Is Mermaid Bay pet-friendly?

No, pets are not allowed at this property.

How much is parking at Mermaid Bay?

Self parking is free at this property.

What time is check-in at Mermaid Bay?

Check-in start time: 2 PM; Check-in end time: midnight. Late check-in is available during limited hours.

Where is Mermaid Bay located?

Located in Butetown, this apartment building is within 1 mi (2 km) of Cardiff Bay, Principality Stadium, and Cardiff Castle. Parc All Weather Play and Coal Exchange building are also within 15 minutes. Cardiff Bay Station is 10 minutes by foot and Cardiff Central Station is 14 minutes.

Mermaid Bay Reviews, Deals & Photos 2025

10/10 Excellent

Michael

2020/2/26

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location

Perfect location for a night out. Lovely size apartment. Very clean. Only negatives being a few missing lightbulbs and one sofa leather was tired and worn. Regardless of that would definitely book again.

Stayed 1 night in Feb 2020

2/10 Terrible

Richard J

2019/9/14

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

AVOID!!!!

shabby rundown place which we left after just one night , having paid for 5! No hot water , broken bed, no light in bathroom, mould in shower , incredibly stained white sofa ( covered up with a blanket) etc.. Brrrr.., don’t even want to think about it any more .., 👎👎👎👎

Stayed 5 nights in Sep 2019

2/10 Terrible

Verified traveler

2019/9/13

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

I thought the used condom under the bed was uniquely disgusting. As was the £25 cleaning fee charged on top of the price. The place is grubby and one has to walk through a bad neighborhood if you come from Central Station. Navis will take you down Bute street which has a number of shelters and homeless on the streets. Walking in I saw 2 drug deals go down in broad daylight and then a stabbing! yes a stabbing at the Christina steet projects shut down the entire area with police. Apparently that is a known drug dealing area. Lastly, and best of all, the room is located directly across from an elderly shelter. Fine but the staff come out every two hours for a smoke break all night and talk loudly. You cant open a window. And I was there during a heat wave. It all ended with deliveries at 6.30am on metal carts over cobblestones. It was the worst place I have EVER stayed in. I woudl avoid this grubby hole at all costs. Oh - and the beds are of dismal quality. Thin mattresses. It was so bad it was actually funny. It is clearly only good for a flop house for people in town for rugby who are too pissed to care.

Stayed 1 night in Jul 2019

2/10 Terrible

Syed H.

2019/8/14

Liked: Location

Disliked: Cleanliness, check-in, communication, listing accuracy

Never Again. Terrible Experience

Booked online and enquired if Lift?Elevator available. Did not know so wait for Property Manager to contact. On contact, found out that no lift available. Told him about my COPD, Breathing difficulties, Diabetes, and difficulty in climbing stairs. Assured that apartment will be on first floor with hardly 8 steps. Received text with info about entry to apartment, but said 2nd floor. Contacted again and received re-assurance text that it should read 1st floor, On arrival, contacted cleaner as found out that apartment was on 2nd floor, with more than 32 steps. Told SORRY, nothing else available. Parking Bay not marked so had to wait to find out. (Asked a resident there but he told me that these are private apartments and cannot be rented out???). Anyway, reached the top, after a few stops. Checked out the facilities. Found out the following, considering that this is CLAIMED/advertised as 4 star accommodation: 1. Although we had booked for 5 people, ONLY 3 forks and no serving dishes 2. 4 Pillows and 2 Duvets 3. Toilet flush tank not filling up. ( Complained a few times but not repaired till we left) 4. Shower holder broken so shower hanging down. ( Complained a few times but not repaired till we left) 5. The bedroom blinds were broken. Got them fixed but then kept falling down every time used. ( Complained a few times but not repaired till we left) 6. The Lounge blinds kept falling down. ( Complained a few times but not repaired till we left) 7. Large Flat screen TV shown online, but only found a small ALBA TV, without remote, so could be used. Complained. Received a remote After 3 days. 8. Was told that fans will be available but none found. Complained. Got fans after 4 days. 9. The cleaner lady arrived on Saturday expecting us to leave, but we had bookings till Sunday. When we arrived the first day, she did not know about our booking either. 10. No cleaning done by anybody all the week. We cleaned it ourselves and left the apartment absolutely clean. DESPITE THAT, WHEN WE RECEIVED OUR SECURITY DEPOSIT BACK, we still had to pay CLEANING CHARGE???????? NOW FOR THE SERVICE; (A JOKE) Complaints had to be made several times, both to the Property Manager and the Cleaner, by phone and text. Not once the phone was answered, and always had to leave a message, but unfortunately, with NO RESPONSE to either of the communication. Overall, extremely disappointed, and a very bad experience for all the money we paid. NEVER AGAIN.

Stayed 6 nights in Jul 2019

2/10 Terrible

Verified traveler

2019/8/3

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

Do not like at all..... There is no detail of the address. hard to find it....

Stayed 1 night in Jul 2019

8/10 Good

Fernando

2019/7/19

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great location, very close to both the bay and the city center

Stayed 2 nights in Jul 2019

2/10 Terrible

Verified traveler

2019/7/8

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities

These people are cheats, the price advertised on Expedia is clearly wrong. The owner will cut £25 from your deposit as a hidden “cleaning fee” which is not mentioned anywhere when making the booking. To me that’s unlawful competition as people are misled into thinking they are booking the cheapest apartment around. I’m greatly disappointed.

Stayed 2 nights in Jul 2019

4/10 Poor

Wendy

2019/7/4

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Mermaid Bay Apartment 7

Unable to get any information up to 24hrs before our stay. Asked to pay £200 deposit of which £25 was to be kept for cleaning. The place was stinking dirty. Disgusting!! Had to clean ourselves. Hole in wall of bathroom, bathroom amenities were filthy. Blind in main bedroom broken and didn’t fit. Took over a week to my deposit back. And to top it off I was told where to park by owner and was given a parking fine which the owner told me he would sort out but to date has not. Will be taking it further. Do not bother. Not worth the money, total con. The pictures show it all.

Stayed 1 night in Jun 2019

4/10 Poor

Steve

2019/6/22

Disliked: Cleanliness

Misleading advertisement

I booked apartment and arrived with no access to start with or email. I then had to chase up and then submit a deposit of £200 which I was not aware off. I did this expecting to receive this back as stated in 24 hrs. I'm now being told I had a cleaning charge of 25 quid which is poor as most places of rent it's included. I arrived late used the shower went to bed and left. No utensils used at all. I also had to chase up the refund...what kind of system hace we got here that the customer has to do all the chasing to deposit and refund.when arriving g in property the bathroom had been used and toilet not flushed which us awful considering I now see you're charging me a cleaning charge. Very poor professionalism and needs to he included in initial charge and set up better. I will not use again, and also as previous customer had said the room was co.pletly different to one on the pics

Stayed 1 night in Jun 2019

2/10 Terrible

Daniel

2019/6/16

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not the same flat as the one advertised

Completely false advertisement, not an up market flat at all. Food and spit up the wall, no WiFi, tv didn’t work, two broken double beds (not the king advertised) and a broken sofa, the kitchen equipment has never been cleaned properly we ended up eating out every night. Adam completely lies and blamed it on a previous tenant. I promised to rebook just to get my deposit back, avoid at all costs.

Stayed 4 nights in Jun 2019

4/10 Poor

Will

2019/6/10

Liked: Staff & service

Disliked: Cleanliness

Good location, bad appartment

Stayed 1 night in Jun 2019

2/10 Terrible

Verified traveler

2019/6/2

Liked: Amenities

Disliked: Cleanliness, staff & service, property conditions & facilities

Stayed 6 nights in May 2019

6/10 Okay

Verified traveler

2019/5/1

Disliked: Cleanliness, property conditions & facilities

Room For Improvement

Local Area - hostel nearby - industrial estate nearby + 10 minute walk to city centre + 15 minute walk to Cardiff Bay + police station nearby + shop nearby + cash point nearby Condition - loose unit in lounge - broken slat on lounge blind - tatty corner sofa in lounge - loose smoke detector in kitchen - some blinds missing rods - some lightbulbs missing in rooms + new two seater sofa in lounge + everything else in good condition Comfort + comfortable beds + comfortable two seater sofa Cleanliness - unclean ensuite shower cubicle - unclean bedroom mirrors - cup rings on dining table - cup rings on bedside table - damp wooden chopping board + everything else looked clean Service - no face to face contact - all contact done over phone - calls sometimes not answered - no pass for private car park - told to contact cleaner ourselves - had to pay a cleaning fee + free parking on main road nearby + responded to texts/missed calls + deposit returned promptly Overall - strange smell in boiler cupboard - old fashioned hot water system - unclear heating system + reasonably priced apartment

Stayed 2 nights in Apr 2019

2/10 Terrible

Rizwanullah

2019/4/19

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very people and hidden charges

This people are not professional and ripped off customer too much hidden charges Don’t book these apartments in any occasion I have very bad experience They charge me for nothing even I didn’t go to these apartment

Stayed 1 night in Apr 2019

2/10 Terrible

Keri

2019/3/19

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid avoid avoid

Okay so firstly this is not a hotel or corporate apartment but what appears to be someone’s flat that they let out. There were two TVs in the lounge on the wall, one of which did not work. The leather sofa was old and clearly past it! The worst thing though was to do with parking - it was meant to be free !! But only if the owner had left permit ! He didn’t and lied about it. We had to drive round the barrier too as code didn’t work. Now have £65 fine and had to park off site second night.

Stayed 2 nights in Feb 2019

2/10 Terrible

Ryan

2019/3/15

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Scam don't pay deposit

Took a deposit and never refunded and now I can't get hold of them

Stayed 1 night in Feb 2019

2/10 Terrible

Matthew

2019/3/2

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Dirty

Dirty apartment with loose wiring,extra costs

Stayed 2 nights in Feb 2019

6/10 Okay

Verified traveler

2019/2/24

Disliked: Cleanliness, property conditions & facilities, room comfort

Stayed 1 night in Feb 2019

8/10 Good

Verified traveler

2019/2/17

Liked: Cleanliness, amenities

Disliked: Staff & service

The layout of the apartment Communication with apartment owner

Stayed 1 night in Feb 2019

10/10 Excellent

Daehwi

2019/2/7

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 1 night in Feb 2019

10/10 Excellent

Verified traveler

2018/10/27

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The location of the property was extremely handy as it was close to Cardiff Bay and also the city centre. Both less than a mile away. The owner was very helpful and was quick to respond to my texts. The apartment was also easily accessible and secure. Would use it again. Thanks.

Stayed 2 nights in Oct 2018

8/10 Good

Helen

2018/10/13

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Apartment

Booked this apartment as an alternative to a 3 night business stay in a hotel. It’s a lovely big flat with lots of space. Well appointed with tv, WiFi facilities. Two bathrooms, one with a bath. Kitchen & lounge area a little worn but really comfortable. Overall cleanliness is good. Comfy stay & excellent value for money!

Stayed 3 nights in Oct 2018

6/10 Okay

Rabiena

2018/8/31

Good location, great customer service

Stayed 1 night in Aug 2018

2/10 Terrible

Ellen

2018/8/25

Discusting dont bother

Apartment was pretty big but hadnt been cleaned, cutlery, plates etc were dirty, things were broken, ie drawer inside freezer, Microwave, pots and pans were also dirty, dishwasher was minging it stunk and the filter had not been cleaned out, main bathroom toilet was dirty and towel heater hanging off the wall, there were no blinds in the living room, windows were dirty, Onsuite bathroom shower unit had black mould at the bottom and shower holder was broken, not much bedding, matress looked like a mattress topper and was really uncomfy and drawers in bedrooms were dirty, broken curtain poles etc were found in the wardrobes, basically it was descusting and the still took £25 deposit out of my £200 deposit that i had to give for the key and damages. Angry is an understatement, Stevie Wonder could have done a better job

Stayed 3 nights in Aug 2018

10/10 Excellent

CONSTANTIN, West Sussex, Crawley

2018/8/15

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very nice spacious flat

When all the hotel rooms were occupied during the peak of August, I found this perfect apartment for my family, two adults + two children, at a very good price, a very clean place, located in a residential area, with a free parking, a lot of tranquility, perfect for rest after a busy schedule to visit the wonderful Wales. Highly recommended !

Stayed 3 nights in Aug 2018

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