Dear Nancy, Thank you for taking the time to share your kind and informative review. We're delighted to hear that you were completely satisfied with your experience, especially enjoying our great breakfast and swimming pool. Your commendation means a lot to us, and we look forward to welcoming you back for another enjoyable stay soon. Best, Derek Boyd, GM

Dear Cybil, Thank you for your review. We apologize that your stay with us was not a satisfying one. Your feedback is important to us. We take any pest issues extremely seriously. We contract with a vendor for preventative pest control monthly and have random inspections provided by the Health Department on a semi-annual basis to ensure pest control and overall cleanliness standards are maintained. I hope this has restored your faith in us. We appreciate your business and hope you'll choose us again. Sincerely, Derek Boyd, GM

Dear melinda, What a great review! It is always appreciated when guests take a moment to let us know that they loved their time at our Embassy Suites. We are in the service business and work to make guests happy above all else. Thank you for your kind words, and please consider a return trip. Best, Derek Boyd, GM

Dear Kristan, We are sorry to hear that you experienced issues with your room keys and that our breakfast hours were not to your liking. We are always at your service to discuss your final charges by contacting the hotel directly. We strive to exceed our guests' expectations and I regret that we fell short. Thank you for taking the time to share this review and for being our valued guest. We hope you will give us another chance in the future as I know we are better than what you experienced. Sincerely, Derek Boyd, GM

Dear Danaca, We apologize for not meeting your expectations during your stay with us. We value your patronage and regret that you did not have a pleasant experience. Thank you for choosing our hotel while visiting the area and we hope to have the chance to welcome you back soon for a more enjoyable stay. Sincerely, Derek Boyd, GM

Dear martin, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derek Boyd, GM

Dear Cecilia, We were privileged to help you celebrate your anniversary, and it is truly wonderful to hear how much you enjoyed your experience. Thank you for your gracious comments, and please know we look forward to the next time you visit. Best, Derek Boyd, GM

Dear Lori, We apologize that our services were not suitable for your trip and that we were unable to meet your expectations. Your satisfaction is extremely important to us and we would love the chance to welcome you back in the future for a more enjoyable experience. Sincerely, Derek Boyd, GM

Dear Joe, Thank you for staying with us and for your kind review. I'm so glad you enjoyed your stay. It is lovely that you found our amenities ample and our staff friendly. We hope to see you again soon! Best, Derek Boyd, GM

Dear Anna, We're so glad to hear that you enjoyed your visit. Your support means a lot to us! Best, Derek Boyd, GM

Dear Laura, I appreciate you being a return guest and the fact you took the time to write a review. The last thing we want to do is disappoint our valued customers, so I am sorry that your experience fell short of expectations. Your comfort is essential to us, and your comments will be reviewed with the staff to foster improvement. We hope you will consider a return trip as I am confident that we can do better. Sincerely, Derek Boyd, GM

Dear Melody, We are thrilled you enjoyed your stay! Thank you for the review, and please visit us again. Best, Derek Boyd, GM

Dear Joseph, We are incredibly grateful that you took the time to leave us a great review! We take pride in knowing our guests are happy. Thank you for staying with us. Best, Derek Boyd, GM

Dear Leon, Thank you for taking the time to write a review about your recent stay. We appreciate your feedback and we’re very sorry for the poor conditions in your initial room and that we were unable to provide your room type preference due to your booking source. The details definitely do make a trip and we regret we missed the mark. Your feedback provides us with the valuable information we need to improve. We appreciate your patronage and hope to see you again soon. Sincerely, Derek Boyd, GM

Dear Jennifer, We are thrilled by your review and grateful for your recommendation. We hope you can find an opportunity to visit us again soon. Best, Derek Boyd, GM

Dear Clara, Thank you for taking the time to share your experience with your recent stay at our hotel. We sincerely appreciate your feedback and are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. Sincerely, Derek Boyd, GM

Dear Tigre Y Bizz music, It was our pleasure hosting you and we look forward to a return visit. Thank you for choosing us. Best, Derek Boyd, GM

Dear Jack, We do our best to keep our rates as competitive as possible. We separate out our parking fee, rather than add it to our room rate, to accommodate our guests without vehicles. We appreciate you choosing us and hope to welcome you again soon! Best, Derek Boyd, GM

Dear TERESA, Thank you, thank you, thank you! I can't thank you enough for your business and this great review. We are thrilled to have exceeded your expectations and look forward to serving you again. Best, Derek Boyd, GM

Dear Kristen, Thank you for providing your feedback on your recent stay. We recognize that there were areas where we could improve, but we are happy to hear that you had a positive experience overall. Your kind words are greatly appreciated, and we hope to have the pleasure of welcoming you back soon. Sincerely, Derek Boyd, GM

Dear John, Thanks for letting us know you enjoyed your visit. We appreciate your patronage! Best, Derek Boyd, GM

Dear Kim, Thank you for being our guest and for leaving such a positive review! We appreciate your patronage and are glad to hear that you enjoyed your time with us. We hope to see you again soon. Best, Derek Boyd, GM

Dear Jennifer,I'm glad that you enjoyed our location and service, but I'm sorry for the maintenance issues you experienced. I appreciate you bringing these issues to our attention, and I apologize for the frustration they caused. Feedback like yours allows us to impact future stays. Thank you for choosing us. Sincerely, Derek Boyd, GM

Dear jaime, Thank you for continually choosing our hotel and for noting our convenient location. We appreciate your review. Sincerely, Derek Boyd, GM

Dear Judith, Providing clean accommodations is our top priority, so we are pleased to hear that we have met your expectations. We appreciate your feedback and hope to see you again soon! Best, Derek Boyd, GM

Dear Andrea, It’s fantastic to know you enjoyed your stay. Thank you for your time in sharing your 5/5 review and we hope to see you again. Best, Derek Boyd, GM

Dear Matthew, We are sincerely sorry that our pool and pool area were not met with our high-quality service; I have taken note, Guest satisfaction is our highest priority, so I regret we couldn't deliver a more positive experience. Your feedback is welcome, and we appreciate your taking the time to share your review with us. Sincerely, Derek Boyd, GM

Dear Lori, Thank you for taking the time to share your review with us. It is encouraging to hear that your stay was enjoyable; our associates strive to provide a pleasant experience. Your kind comments are appreciated, and we look forward to a return visit. Best, Derek Boyd, GM

Dear Melanie, We appreciate you taking the time to let us know you enjoyed your visit. Thank you for your kind review. Best, Derek Boyd, GM

Dear Patrick, Thank you for sharing this superior rating of your experience, and we look forward to your return. Best, Derek Boyd, GM

Dear Jan, We welcome all compliments, but it is especially nice to hear you praise our staff. They truly breathe hospitality into every aspect of our hotel and make it a wonderful place to stay. Your review is appreciated, and we hope to see you again soon. Best, Derek Boyd, GM

Dear Kenneth, We apologize that your stay did not qualify for reward points and that our gym and accommodations did not meet our usual standards of excellence. We regret not meeting your expectations and providing the quality experience our brand is known for. We appreciate your decision to choose us as your accommodation provider and hope to have the opportunity to welcome you again in the future. Sincerely, Derek Boyd, GM

Dear Sherri, All-around cleanliness is a significant focus for the entire staff, so it is wonderful to hear that you noticed our efforts. Thank you for being our valued guest and sharing this feel-good review. We appreciate your support and look forward to hosting you again someday. Best, Derek Boyd, GM

Dear Bruce, While it wasn't without some flaws, I am glad to hear that your stay was pleasant. Thank you so much for taking the time to share these kind words with other potential travelers and us. We hope you will consider a return trip for a flawless experience next time. Best, Derek Boyd, GM

Dear Cherie, We are delighted that your stay was nothing short of exceptional. Until next time! Best, Derek Boyd, GM

Dear Lauren, Thank you for choosing our hotel. We apologize for falling short on meeting your expectations and we hope to have the opportunity to better serve you in the future. Sincerely, Derek Boyd, GM

Dear Sandy, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Derek Boyd, GM

Dear michael, We regret that we were not a good fit for your trip and that we let you down. Guest satisfaction is a top priority and we hope to have the opportunity to welcome you again for a more pleasurable experience. Sincerely, Derek Boyd, GM

Dear Jacob, We are deeply sorry for the inconvenience you experienced during your stay. Our apologies for not having a room ready for your arrival, as this falls below our usual standards. We are always striving to improve the quality of service we offer to our guests, and we hope that you will give us another opportunity to provide you with the exceptional stay you deserve. Thank you for taking the time to share your feedback with us, and once again, please accept our sincere apologies for any stress we may have caused. Sincerely, Derek Boyd, GM

Dear Christian, We deeply apologize for the inconvenience you experienced during your stay. We are sorry that we were unable to provide you with a room upon your arrival, which is not in line with our high standards. We hope that you will give us another chance to provide you with the exceptional stay that our guests have come to expect from us. Once again, we are truly sorry for any inconvenience caused and thank you for taking the time to share your feedback. Sincerely, Derek Boyd, GM

Dear Micheal, We always strive to be transparent about our parking fees, so we apologize for falling short in this regard. Furthermore, we extend our apologies for not meeting our high standards of service with the quality of your room. We appreciate your valuable feedback and hope to have the opportunity to host you again in the future, ensuring a more pleasant and satisfactory experience. Sincerely, Derek Boyd, GM

I'm glad to see we met your expectations.

Dear Samantha, We want to provide every guest with a pleasant stay, so we're sorry that we let you down on this visit. We appreciate your review and hope to have the opportunity to deliver a more positive experience on a return trip. Thank you for staying with us. Sincerely, Derek Boyd, GM

Dear Blaise, We sincerely regret your experience. I apologize that we did not have a room ready for your arrival. This is not up to our standards, and we are constantly working on improving the quality of service provided. I hope you will give us another opportunity to provide you with the exceptional stay our guests have come to expect. Again, my sincere apologies for any stress we caused, and thank you for taking the time to write. Sincerely, Derek Boyd, GM

Dear Jannette, Thank you for taking the time to provide feedback on your recent stay. I was truly saddened to read about your experience, and I would like to offer my sincere apologies for the subpar housekeeping and lack of attention to detail. I want to assure you that this is not the norm, and your feedback has been passed on to our upper management for further action. Thank you for sharing your review with us, and we hope to have the chance to provide you with a more enjoyable experience in the future. Sincerely, Derek Boyd, GM

Dear Susan, It is wonderful to hear that you enjoyed your omelet and the level of service we provide. Thank you for staying with us and leaving us feedback. Please visit us again soon! Best, Derek Boyd, GM

Dear Kari, Thank you for taking the time to review our hotel. We are delighted to hear that you enjoyed your stay with us. It was a pleasure to host you, and we hope to see you again soon. Best, Derek Boyd, GM