finally called in a team to get it fixed. Was offered 1/3 of the cost of my stay for that day as a refund. Had to leave for the day due to not being able to use the toilets and having children you cant say well you cant use the bathroom. The rest of the staff was very nice. ould have refunded the days stay not 1/3 of the cost.
Deanna
於 2025 年 7 月住了 5 晚
6/10
No bedsheets. Floor felt damp. Toilet was leaking water behind stool. Sink drain wasplugged up,drained very slow. And was way overpriced
Jeffery
於 2025 年 7 月住了 2 晚
4/10
The front desk staff was friendly and welcoming…they were the only bright spot of the stay.
Our rooms were stuffy and only 1 out of three rooms a/c worked sufficiently. The beds were not comfortable, and sheets were beyond wrinkled and found enough hairs to wonder if these were clean sheets. Refrigerators were not on upon arrival and oddly seemed to turn off when we turned the lights out. We had 5 grand children traveling with us and disappointment doesn’t describe their emotions realizing they couldn’t swim in the pool bc it was so dirty.
We have stayed in this hotel numerous times in years past and enjoyed it, this time it was showing its age and how it has not been maintained.
Kelly
於 2025 年 6 月住了 1 晚
2/10
Did not end up staying. The property is old and rundown. We went to our room and the sheets on the bed were old, grayish and didn’t even fit the mattress. The toilet seat was hanging off to one side and the halls and walls were scuffed up and chipped. The parking lot was in need of repaving.
We walked out right away and asked for our money back and the nice lady said Expedia will do the refund…..nowhere on their website can you contact Expedia so who knows.
Drew
於 2025 年 6 月住了 1 晚
8/10
It was ok but could have been cleaner.
Robert
於 2025 年 6 月住了 1 晚
8/10
Pool area had heavy fumes
James M.
於 2025 年 6 月住了 3 晚
8/10
Everything was fine. Good breakfast selection.
Daniel
於 2025 年 6 月住了 1 晚
8/10
property was fine. much nicer than some i have stayed in. ice machine was out of order but working in the morning. light bulb blew out on one bedside lamp. not a problem, just fyi...
mignon
於 2025 年 6 月住了 1 晚
8/10
Jason
於 2025 年 5 月住了 20 晚
10/10
great place
carol
於 2025 年 6 月住了 1 晚
6/10
Just OK breakfast. The rooms were dark. Very poor lighting. Dark carpets too. The front desk person had a very hard time checking us in. We finally just left for a while to give her some time. She was the only one there but the place wasn’t all that busy. I won’t stay there again. It wasn’t horrible or anything but just not for me. It wasn’t dirty but I don’t like it when everything is so dark and dated.
janice
於 2025 年 6 月住了 1 晚
6/10
There was a lot of walking and stairs to deal with when you are handicap. Wished it had an elevator.
Raymondj
於 2025 年 5 月住了 1 晚
8/10
Fancy coffee machine, lots of breakfast foods and drinks, friendly staff, water in the lobby.
Jodi
於 2025 年 6 月住了 2 晚
10/10
Nice place, good breakfast selections. The only down side was no elevator. Stairs were the only access to second floor. Staff was very nice and helpful.
Dianne
於 2025 年 5 月住了 3 晚
10/10
They were able to get me into my room before checkin. That was amazing after a long drive. Room was clean and quiet. Just what I needed. Thank you!
Jessica
於 2025 年 5 月住了 1 晚
10/10
Pool was nice.Beds were comfy,could be upgraded soon.Staff were very friendly. Breakfast was great!
Shari
於 2025 年 5 月住了 1 晚
10/10
Charlie
於 2025 年 5 月住了 2 晚
8/10
We liked everything except the black mold in and around the shower, and the mattress. It wasn’t comfortable for our backs.
Ruth
於 2025 年 5 月住了 1 晚
10/10
WILLIAM
於 2025 年 5 月住了 1 晚
2/10
Drove past the property twice and didnt see it because they have no outside lighting and the business sign was poorly illuminated. The parking lot felt unsafe, no lighting and somwone was having a knock down drag out fight with their boyfriend. As we're waiting to check in, the person in front of us is trying to change rooms because their room is filthy and smelly. Finally get to our room. Filthy and smelly. Luckily the windows open, so we were able to air it out a bit. The bathroom smelled like hundreds of old men with chronic UTI's peed all over. But we were tired and just wanted to sleep. Bed was weirdly lumpy. I rather sleep in my car than this place.