We booked a premium deluxe room. The room was pretty tidy. But the service was really poor. The service hotline wasn’t friendly nor helpful. For example, I asked for an ice bucket then she told me I had had it in my room. Really? Alwsys had ice ready in the room or I have the bucket but no ice?
It wasn’t the worst part. We had a cake delivered to the hotel when we were out. We even called the hotel to make sure they were clear about my name and which room we were staying. When we came back, they said they couldn’t send it to the room. It was ok. But my husband had to wait for more than half an hour to find out where the cake was. The concierge told us we need to go to a bar to pick it up. Then the bar told us they never received a cake and we need to go back to check with the concierge. I wondered why couldn’t they just use the phones to communicate. Imagine it was your birthday and you wait in the room for long while your husband got so annoyed running around to find where your cake is.
Katherine
於 2018 年 1 月住了 3 晚
6/10 一般般
Philip,Tennyson
商務旅客
2025 年 7 月 10 日
喜歡:整潔度和住宿環境和硬體
Disappointed in restaurant quality of food and choices available
Philip
於 2025 年 7 月住了 3 晚
10/10 有夠讚
Mauricio
商務旅客
2025 年 6 月 3 日
喜歡:整潔度、設施服務和住宿環境和硬體
Really good hotel
Mauricio
於 2025 年 5 月住了 5 晚
10/10 有夠讚
Soo Ping
商務旅客
2025 年 3 月 16 日
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Impressive
Impressed with the room and room size. View from the room was great as well.