"I am submitting this formal complaint regarding my recent experience with Arajet due to excessive flight delays, misleading communication, poor customer service, and unreasonable additional charges during our travel from Santo Domingo to Miami (MIA).
Our flight was delayed for more than 6 hours with very little communication provided to passengers. The delay was not properly announced at the airport, and the airline website failed to clearly show the actual flight status, creating confusion and uncertainty for passengers and family members monitoring the flight.
Arajet emailed only some passengers stating the flight would depart at 8 PM; however, the plane actually left after 9 PM, and we finally arrived in Miami after 11 PM. During the delay, even airline staff appeared frustrated and unable to explain the real reason for the delay. Many passengers became upset and uncomfortable due to the lack of transparency and communication.
No food vouchers, accommodations, compensation, or meaningful assistance were offered despite the long delay.
Additionally, Arajet charged $95 per passenger for personal items for all 6 passengers in my reservation, resulting in hundreds of dollars in unexpected fees. These charges were not clearly disclosed during booking. I was informed these fees could have been paid online at a discounted rate; however, despite the long delay, I was never given the opportunity to do so.
I also informed the airline that one member of my family had recently un"
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