There should be more local food options and take advantage of the great resources in the community around the property instead of offering very basic foreign menu.
Mohammad
於 2024 年 2 月住了 3 晚
4/10 不太好
Victoriano
情侶出遊
2024年1月29日
不喜歡:員工素質、設施服務和住宿環境和硬體
I came to this Island to unwind in Balay Kogon but as soon as I arrived I became frustrated and dissappointed as to how they treat their costumer.
They lack communication and follow through, they misled the guest (moving to another property).
They need to improve their costumer service, they need to be proactive, the cleanliness is appaling, not much activity in the Island to do with, the restaurant doen’t have much choices. I expected more in this property Island but I didn’t get what is there to offer in their website. I am
So dissppointed especially the costumer service and their lack of communication before and during in the Island. There is a terrible in the toilet, same is through in their commin toilet. They need to address this issues for the guest to be able to enjoy their stay. They also need to know what to they mean about the word complimentary as I dont think they understand fully. I met the property manager and we discussed a lot of things but not the issues I had with the property. And they have to removed the Balay Kogon in all the booking websites as they used this as a trap for you to booked then it is not available. Shame we didn’t get what we booked for but definitely I will not come back at all. They need to improve in all aspect to be able to be competitive enough. I have never experience such a terrible service in a private island property until this moment. You have potentials develop the people who work in the property.
Victoriano
於 2024 年 1 月住了 4 晚
10/10 有夠讚
Norita
2024年1月27日
喜歡:整潔度、員工素質和住宿環境和硬體
Everyone does way and beyond to make our stay wonderful!!!
Norita
於 2024 年 1 月住了 1 晚
10/10 有夠讚
Cesar
2024年1月9日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We had a good time and we came back. The best resort and staff are amazing.
Cesar
於 2024 年 1 月住了 2 晚
8/10 不錯哦
CarolineUy,Iloilo City
團體旅遊
2019年3月6日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Balay Kogon is beautiful because the properties are detached and its charming because of its cogon roofs. The gardens are lush and well taken cared off. The staffs are very helpful and courteous.
CarolineUy
於 2019 年 2 月住了 2 晚
10/10 有夠讚
真實旅客
家庭旅遊
2019年1月24日
喜歡:整潔度、員工素質和住宿環境和硬體
Had a wonderful time in Balay Kogon. They have the friendliest staff.
真實旅客
於 2019 年 1 月住了 3 晚
10/10 有夠讚
Pablo,Vancouver
2018年12月27日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Location is amazing and resort is perfect getaway and be with nature. Staff is wonderful, patient, funny and brings that local Sicogon hospitality that is unmatched. The rooms are wonderful, clean, peaceful and has everything you need. We stayed here for a week when others only 2-3 days and was worth every day of the stay for peace and quiet. Isolation is not for everyone as some might not be cool with eating only in one place, no wifi, and just the ocean and mountain as your playground. But for those that really want to get away from it all, this is it!