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坎伯蘭凱富飯店的評分

3 out of 5
坎伯蘭凱富飯店
57-61 Cumberland St, Cessnock, NSW

評論

8.4

非常好

10 分，有夠讚；550 則評論中有 200 則" "
8 分，不錯哦；550 則評論中有 260 則" "
6 分，一般般；550 則評論中有 53 則" "
4 分，不太好；550 則評論中有 24 則" "
2 分，很糟糕；550 則評論中有 13 則" "

8.6/10

整潔度

8.6/10

員工素質

7.6/10

設施服務

7.8/10

住宿環境和硬體

7.4/10

環保程度

評論

10/10 有夠讚

Wing Yeung

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good price, nice swimming pool. Overall comfortable and leisure environment.
於 2020 年 3 月住了 1 晚
Jag 於 2020年3月26日回覆
Thank you for your feedback.

4/10 不太好

真實旅客

不喜歡：員工素質、住宿環境和硬體和客房舒適度
於 2018 年 12 月住了 1 晚

8/10 不錯哦

ryan chan

喜歡：整潔度、住宿環境和硬體和客房舒適度

10/10 有夠讚

真實旅客

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度

4/10 不太好

Susmita

團體旅遊, 親子旅遊
不喜歡：員工素質和設施服務
Conveniently located and nice exteriors. The room was quite spacious and generally clean, though the bed was very probably on the smallee side of queen. The room has a fridge, microwave, electric kettle. The hair dryer was dismantled from the wall and bit inconvenient to use but nothing major. The blankets didnt seem clean and found something dried in one of them. The turn off for was the ‘free wifi’. The access points do not cover the property and since we were given the corner room near the stairs we got pretty much no coverage. Raised it with the staff twice and pretty much got a nothing we can do attitude blaming nbn (but has nothing to do with nbn). The most surprising and very disappointing aspect was that the staff refused to change the AC remote. The screen could not be read, properly needed a battery change and was very difficult to change the mode or temp. Their response was that they have different brands of AC in rooms and they cannot do anything. I found these aspects quite unhelpful, particularly something as trivial as changing the batteries on the remote. Unlikely to be staying there again and wont recommend.
於 2024 年 4 月住了 2 晚
CMI 於 2024年4月30日回覆
Dear Guest,We apologies for the inconvenience caused to you regarding the WIFI, our whole motel was affected periodically due to NBN working on the network/lines in the street.Please don't make false accusations regarding our cleaning staff, our cleaners and staff work hard to provide all Guests a pleasant stay. Our blankets are freshly washed daily. We are working hard renovating and updating our facilities and yes some of our hair dryers are still needing replacing. We were unable to change the air con remote as the time of day you notified us the shops were shut and the universal one, we had on site was unable to connect to the brand of air con in your room. We have since rectified this matter and fixed it.

8/10 不錯哦

Angela

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Clean, simple motel in a good location. Property itself (hard and soft fixtures) is fairly outdated but think the price reflects this. It's a good value. We did stay on a Saturday night and it was a bit noisy with music from a venue nearby but thankfully wasn't loud enough to impact our sleep negatively. Bed comfy enough. Large room. Good hot water and shower pressure.
於 2024 年 4 月住了 1 晚
NIKITA 於 2024年4月14日回覆
Dear Guest,Thank you for your valuable feedback. Hope to see you again.Regards,CMI

10/10 有夠讚

Dinesh

喜歡：整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 2 晚
Bec 於 2024年4月3日回覆
Hi Dinesh, Thank you for taking the time to review. We are pleased you enjoyed your stay.Take Care,CMI

8/10 不錯哦

Denis

於 2024 年 3 月住了 1 晚
Bec 於 2024年4月10日回覆
Dear Denis,Thank-you for your review. We are pleased you enjoyed your stay with us and wishing you all the best.Take Care,CMI

8/10 不錯哦

Roslyn

喜歡：整潔度、員工素質和住宿環境和硬體
Room was clean bed comfortable shower good a well done for these things. However no staff in reception when I arrived still no staff when leaving. But no breakfast ! That is not good 4 out of10 for that
於 2024 年 3 月住了 2 晚
Bec 於 2024年3月13日回覆
Dear Roslyn,Thank you for your review. We will look into your concerns and fix it accordingly.Regards,CMI

8/10 不錯哦

yassin

於 2024 年 3 月住了 1 晚
Bec 於 2024年4月3日回覆
Hi Yassin,Thank you for your review. We appreciate your feedback and are pleased you enjoyed your stay.Take Care,CMI

4/10 不太好

John

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Central location was great. Room size was good. Room servicing wasn't great ans several maintenance issues, plus cockroaches in the room.
於 2024 年 2 月住了 7 晚
Bec 於 2024年2月23日回覆
Dear Guest, Thank you for your review. We would like to inform you that we have just renovated our rooms and fixed any maintenance issues. Our Motel recently was sprayed by a professional for any bugs.We will look further into this matter and fix accordingly.Regards,CMI

4/10 不太好

Stephanie

親子旅遊
不喜歡：整潔度、員工素質和住宿環境和硬體
Shower head had almost no water pressure, fittings were leaking and spraying water everywhere. No bedding provided for pull out sofa and when pulled out the sofa was extremely dirty/stained. Ceiling was bowing in shower area and it was clear that it had been painted multiple times to cover mould and cracked paint. Pool was dirty with large dead bugs & what looked to be faeces on the ground around it.
於 2024 年 2 月住了 1 晚
Manny 於 2024年2月18日回覆
Dear guest,Thanks for your feedback, we will look into this.RegardsCMI

6/10 一般般

真實旅客

商務旅客
於 2024 年 2 月住了 4 晚
Manny 於 2024年2月18日回覆
Dear guest,Thanks for your feedback. Hope to see you again.Regards, CMI

8/10 不錯哦

Karen

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Convenient, clean quiet
於 2024 年 2 月住了 1 晚
Bec 於 2024年2月13日回覆
Hi Karen,Thank you for your review, we appreciate the feedback. We are pleased you enjoyed your stay.Take Care,CMI

8/10 不錯哦

Suri

團體旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good accomodation, very close to the town centre and convenient.
於 2024 年 2 月住了 2 晚
Bec 於 2024年2月13日回覆
Hi Suri,Thank you for taking the time to review. We are pleased you enjoyed your stay with us and exploring the surrounding area.Take care,CMI

8/10 不錯哦

真實旅客

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 2 月住了 4 晚
Bec 於 2024年2月13日回覆
Dear Guest,Thank you for your review, we are pleased you enjoyed your stay with us.Take Care,CMI

10/10 有夠讚

Julie

喜歡：整潔度、員工素質和住宿環境和硬體
Highly recommend this motel x
於 2024 年 2 月住了 3 晚
Bec 於 2024年2月7日回覆
Hi Julie,Thank you for taking the time to review. We are pleased you enjoyed your stay.Take Care,CMI

8/10 不錯哦

Diane

家庭旅遊
喜歡：整潔度、員工素質和住宿環境和硬體
For a overnight stay it was good nice and clean.
於 2024 年 1 月住了 1 晚
Bec 於 2024年2月5日回覆
Dear Diane,Thank you for taking the time to review, we appreciate the feedback.Regards,CMI

8/10 不錯哦

Peter

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Quiet and very clean and great size rooms and bath rooms
於 2024 年 1 月住了 2 晚
Bec 於 2024年1月30日回覆
Dear Peter,Thank you for taking the time to review. We are pleased you enjoyed your stay with us.Take care,CMI

4/10 不太好

Liz

不喜歡：住宿環境和硬體
Very average, easy parking, air conditioning poor, fire alarms went off twice overnight.
於 2024 年 1 月住了 1 晚
CMI 於 2024年2月7日回覆
Dear Guest,We will look further into this issue and fix accordingly. Thank you for reviewing.Take Care,CMI

10/10 有夠讚

Tiffany

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
I enjoyed my stay the room was spacious
於 2024 年 1 月住了 2 晚
Bec 於 2024年1月24日回覆
Hi Tiffany,Thank you for your review, we are pleased you enjoyed your stay with us.Regards,CMI

10/10 有夠讚

Don

情侶出遊
喜歡：整潔度和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Bec 於 2024年1月24日回覆
Dear Don,Thanks for your review. We appreciate the feedback.Take Care,CMI

10/10 有夠讚

David

喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Very handy.
於 2024 年 1 月住了 1 晚
Bec 於 2024年1月11日回覆
Hi David,Thank you for your review.Regards,CMI

10/10 有夠讚

Svitlana

於 2024 年 1 月住了 1 晚
Bec 於 2024年1月11日回覆
Dear Guest,Thank you for taking the time to review our Team are pleased you enjoyed your stay with us and wish you all the best.Take Care,CMI

8/10 不錯哦

YAPAGE

於 2023 年 12 月住了 1 晚
Bec 於 2024年1月11日回覆
Hi Yapage,Thanks for taking the time to review we are pleased you enjoyed your time with us and hope too see you again soon.Regards,CMI

8/10 不錯哦

Melinda

喜歡：整潔度、員工素質和住宿環境和硬體
Was good
於 2023 年 12 月住了 1 晚
Bec 於 2024年1月11日回覆
Dear Melinda,Thank you for the review. We are happy you enjoyed your stay and wish you all the best.Take care,CMI

8/10 不錯哦

Angela

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 3 晚
Manny 於 2024年1月7日回覆
Dear guest,Thank you for your feedback. RegardsCMI

6/10 一般般

Fidelma

喜歡：整潔度
於 2023 年 12 月住了 1 晚
NIKITA 於 2024年1月1日回覆
Dear Guest,Thanks for your valuable feedback. Hope to see you again.Regards,CMI

8/10 不錯哦

Mohammed

於 2023 年 12 月住了 1 晚
Bec 於 2023年12月30日回覆
Dear Mohammed,Thank you for taking the time to review. We are happy you enjoyed your stay with us.Regards,CMI

10/10 有夠讚

Joan

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Bec 於 2023年12月29日回覆
Hi Joan, Thank you for taking time to review. We are happy to hear you enjoyed your stay with us.Take Care,CMI

10/10 有夠讚

Padmavathi

喜歡：整潔度、員工素質和住宿環境和硬體
.
於 2023 年 12 月住了 1 晚
Bec 於 2023年12月27日回覆
Hi Padmavathi,Thank you for taking the time to review. We are pleased you enjoyed your stay with us.Take Care,CMI

8/10 不錯哦

Probir

親子旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Reasonable and comfortable.
於 2023 年 12 月住了 3 晚
Bec 於 2023年12月27日回覆
Dear Probir,We are pleased you enjoyed your stay with us. Thank you for taking the time to review.Take Care,CMI

8/10 不錯哦

Rod

於 2023 年 12 月住了 1 晚
Manny 於 2023年12月24日回覆
Dear guest.Thank you for your feedback. RegardsCMI

8/10 不錯哦

Tony

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Manny 於 2023年12月24日回覆
Dear guest,Thank you for your feedback.RegardsCMI

10/10 有夠讚

Boda

於 2023 年 12 月住了 1 晚
Manny 於 2023年12月24日回覆
Dear guest,Thanks for your Feedback. RegardsCMI

10/10 有夠讚

Gail

家庭旅遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Rooms are well appointed and spacious. Great pool.
於 2023 年 12 月住了 1 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback. RegardsCMI

10/10 有夠讚

john

喜歡：整潔度、員工素質和住宿環境和硬體
Very comfortable.
於 2023 年 12 月住了 1 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback.RegardsCMI

8/10 不錯哦

Kim

親子旅遊
喜歡：整潔度和員工素質
Room was clean. Staff were friendly. Great price for a place to sleep for an overnight stay.
於 2023 年 12 月住了 1 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback. RegardsCMI

8/10 不錯哦

Dana

情侶出遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Good overnight stay, older property that is quite clean and comfortable. Good parking onsite, very handy location near shops and pubs for dining.
於 2023 年 12 月住了 1 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback.RegardsCMI

2/10 很糟糕

Martin

家庭旅遊
不喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Be very careful when booking this property if you plan on arriving for late check in. They forgot to leave our keys in the late check in safe and then tried lying about some bogus medical emergency story. We could not access our room or help and ended up sleeping in our car. The staff tried refusing to refund the money as well. The male staff member was rude and irate and would hang up when we would call to sort out our refund . Took an email threatening to report him to police for him to refund the money. Would avoid this place like the plague.
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback. RegardsCMI

8/10 不錯哦

Dianne

家庭旅遊
喜歡：員工素質和客房舒適度
於 2023 年 11 月住了 2 晚
CMI 於 2023年12月5日回覆
Thank you for your review, we are pleased you enjoyed your stay.

6/10 一般般

Richard

喜歡：整潔度和員工素質
不喜歡：住宿環境和硬體
Great location and reasonably priced. Could use some updating
於 2023 年 12 月住了 2 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback.RegardsCMI

8/10 不錯哦

Melissa

家庭旅遊
喜歡：員工素質和設施服務
Man at the desk was nice, however we were not aware that the restaurant was no longer operating, and had to get food elsewhere. Also, please don't give guests an option to have connecting rooms when they're not on offer in future.
於 2023 年 10 月住了 2 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback.RegardsCMI

8/10 不錯哦

Stephen

喜歡：設施服務
No fuss. Economical
於 2023 年 11 月住了 1 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback. RegardsCMI

6/10 一般般

Darren

喜歡：員工素質
Handy location in Cessnock. I went for Christmas Lights at Hunter Valley Gardens. Its easy short drive to them. Room was spacious. Nice hot shower. Need to step into a bath to use shower. Bit slippery in bath use the railing in shower.
於 2023 年 11 月住了 2 晚
Manny 於 2023年11月26日回覆
Dear guest,Thanks for your feedback. Hope to see you next time. RegardsCMI

10/10 有夠讚

barbara

團體旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 11 月住了 1 晚
Manny 於 2023年11月20日回覆
Dear guest,Thanks for your valuable feedback. See you next time. Regards CMI

8/10 不錯哦

Greg

喜歡：整潔度和員工素質
於 2023 年 11 月住了 1 晚
Manny 於 2023年11月26日回覆
Dear guest,Thanks for your feedback. Hope to see you again.RegardsCMI

10/10 有夠讚

Renee

喜歡：整潔度、員工素質和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Manny 於 2023年11月13日回覆
Dear guest, Thanks for your feedback. Hope to see you again.Regards CMI

8/10 不錯哦

Darryn

喜歡：整潔度和員工素質
Room was clean a bit outdated..fridge was off so water in it spilt everywhere so not a good start..value for money.
於 2023 年 11 月住了 2 晚
Manny 於 2023年11月13日回覆
Dear guest,Thanks for your feedback. Apologies for the inconvenience, we will notify this for future reference. Hope to see you again. RegardsCMI

8/10 不錯哦

Garry

於 2023 年 11 月住了 1 晚
Manny 於 2023年12月21日回覆
Dear guest,Thanks for your feedback. RegardsCMI