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加的夫康鉑飯店的評分

3 out of 5
加的夫康鉑飯店
Caxton Place, Pentwyn, Cardiff, Wales

評論

6.8
10 分，有夠讚；406 則評論中有 60 則" "
8 分，不錯哦；406 則評論中有 137 則" "
6 分，一般般；406 則評論中有 117 則" "
4 分，不太好；406 則評論中有 55 則" "
2 分，很糟糕；406 則評論中有 37 則" "

7.4/10

整潔度

7.4/10

員工素質

6.0/10

設施服務

6.4/10

住宿環境和硬體

6.6/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡：整潔度
也不錯,雖然地点遠不太方便,但以這價錢也十分不錯.

6/10 一般般

Georgina

商務旅客
喜歡：整潔度和客房舒適度
不喜歡：員工素質和住宿環境和硬體
Needs updating decor and not have tea and coffee in paper cups
於 2022 年 4 月住了 1 晚
The Reception Team 於 2022年6月17日回覆
Dear Georgina, Thank you for your review, our hotel integrate social and environmental concerns in our business operations. So by providing recycling paper cup avoid us to use chemical and water and helping to have a positive influence on the world.

6/10 一般般

Debra

於 2022 年 5 月住了 1 晚
The Reception Team 於 2022年6月17日回覆
Dear Debra, Thank you for your note.

10/10 有夠讚

Tanya

家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 4 月住了 1 晚
The Reception Team 於 2022年6月17日回覆
Dear Tanya, Thank you for your 10/10. :)

8/10 不錯哦

Lauren

商務旅客
喜歡：整潔度和客房舒適度
於 2022 年 4 月住了 4 晚
The Reception Team 於 2022年4月25日回覆
Thank you for your great review

10/10 有夠讚

Oscar

於 2022 年 3 月住了 1 晚
The Reception Team 於 2022年4月25日回覆
Dear Oscar, Thank you for your great review

8/10 不錯哦

Nick

喜歡：員工素質
不喜歡：住宿環境和硬體
Overall the stay was OK, value for money based on a one night stay. The staff were friendly and helpful. The building itself is tired and in need of updating but based on our experience we would return.
於 2022 年 4 月住了 1 晚
The Reception Team 於 2022年4月25日回覆
Dear Nick Thank you for your review regarding your recent stay with us.

10/10 有夠讚

Ashleigh

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Amazing
Absolutely amazing place to stay staff that went above an beyond super comfortable bed and amazing view
於 2022 年 3 月住了 2 晚
The Reception Team 於 2022年4月6日回覆
Dear Ashleigh, Thank you for your amazing review regarding your recent stay with us.

6/10 一般般

Richard

喜歡：員工素質
不喜歡：住宿環境和硬體
於 2022 年 3 月住了 4 晚
The Reception Team 於 2022年3月31日回覆
Dear Richard, Thank you for your review

4/10 不太好

David

不喜歡：整潔度和住宿環境和硬體
property exterior shabby, very tired looking, could do with a good lick of paint and repairs to woodwork handrails and fencing. Water pressure in shower was pathetic. Paintwork around doors and frames needed cleaning.
於 2022 年 3 月住了 1 晚
The Reception Team 於 2022年3月31日回覆
Dear David, Thank you for your review

6/10 一般般

Matthew

商務旅客
喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Fair
Did the job but the whole place is looking tired and needs doing up a bit.
於 2022 年 3 月住了 1 晚
The Reception Team 於 2022年3月23日回覆
Dear Matthew, Thank you for your review regarding your recent stay with us.

2/10 很糟糕

Claire

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
terrble
there was no light bulbs, no kettles provided and rooms dirty... made a complaint for a refund however the hotel have denied any of this so no refund is provided
於 2022 年 3 月住了 1 晚
The Reception Team 於 2022年3月23日回覆
Dear Claire, Our system show your rooms was cancelled and no charges was made by us for this booking. If you paid on third party we suggest to enter in contact with them.

8/10 不錯哦

David

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 2 晚
The Reception Team 於 2022年3月23日回覆
Dear David Thank you for your recent review regarding your stay with us

10/10 有夠讚

Ionut

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 3 月住了 2 晚
The Reception Team 於 2022年3月23日回覆
Dear Ionut, Thank you to share your positive review regarding your recent stay with us.

4/10 不太好

Elaine

家庭旅遊
不喜歡：整潔度和住宿環境和硬體
In terrible need of updating. Bed was comfy though
於 2022 年 2 月住了 2 晚
The Reception Team 於 2022年3月23日回覆
Dear Elaine, Thank you for your review

6/10 一般般

Zaneeta

家庭旅遊
喜歡：員工素質
You get what you pay for - the room was basic which was expected given the price we paid. Bathroom was unclean with cobwebs in the ceiling corners. Car parking outside the room door was very convienient. However location of hotel to Cardiff City Centre is approx. 20mins. Room had one heater (no central heating) which was basic, considering we went during a storm! Overall, within expectations.
於 2022 年 2 月住了 1 晚
The Reception Team 於 2022年3月23日回覆
Dear Zaneeta, Thank you for your review

8/10 不錯哦

Jamael

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 2 月住了 1 晚
The Reception Team 於 2022年3月23日回覆
Dear Jamael, Thank you for your great review

10/10 有夠讚

Lorraine

商務旅客
喜歡：員工素質、設施服務和住宿環境和硬體
It was very convenient on the edge of the city it had a cafe was close M4 junction. Not far to walk from carpark to room Wifi excellent. Comfortable relaxed stay. First choice if working in Cardiff again.
於 2022 年 2 月住了 1 晚
The Reception Team 於 2022年3月23日回覆
Dear Lorraine, Thank you for your great review regarding your comfortable stay with us

10/10 有夠讚

D

團體旅遊, 家庭旅遊
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Loved it here
The bed was so comfy, very clean in all areas, the bathrooms was spotless and the bath and shower was amazing, looks all new and works perfectly well. There is an electric heater on the wall but extra blankets and pillows are in the wardrobe next to a decent hair dryer.. the breakfast was very very good, plenty on offer, well worth the price. Loved it here and will return again xx
於 2022 年 2 月住了 2 晚
The Reception Team 於 2022年3月23日回覆
Dear D, Thank you for your great review regarding your stay with us

8/10 不錯哦

Steve

團體旅遊
喜歡：員工素質
Only stay the one night the staff were friendly and helpful and allowed us to check in early as we were attending a rugby match. The room was clean but it was tired and could do with refurbishment shower was weak.
於 2022 年 2 月住了 1 晚
The Reception Team 於 2022年3月23日回覆
Dear Steve, Thank you for your review

2/10 很糟糕

Rico

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2022 年 1 月住了 1 晚
The Reception Team 於 2022年2月10日回覆
Dear Rico, Thank you for taking time to share your review.

2/10 很糟糕

真實旅客

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Stay way
Worst hotel..they will switchoff the heaters after you check in ..if yu ask them they will simply say technical problem we cont do anything now..all you eed to do is suffer whole night in the cold. Waste of money.. no service nothing..they are liers too
於 2022 年 1 月住了 1 晚
The Reception Team 於 2022年1月7日回覆
Dear Guest, We are sorry to read you have a problem with your bedroom heater. All our electric heaters are individually controlled by thermostat, unfortunately people thinking by putting to the heater to the full blast will made the room hotter but all heaters has a safety measure control and will be switch off automatically to cool down on some occasion. On request we have some spare heaters available at the reception but also at your disposition in your room a blanket.

6/10 一般般

Liam

於 2021 年 12 月住了 2 晚
The Reception Team 於 2022年1月3日回覆
Dear Liam, Thank you to share your recent experience with us.

2/10 很糟糕

Sionna

團體旅遊
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 12 月住了 1 晚
The Reception Team 於 2022年1月3日回覆
Dear Sionna, Thank you for taking time to share your review.

10/10 有夠讚

Paul

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Couple of nights in Cardiff
Booked this hotel for a trip to a car club Christmas dinner nearby, friendly, clean all that you need on a budget.
於 2021 年 12 月住了 2 晚
The Reception Team 於 2022年1月3日回覆
Thank you for your great review.

10/10 有夠讚

Miss

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Bathroom
The only thing wrong was the plug didnt fit in the hand basin it was too big
於 2021 年 12 月住了 1 晚
The Reception Team 於 2021年12月8日回覆
Thank you for your review

10/10 有夠讚

Jonathan

商務旅客
喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 11 月住了 1 晚
The Reception Team 於 2021年12月8日回覆
Thank you for your great review

6/10 一般般

John

喜歡：員工素質
於 2021 年 10 月住了 4 晚

6/10 一般般

Lorna

家庭旅遊
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Where do start !!!!!!This hotel is VERY tired and can do with some serious TLC . Had The look and feel of a youth hostel .The member of staff that greeted us was very pleasant . The staff member asked us if we would like breakfast we declined.The car park was challenging and it kept you on your toes with your hill starts ..... The outside of the hotel didn't give us a fluffy feeling . It was at the end off industrial small industrial estate . Our room was very basic . We had an accessible room ,the bed the shower didn't look inviting so we decided to wait until we arrived at our destination. We didn't expect much as we only paid £37 for our 1 night stay . It was somewhere to rest our head while we broke our journey to our holiday and see in a convenient place to see our son and his family. Our son and daughter in law said"we wondered who would stay at a place like that ....
於 2021 年 10 月住了 1 晚
The Reception Team 於 2021年12月8日回覆
Dear Guest, Thank you for your review, just to remember we clearly mentioned that our car park is on the slope and we are only a 2 stars economical hotel.

8/10 不錯哦

Adrian

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 9 月住了 7 晚
The Reception Team 於 2021年12月8日回覆
Thank you for your good score

8/10 不錯哦

russell

商務旅客
喜歡：整潔度和員工素質
Under pressure
The water pressure was so very low it took forever to run a bath!! After being on a 16 storey roof all day a hot bath was really called for, but took ages to fill
於 2021 年 8 月住了 2 晚
The Reception Team 於 2021年12月8日回覆
Thank you for your review

4/10 不太好

NIGEL

不喜歡：員工素質、住宿環境和硬體和客房舒適度
DO NOT GO THERE
ARROGRANT FRENCH OWNER . I ARRIVED AT 13,50 AND ASKED IF MY ROOM WAS READY ,HE REPLIED 'CHECK IN IS FROM 14.00.' I ASKED HIM AGAIN ABOUT MY ROOM AND ALL HE KEPT SAYING WAS CHECK IN FROM 2PM.THE NOISE FROM THE OTHER ROOMS WAS INTOLRABLE. SMOKING WAS ALOUD OUTSIDE THE ROOMS BUT ALL THE STALE SMOKE CAME IN BECAUSE ASHTRAY JUST OUTSIDE DOOR. WASTE BINS WERE CONTINUALY OVERFLOWING. THERE WAS NO SAFTEY HAND RAIL TO HELP GETTING OUT THE SHOWER WHICH WAS OVER THE TINY BATH.AN ACCIDENT JUST WAITING TO HAPPEN.!!NO ROOM CENTRE LIGHT.JUST 2 SMALL LIGHTS NEAR BED. THE MATTERESS WAS WORN OUT.SPRINGS PROTRUDING , IN FACT HAD CAME AWAY WITH BRUISES BOTH ON MY LEGS AND BODY .IT WAS ADVERTISED WITH A RESTUARANT BUT NO MEALS AVAILABLE. WAS TOLD THERE IS A PUB JUST UP THE HILL.
於 2021 年 9 月住了 4 晚
The Reception Team 於 2021年12月8日回覆
Dear Guest, Thank you for your review, Firstly sorry regarding your issues during your stay, we may remember you due to the Covid situation in Wales our hotel chain and the local authorities have implemented some rules for your and our staff safety. Like check in from 2pm by example, we also offer limited services with our F&B department but we are able to offer alternative.

6/10 一般般

Natasha

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Basic hotel needs a lick of paint or something but dtaff was lovely. Room is a standard room oaky beds
於 2021 年 8 月住了 3 晚
The Reception Team 於 2021年12月8日回覆
Thank you for your review

4/10 不太好

rosemary

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
This hotel is not up to the French standard of Campaniles! The blocks were rundown, rust showing,needs a serious overhaul. The window handle came off in my hand, the room smelled, the toilet cistern had a problem filling up. In fact the hotel should have paid us to stay there. Unfortunately we had already paid up front something we’ll have to think about it the future ! Plus they still advertise evening meals which isn’t true
於 2021 年 7 月住了 4 晚
The Reception Team 於 2021年12月8日回覆
Dear Guest, Thank you for your review and sorry to read we are not meet your expectations. We have share your remarks with the relevant team. Unfortunately due to the covid situation in Wales we have to suspend or limit certain of our services.

10/10 有夠讚

Mrs D R

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Good value hotel.
This hotel is very good value for money. We were made welcome at the reception and there were plenty of spaces for parking. As the hotel is away from the road, it was very quiet at night. It is also not too far from the Brecon Beacons.
於 2021 年 7 月住了 3 晚
The Reception Team 於 2021年12月8日回覆
~Thank you for your great review

10/10 有夠讚

Ellie

喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2021 年 7 月住了 1 晚
The Reception Team 於 2021年12月8日回覆
Thank you for your great score

6/10 一般般

S

喜歡：整潔度、員工素質和客房舒適度
不喜歡：住宿環境和硬體
Tucked away behind Lidl and an small industrial estate on a steep slope. Clearly a very old building and in need of an update but effort to ensure it was clean was clear. For the price, it had all the essentials -but you wouldn't want to have to spend time in the room - ideal as a place to crash overnight. Clean comfy bed, clean towels and adequate shower and bathroom. Negative was that the TV didn't work - signal from satellite was mostly scrambled) Positives were excellent free wifi, very quiet (in the pandemic), friendly helpful staff and terrific freshly cooked English breakfast.
於 2021 年 7 月住了 2 晚

2/10 很糟糕

Sean

商務旅客
不喜歡：員工素質、住宿環境和硬體和客房舒適度
Worst hotel
Worst hotel ive stopped at and i travel for work not enough water pressure for a shower and if you want to wait hours for bath to fill
於 2021 年 7 月住了 1 晚
The Reception Team 於 2021年12月8日回覆
Dear Guest, Thank you for your review it's happen sometime the pressure is low due to a high demand of water but also our shower head have the facilities to adjust the pressure of the water on different position just by turn in the grey part.

2/10 很糟糕

Elizabeth

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
AWFUL ACCOMADATION
would not recommend this hotel to anyone.The rooms were disgusting states tea/coffee facilities but were none. paid for breakfast(full £12) to be told they were not doing food and was offered a box of cereal.If anyone has watched Heidi Hi with the little chalets these were 10 times worse would NEVER GO THERE AGAIN
於 2021 年 7 月住了 2 晚
The Reception Team 於 2021年12月8日回覆
Dear guests, Sorry to read you were not statify with our services. We invite all guests to informed us during their stay of any issues with their room cleaning, our team work under an extrem pressure but we are more than happy to correct the issues during your stay and not after. Due to the Covid situation we have to alter some of our services but a sign is display to inform you some are available at the reception like our courtesy tray. You booked a continental buffet only which offer you not only a cereals but yoghurt, pastry, bread, fruit salad and unlimited selection of hot drinks and juices, you could update for an English breakfast in extra.

8/10 不錯哦

Jeremy

商務旅客
喜歡：員工素質和客房舒適度
Lovely Breakfast, hotel needs an upgarade.
I can see it was once a lovely hotel but it is a little dated now in my view and needs an upgrade. It was in an ideal location for me, the staff were polite and the breakfast was lovely. The shower in the morning was a bit of a trickle not so much a power shower more like a light sprinkle. There are balconies and people were smoking and I had my window open due to it being hot so cigarette smoke in my room and plus when you leave your room you are walking past smokers anyway it was fine.
於 2021 年 6 月住了 1 晚
Cardiff Campanile Hotel Team 於 2021年7月4日回覆
Dear Jeremy, Thank you for taking your time to leave us feedback on your stay, we apologise about issues of smokers around and next to your room, next time we can allocate a more suitable room for you. Just drop us a message after your booking and we are always happy to meet our guest's needs. See you again soon Sincerely Cardiff Campanile Hotel team

8/10 不錯哦

Keith

商務旅客
喜歡：整潔度、員工素質和客房舒適度
Just made it on time!
I booked through trivago on the day as my delivery pattern had changed. Was unaware of the 11 pm cut off for check in so had to reroute to check in on time. Maybe this should be more prominent in the booking process and not hidden in the t&c.
於 2021 年 6 月住了 1 晚
The Reception Team 於 2021年12月8日回覆
Dear Guest, Thank you for your review and remark but unfortunately we haven't the control of certain website and some important information can just go in the T&C which it's important to read both!

4/10 不太好

真實旅客

寵物同遊, 家庭旅遊
不喜歡：設施服務和住宿環境和硬體
Room smelled, no hand towel. Only one pillow and not real cups for tea in room. Will not b staying here again! Over priced dump.
於 2020 年 8 月住了 1 晚
management 於 2020年8月24日回覆
We're sorry that you were not happy with your stay and that you will not BE staying here again, Regards

10/10 有夠讚

olivia，london

寵物同遊
喜歡：整潔度、員工素質、設施服務和住宿環境和硬體
Excellent for pets. Staff was helpful nd friendly. Our room ws clean and parking was good.
於 2020 年 8 月住了 1 晚
management 於 2020年8月24日回覆
Dear Olivia, We are very happy to see that you found our staff friendly and our rooms to be clean, we can't wait to welcome you again soon, Best regards, Management

2/10 很糟糕

Daniel

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2020 年 7 月住了 3 晚
management 於 2020年8月24日回覆
Thank you for the review.

4/10 不太好

真實旅客

商務旅客
不喜歡：整潔度、員工素質和住宿環境和硬體
於 2020 年 2 月住了 1 晚
Hotel Campanile Cardiff 於 2020年2月22日回覆
Dear Guest, Thank you for taking the time to share your feedback. Sincerely,

2/10 很糟糕

John

商務旅客
不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
DSS Guests staying here
The hotel is being used to house either DSS people and/or refugees. That’s fine, but the management shouldn’t let rooms to hotel guests as well. The atmosphere was intimidating with large numbers of people crowding the reception/bar area. Many were on the balcony’s outside the room talking loudly and smoking late in to the night. Poor visit. I won’t be returning.
於 2020 年 1 月住了 1 晚

6/10 一般般

Andrew，Liverpool

情侶出遊, 商務旅客
喜歡：整潔度和員工素質
Nothing special about the hotel. Rooms where clean but basic. It done us for 2 nights.
於 2020 年 1 月住了 2 晚
The Reception Team 於 2020年1月24日回覆
Dear Andrew, Thank you for your review.

4/10 不太好

真實旅客

寵物同遊
喜歡：整潔度和員工素質
不喜歡：設施服務和住宿環境和硬體
The staff were friendlly, kind and helpful. Not impressed with the courtesy of top management.
於 2019 年 12 月住了 2 晚
The Reception Team 於 2019年12月23日回覆
Dear Guest, Thank you for taking the time to leave you review.

2/10 很糟糕

Ausman

不喜歡：整潔度、員工素質、住宿環境和硬體和客房舒適度
Worst stay in a hotel
Could not sleep all my body started to itch had to sleep somewhere else.and the guy at counter was very rude his reply when i told him was only if it was true.
於 2019 年 12 月住了 1 晚
The Reception team 於 2019年12月23日回覆
Dear Guest, Thank you for taking time to leave your review, you mentioned to our team you have been bites by bed bugs! Our team member ask you where have you been bite and if you can show us some bites evidence? You refuse to show us and then our team member replied to you, it will be hard to believe you.

6/10 一般般

Mark

商務旅客
喜歡：員工素質
不喜歡：整潔度和住宿環境和硬體
Needs a good clean/refurbishment/updating
The hotel is very much in need of a revamp, carpets in rooms are dirty beyond what vacuuming can do, they need cleaning or changing. The bathroom, tiles are going to fall off the wall soon, the tikes are actually loose and the grout has cracked and is yellow. Sealant around bath has black mold. The room is exposed to the nearby room noise and I woke at around 4am each morning. Due to the noise. I had window closed and shutter on outside down tight. Breakfast was good, but evening meals were mixed. i had an excellent pie, but a creamy mushroom starter was nothing like menu photos or indeed the same meal I have had in another campanile hotel. Staff were very helpful. I wouldn't stay again though.
於 2019 年 11 月住了 3 晚
The Reception Team 於 2019年12月17日回覆
Dear Guest, Thank you for taking the time to leave your review regarding your recent stay with us.