Hilton Hotels Caribbean Islands hotels

"Ocean was not visible from my room, however I could see the pool. I was disappointed with the level of marketing that takes place and how you are tricked into buying vacation. No one explain originally that you will be targeted and literally take a day out of your vacation for marketing. This is a beautiful hotel but I would not want to go back because of their marketing strategies. Ni one goes on vacation for this. Management needs to address this practice. It is a big turn off for the resort."

"The facilities in the common areas (e.g., pools, lobby, restaurants, theater, etc.) were in very good condition; however, this is NOT the case for the guest rooms. The guest rooms lacked maintenance. (For example: the shower had only one door, so water splashed all over the floor outside the shower area when showering; the chrome on the bathroom faucets was worn.; one of the electrical outlet covers in the room was loose, and when I unplugged the cell phone chargers, the cover came off, leaving a hole in the wall; the shower gel and conditioner dispensers were loose, and one of them fell to the floor when I tried to use the gel; we asked the housekeeping staff to refill the dispenser because it was empty, but they never did; the air conditioning vent grille was loose all over; it looked like it was going to fall off at any moment; the door handle in one of the rooms was loose and fell off completely; we had to call to have it repaired; one of the curtains was partially torn at the top; the window in one of the rooms had shattered glass.... the mini-bar fridge sometimes dripped water..."

"Client services were very good "

"Great massage."

"love the pool and the beach. The restaurants are tasty. The rooms are cleaned daily. "

"Didn’t have hot water in the morning and sometimes late afternoon "

"Our room was overlooking the pickleball courts and while not the ocean it was still a nice view and a great room. The whole property was very clean and I was impressed with how clean the pools were. I loved that they give you a water bottle and have fill up stations throughout. Staff were beyond kind. "

"Nice"

"Overall, my stay was pleasant. The staff was attentive, and the customer service was top-tier. Even though there was sometimes a language barrier, the staff still did a great job communicating and making guests feel welcomed. There were a lot of food options to choose from, and the drinks were well balanced. The buffet food was okay, but I found the restaurants to be much better and would recommend making reservations there when possible. The resort has trolleys that drive around every 5–10 minutes, which is convenient. However, they can sometimes fill up quickly. I personally found it easier to walk to most places rather than wait for the trolley. One thing to expect is a delay during check-in. Because so many people arrive at once, the line can take around 30 minutes or more. The staff does move as quickly as they can, but it’s something to be prepared for. My only issue was the cleanliness of the room when I first arrived. However, when I reported it, housekeeping addressed the issue immediately, which I appreciated. I would also recommend bringing U.S. dollars, as they tend to have more value and are easier to use than pesos in many situations. Overall, I would rate my experience 8 out of 10. I would return to the resort area again, though I might try a different resort next time."