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Hotel Playa Cristal

3.0 star property
Hotel Playa Cristal offers a tropical retreat near beautiful beaches where guests can enjoy pool-side relaxation or find tranquility in the garden setting

Choose dates to view prices

Travelers staying at Hotel Playa Cristal can unwind in the peaceful garden or lounge by the outdoor pool on comfortable sun loungers. The property provides a business center and WiFi for staying connected, while the Tierra de Tucanes restaurant serves authentic Mexican cuisine.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pool
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Breakfast available
  • Business services
The current price is NT$2,074
NT$2,447 total
includes taxes & fees
May 21 - May 22
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Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM
Minimum check-in age: 18

Check-out

Check-out before 1 PM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets not allowed (service animals are welcome, and are exempt from fees)

Children and extra beds

Children are welcome
Rollaway/extra beds are available for MXN 200.0 per night

Property payment types

Important information

Optional extras

  • Fee for cooked-to-order breakfast: approximately MXN 98 for adults and MXN 98 for children
  • Rollaway bed fee: MXN 200.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash

We should mention

This property does not have elevators

Frequently asked questions

Does Hotel Playa Cristal have a pool?

Yes, this property has an outdoor pool.

How much does it cost to stay at Hotel Playa Cristal?

As of 2026/5/20, prices found for a 1-night stay for 2 adults at Hotel Playa Cristal on 2026/5/21 start from NT$2,074, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Hotel Playa Cristal pet-friendly?

No, only service animals are welcome at the property.

How much is parking?

This property doesn't offer parking.

What time is check-in at Hotel Playa Cristal?

Check-in start time: 3:00 PM; Check-in end time: 6:00 PM.

What time is check-out at Hotel Playa Cristal?

Check-out is at 1 PM.

Where is Hotel Playa Cristal located?

Situated in Catemaco, this hotel is within a 15-minute walk of Laguna Catemaco and Carmen Basilica. Los Tuxtlas Biosphere Reserve is 1.7 mi (2.8 km) away.

Can I cancel my reservation for free and receive a full refund?

Yes, this property offers free cancellation on select room rates, because flexibility matters! Please refer to the property cancellation policy on our site for more details about any exclusions or requirements.

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Reviews

Reviews

9.0

Wonderful

9.2

Cleanliness

8.8

Location

9.4

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 80 out of 135 reviews
Rating 8 - Good. 43 out of 135 reviews
Rating 6 - Okay. 5 out of 135 reviews
Rating 4 - Poor. 3 out of 135 reviews
Rating 2 - Terrible. 4 out of 135 reviews

Reviews

Verified

8/10 Good

Luis

Liked: Cleanliness, amenities
Exelente service with attention to details. Restaurant in place with lake view and delicious local food, also best place in town to enjoy a drink
Stayed 3 nights in Feb 2025
Verified

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice breakfast and good dinners. No hairdryer and not enough plugs. Nice garden to have a drink at end of day
Stayed 3 nights in May 2025
Verified

10/10 Excellent

Jerry

Liked: Cleanliness, amenities, property conditions & facilities
Staff on reception and in the restaurant were very helpful and friendly. They organised a tour for us which was very good value. The food in the restaurant, both breakfast and dinner, was delicious and good value.
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Florisol

Liked: Staff & service, amenities
Close to the lake
Stayed 1 night in Jun 2024
Verified

8/10 Good

Javier

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
all was good
Stayed 1 night in Mar 2024
Verified

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Parking
Stayed 1 night in Aug 2023
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buen ambiente, muy buena ubicacion los servicios bien. Felicidades por los servicios y la atencion Si regresara nuevamente, me quedaria en el mismo lugar. Gracias
Stayed 4 nights in Apr 2026
Verified

10/10 Excellent

Karla Elena

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel agradable, con buen mantenimiento, el personal muy amable, cómodo. Volvería sin lugar a dudas
Stayed 1 night in May 2026
Verified

10/10 Excellent

ALEJANDRO CENDREY

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel cuenta con habitaciones cómodas y limpias, personal amable y atento, la alberca muy bonita con un jardín donde vive un pavo real de nombre Benito ademas cuenta con un restaurante bar con comida deliciosa y muy acogedor, definitivamente lograron que mi estancia fuera amena y cómoda. El hotel es una grandiosa elección para su estadía
Stayed 2 nights in Mar 2026
Verified

8/10 Good

Diego

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy buenas las instalaciones
Stayed 1 night in Mar 2026
Verified

4/10 Poor

Jose

Disliked: Cleanliness, amenities, property conditions & facilities
Nop
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Cris

Liked: Cleanliness, amenities, property conditions & facilities
La habitación impecable, el personal muy amable, los alimentos deliciosos y el precio super accesible muy muy recomendable.
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities
El personal muy amable, el cuarto amplio, limpio y ordenado. Muy cerca del malecón y el restaurante del hotel tiene muy buena comida/cena
Stayed 1 night in Feb 2026
Verified

8/10 Good

Horacio

Liked: Cleanliness, staff & service
Disliked: Amenities
La habitación limpia , eso siempre es excelente . La regadera con abundante agua para darse un baño merecido
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Francisco

Liked: Cleanliness, amenities, property conditions & facilities
Ni e
Stayed 2 nights in Dec 2025
Verified

8/10 Good

gabriela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Habitación muy limpia y cómoda, muy agradable lugar y accesible
Stayed 2 nights in Oct 2025
Verified

8/10 Good

ABIGAIL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Buen servicio
Stayed 2 nights in Oct 2025
Verified

10/10 Excellent

ROSY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy agusto y centrico
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Javier

Liked: Cleanliness, amenities, property conditions & facilities
Excelente trato, muy comodo
Stayed 2 nights in Jun 2025
Verified

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, property conditions & facilities
Muy amables y atentos, a demás el restaurante está muy bonito
Stayed 1 night in Apr 2025
Verified

10/10 Excellent

Magdalena Munguia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy amables, todo bien buena comida
Stayed 2 nights in Apr 2025
Verified

8/10 Good

Glen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente ubicación, excelente restaurante y comida.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Faty

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy agradable el hotel y su restaurante todo muy rico
Stayed 2 nights in Feb 2025
Verified

10/10 Excellent

Galilea

Liked: Cleanliness, staff & service, property conditions & facilities
Buen servicio , lo recomiendo
Stayed 2 nights in Jan 2025
Verified

10/10 Excellent

Neftali

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Es tranquilo y en frente del malecon, muy accesible
Stayed 3 nights in Dec 2024