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Refugio Pullao

2.5 star property
Beach hotel with hot tub

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Photo gallery for Refugio Pullao

Lobby
Ecotours
Property entrance
Comfort Quadruple Room, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, blackout drapes, soundproofing
Terrace/patio

Popular amenities

  • Hot Tub
  • Kitchen
  • Housekeeping
  • Air conditioning
  • Parking included
  • Free WiFi

Room options

Available filters for rooms
Showing 3 of 3 rooms

Panoramic Cottage

Highlights

Deck/patio
Yard
Separate dining area
Separate sitting area
Soundproofed
Individually furnished
Individually decorated
Fireplace
  • 39 Ping (129 square meters)
  • Sleeps 6
  • 1 Queen Bed, 2 Large Twin Beds and 1 Twin Bunk Bed

View all photos for Comfort Quadruple Room, 1 Bedroom, Non Smoking

Comfort Quadruple Room, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, blackout drapes, soundproofing

Comfort Quadruple Room, 1 Bedroom, Non Smoking

Highlights

Yard
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 8 Ping (26 square meters)
  • Sleeps 4
  • 1 King Bed and 1 Twin Trundle Bed OR 2 Large Twin Beds and 1 Twin Trundle Bed

View all photos for Comfort Double or Twin Room, 1 Bedroom, Non Smoking

Comfort Double or Twin Room, 1 Bedroom, Non Smoking | 1 bedroom, premium bedding, blackout drapes, soundproofing

Comfort Double or Twin Room, 1 Bedroom, Non Smoking

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Yard
Soundproofed
Air conditioning
Heating
Free cribs/infant beds
Kitchen
Full-sized refrigerator/freezer
Dishwasher
  • 8 Ping (26 square meters)
  • Sea view
  • Sleeps 2
  • 1 King Bed OR 2 Large Twin Beds
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About the neighborhood

Map
Quilquico Bajo s/n, Castro, Los Lagos Region, 5700000

What's nearby

  • Tongoy Beach - 13 min drive - 7.4 km
  • Yutuy Beach - 18 min drive - 11.0 km
  • MAM Chiloé - 26 min drive - 18.4 km
  • Plaza de Armas - 26 min drive - 18.5 km
  • Lillo Handicraft and Market Fair - 27 min drive - 19.5 km

Restaurants

  • ‪Palafito Sabores de Mi Tierra - ‬23 min drive
  • ‪El Mercadito - ‬24 min drive
  • ‪Restaurant Travesía Chiloé - ‬25 min drive
  • ‪Rucalaf - ‬11 min drive
  • ‪Restaurant Palafito - ‬26 min drive

About this property

Refugio Pullao

Hotel in a rural location
You can look forward to a terrace, a coffee shop/cafe, and a garden at Refugio Pullao. For some rest and relaxation, visit the hot tub. In addition to a fireplace in the lobby, guests can connect to free in-room WiFi.
Other perks at this hotel include:
  • Free self parking
  • Bike rentals, a roundtrip airport shuttle (surcharge), and a water dispenser
  • Tour/ticket assistance, multilingual staff, and barbecue grills
Room features
All guestrooms at Refugio Pullao boast perks such as premium bedding and air conditioning, in addition to amenities like free WiFi and sound-insulated walls.
Other amenities include:
  • Hypo-allergenic bedding and free cribs/infant beds
  • Rainfall showers, free toiletries, and hair dryers
  • Private yards, wardrobes/closets, and kitchens

Languages

English, German, Spanish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free uncovered self parking on site

Food and drink

  • A coffee shop/cafe

Things to do

  • Bicycle rentals
  • Hot tub

Family friendly

  • In-room crib
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Water dispenser

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Outdoors

  • Barbecue grill
  • Garden
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 25 steps to reach entrance
  • Front entrance ramp
  • Grab bar in shower
  • Handrails in stairways
  • Hardwood flooring in room
  • No elevator
  • Well-lit path to entrance

More

  • Designated smoking areas
  • Fireplace in lobby

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Blender
  • Cleaning supplies
  • Cookware, dishware, and utensils
  • Dishwasher
  • Free bottled water
  • Full-sized refrigerator/freezer
  • Kitchen
  • Oven
  • Toaster oven

More

  • Air conditioning
  • Heating
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 9:00 PM
Early check-in subject to availability
Late check-in subject to availability
Late check-in fee: 20-percent of room rate for check-in between 9:00 PM and 1:30 AM
Minimum check-in age: 20

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
The front desk is open daily from 8:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation

Access methods

Front desk (limited hours)

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

We have included all charges provided to us by the property.

Optional extras

  • Airport shuttle fee: USD 30.00 per vehicle (one-way)
  • Late check-in fee: 20-percent of room rate for check-in between 9:00 PM and 1:30 AM

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

We should mention

This property does not have elevators
No pets and no service animals are allowed at this property

Property is also known as

Refugio Pullao Hotel Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel
Refugio Pullao Castro
Refugio Pullao Hotel Castro

Frequently asked questions

Is Refugio Pullao pet-friendly?

No, pets are not allowed at this property.

How much is parking at Refugio Pullao?

Self parking is free at this property.

What time is check-in at Refugio Pullao?

Check-in start time: 3 PM; Check-in end time: 9:00 PM. Late check-in is available from 9:00 PM– 1:30 AM for a fee of 20%.

What time is check-out at Refugio Pullao?

Check-out is at noon.

Does Refugio Pullao provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of USD 30.00 per vehicle applies.

Where is Refugio Pullao located?

Situated in Castro, this beach hotel is within 9 mi (15 km) of Tongoy Beach, Yutuy Beach, and Parque Alto Muro Aventura. Nuestra Senora de los Dolores Church and Palafitos de Castro are also within 12 mi (20 km).

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Refugio Pullao Reviews

Reviews

9.4

Exceptional

Rating 10 - Excellent. 10 out of 11 reviews
Rating 8 - Good. 0 out of 11 reviews
Rating 6 - Okay. 0 out of 11 reviews
Rating 4 - Poor. 0 out of 11 reviews
Rating 2 - Terrible. 1 out of 11 reviews

10/10

Cleanliness

9.4/10

Staff & service

8.0/10

Amenities

9.6/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely relaxing place

We had a wonderful time. The staff go out of their way to make sure everyone enjoys their stay.
Stayed 2 nights in Jan 2023

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Our stay at the Refugio was an absolute highlight of our trip. From the personal welcome, gorgeous view, peaceful location, delicious food, and incredible birdwatching, we loved every minute of our time. We did not want to leave! This is a very special place--every detail was amazing.

10/10 Excellent

Laura

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing property! Just very remote, not really in Castro. A little hard to find initially ( get good directions from staff) Expedia doesn’t have exact location . Staff wonderful. Food delicious. Wish we had spent more time

2/10 Terrible

cristian

Liked: Cleanliness
Disliked: Staff & service
buenas habitaciones , buen bath , el personal con muy poca experiencia.muy rígido trataron de imponer horarios de llagada cuando mi reserva estaba garantizada.en ninguna parte dice que tengo que llegar antes de alguna hora. insistieron mucho por teléfono y no advierten a clientes que todos los caminos eran en arreglo y demora mas la llegada. se muestran molestos y se hacen la víctima
Stayed 2 nights in Feb 2022

10/10 Excellent

Andres

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente lugar

Excelente lugar, comoda cabaña, rico desayuno, delicioso almuerzo
Stayed 1 night in Oct 2021

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great view and service!
Stayed 3 nights in Jan 2020

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury while still being outside the bubble

Amalia, Carlos and Julian have created a wonderful, off the beaten path refuge. You know it’s sited well. It’s on the same cove as Tiarra. See authentic Chiloé in person, not in a bubble.
Stayed 2 nights in Mar 2019

10/10 Excellent

Juan Pablo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location; although very remote -and thankfully the signage on the partial dirt road allowed us to get there easily during the day. It is very peaceful! The design of the 6 rooms unique. The property showcased the volcano and lake well. The staff was very pleasant!
Stayed 1 night in Feb 2019

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

10/10 Excellent

Victor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Todo excelente, quiza una critica constructiva seria que tengan una cafetera en la habitacion.
Stayed 1 night in Dec 2018