I paid in full two months prior to my stay for a one bedroom condo unit. I picked this property due to it being walking distance to the beach & all the restaurants and shops in Carlsbad village; the unit I paid for had a king bed with separate sleeping space in the living room for our two kids, a kitchen, and a balcony.
Imagine my surprise when I received a phone call from the resort's home office management *the day of our paid reservation check in* telling me we were being relocated to a property that's a ten minute drive away from the beach & Carlsbad village. No apology, reason, or offer of refund was given for the relocation. When I called the resort property itself, I was told they have no control over this when it happens & that it was because management had overbooked their condos. The local resort staff was very apologetic at least. The only option I had to stay on the property that I researched months ahead of time was to stay in a double queen standard hotel room instead. All the room features that I paid to have were non-existent: no king bed, no kitchen, no balcony, no separate sleeping space for my kids. I will be speaking with the home office re: refund options, and again this is not the fault of the local staff. I have never had this happen before with any type of hotel reservation & feel like Expedia needs to know that this is how this management company does business.