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Hôtel Le Donjon - Coeur de la Cité Médiévale

4.0 star property

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Located close to Aude Gate and School Museum, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. In addition to a business center, guests can connect to free in-room WiFi.

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Room options

Available filters for rooms
Showing 6 of 6 rooms

View all photos for Classic Room

Classic Room | Minibar, in-room safe, individually decorated, desk

Classic Room

9.4 out of 10
Exceptional
(13 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Private bathroom
Hair dryer
Minibar
Electric kettle
  • 161 sq ft
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Double Room

Minibar, in-room safe, individually decorated, desk

Superior Double Room

8.8 out of 10
Excellent
(21 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • 1 bedroom
  • Sleeps 3
  • 1 Double Bed

View all photos for Superior Twin Room

Minibar, in-room safe, individually decorated, desk

Superior Twin Room

9.0 out of 10
Wonderful
(9 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • 1 bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Triple Room

Minibar, in-room safe, individually decorated, desk

Superior Triple Room

9.4 out of 10
Exceptional
(21 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • 1 bedroom
  • Sleeps 3
  • 3 Twin Beds OR 1 Double Bed and 1 Twin Bed

View all photos for Family Room

Family Room | Minibar, in-room safe, individually decorated, desk

Family Room

9.2 out of 10
Wonderful
(7 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
Free cribs/infant beds
TV
Separate bedroom
Private bathroom
Hair dryer
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

View all photos for Junior Suite

Minibar, in-room safe, individually decorated, desk

Junior Suite

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Soundproofed
Individually decorated
Air conditioning
TV
Separate bedroom
Private bathroom
Hair dryer
Minibar
  • 1 bedroom
  • Sleeps 4
  • 1 Double Bed, 1 Twin Bed and 1 Twin Trundle Bed
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About the neighborhood

Located in Carcassonne, Hôtel Le Donjon - Coeur de la Cité Médiévale is in the city center. School Museum and Theatre Jean Deschamps are cultural highlights, and some of the area's notable landmarks include Narbonnaise Gate and Château Comtal. Aude Gate is another place to visit that comes recommended. Take an opportunity to explore the area for outdoor excitement like ecotours. Visit our Carcassonne travel guide
Map
2 Rue du Comte Roger, Carcassonne, Aude, 11000

What's nearby

  • This is one of the entryways to the medieval city at Carcassonne. When I visited, it had this art installation - those circles are physically there!
    Historic Fortified City of Carcassonne
    1 min walk - 0.0 km
  • Aude Gate
    2 min walk - 0.2 km
  • Narbonnaise Gate
    2 min walk - 0.2 km
  • Theatre Jean Deschamps
    3 min walk - 0.3 km
  • Château Comtal
    3 min walk - 0.3 km

Getting around

  • Carcassonne Station
    6 min drive
  • Carcassonne (CCF-Pays Cathare)
    17 min drive

Restaurants

  • La Taverne du Chateau
    1 min walk
  • Comte Roger
    1 min walk
  • Bar Restaurant le Sénéchal
    1 min walk
  • Le Trouvère
    1 min walk
  • La Girouette
    1 min walk

About this property

Hôtel Le Donjon - Coeur de la Cité Médiévale

Upscale hotel near Château Comtal
Located close to Aude Gate and School Museum, Hôtel Le Donjon - Coeur de la Cité Médiévale provides a garden, dry cleaning/laundry services, and a bar. Be sure to enjoy a meal at Brasserie Le Donjon, the on-site brasserie. Free in-room WiFi and a business center are available to all guests.
Other perks include:
  • Buffet breakfast (surcharge), valet parking (surcharge), and an electric car charging station
  • A TV in the lobby, multilingual staff, and 1 meeting room
  • Luggage storage, a banquet hall, and free newspapers
  • Guest reviews say great things about the helpful staff and location
Room features
All guestrooms are individually decorated, and offer comforts such as laptop-compatible safes and air conditioning, as well as perks like free WiFi and sound-insulated walls.
Other conveniences in all rooms include:
  • Bathrooms with tubs or showers and hair dryers
  • Electric kettles, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Electric car charging station on site
  • Secured, uncovered valet parking on site (EUR 24 per night; includes in/out privileges)
  • Limited onsite valet parking

Food and drink

  • Daily buffet breakfast available 7:00 AM to 10:30 AM for a fee: EUR 18 for adults and EUR 9 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Brasserie Le Donjon

Things to do

  • TV in common areas

Family friendly

  • Laundry facilities
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden

Accessibility

  • No elevator

More

  • 2 buildings
  • 3 floors
  • Banquet hall
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 23-inch TV

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Individual decor
  • Iron/ironing board on request
  • Laptop-compatible safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 4:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:30 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of EUR 15 per pet, per night
Service animals are welcome, and are exempt from fees

Children and extra beds

Children are welcome
2 children, up to the age of 12 years, can stay for free if using existing beds when occupying the parent or guardian's room
Rollaway/extra beds are not available
Cribs (infant beds) are not available

Property payment types

Important information

Fees

You'll be asked to pay the following charges at the property. Fees may include applicable taxes:

  • A tax is imposed by the city: EUR 3.08 per person, per night. This tax does not apply to children under 18 years of age.

We have included all charges provided to us by the property.

Optional extras

  • Fee for buffet breakfast: approximately EUR 18 for adults and EUR 9 for children
  • Uncovered valet parking fee: EUR 24 per night (in/out privileges)
  • Pet fee: EUR 15 per pet, per night
  • Service animals are exempt from fees

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Property Registration Number FR39326379401

We should mention

This property does not have elevators
Cash transactions at this property cannot exceed EUR 1000, due to national regulations; for further details, please contact the property using information in the booking confirmation

National rating

This property has received its official star rating from the French Tourism Development Agency, ATOUT France.

Property is also known as

Best Western Donjon
Best Western Donjon Carcassonne
Best Western Donjon Hotel
Best Western Donjon Hotel Carcassonne
Best Western Carcassonne
Best Western Hotel Carcassonne
Carcassonne Best Western
Best Western Donjon Remparts Hotel Carcassonne
Best Western Donjon Remparts Hotel
Best Western Donjon Remparts Carcassonne
Best Western Donjon Remparts
Best Western Le Donjon Les Remparts

Frequently asked questions

Is Hôtel Le Donjon - Coeur de la Cité Médiévale pet-friendly?

Yes, pets are allowed at this property. There's a fee of EUR 15 per pet, per night. Service animals are exempt from fees.

How much is parking?

Valet parking is available for EUR 24 per night. Limited spots are available.

What time is check-in at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-in start time: 4:00 PM; Check-in end time: anytime.

What time is check-out at Hôtel Le Donjon - Coeur de la Cité Médiévale?

Check-out is at 11:30 AM.

Where is Hôtel Le Donjon - Coeur de la Cité Médiévale located?

Located in City of Carcassonne, this hotel is steps from Aude Gate, School Museum, and Narbonnaise Gate. Theatre Jean Deschamps and Château Comtal are just steps away. Carcassonne Station is 25 minutes by foot.

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Reviews

Hôtel Le Donjon - Coeur de la Cité Médiévale Reviews

9.0

Wonderful

9.2

Cleanliness

9.6

Location

9.2

Staff & service

8.8

Property conditions & facilities
Rating 10 - Excellent. 642 out of 1006 reviews
Rating 8 - Good. 256 out of 1006 reviews
Rating 6 - Okay. 70 out of 1006 reviews
Rating 4 - Poor. 26 out of 1006 reviews
Rating 2 - Terrible. 12 out of 1006 reviews

Reviews

10/10 Excellent

Hans Joerg

Liked: Cleanliness, staff & service, property conditions & facilities
Great location.
Stayed 3 nights in Jan 2026

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location
Stayed 2 nights in Oct 2025

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excelent Hotel.. the staff is very nice and helpful. Great options for food around the hotel
Stayed 2 nights in Oct 2025

8/10 Good

Edward

Liked: Cleanliness, property conditions & facilities
Charming place. Staff were very helpful. This is located in the fort and you need a shuttle car to get in. Stairs are dark and room is small but clean. We also bought breakfast before our exploration. Breakfast was adequate but very fresh and tasty. Carcasonne is a must visit place for us. Rooms are good for sleep but don’t expect much amenities due to its age.
Stayed 1 night in Jan 2026

10/10 Excellent

Hugh

Liked: Cleanliness, staff & service, property conditions & facilities
Great location!
Stayed 2 nights in Aug 2025

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A beautiful location in the fortress walls! I loved staying at this hotel, staff friendly and breakfast was delicious!
Stayed 3 nights in Sep 2025

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the inside the walls stay here. Views from the windows were so picturesque!
Stayed 2 nights in Sep 2025

8/10 Good

Peter

Liked: Cleanliness, staff & service, amenities
Really comfortable room in the heart of the old city
Stayed 1 night in Sep 2025

10/10 Excellent

Bonnie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very helpful and friendly staff. Room was clean, comfortable and spacious. Wonderful shower.
Stayed 2 nights in Sep 2025

10/10 Excellent

Carol

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely property and wonderful, helpful staff. Very clean, very charming property, excellent breakfast. (I might suggest bringing earplugs in case there's a concert nearby.)
Stayed 2 nights in Sep 2025

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice stay. Good service
Stayed 1 night in Sep 2025

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The location is amazing. I would recommend asking the property if an all night concert is planned as we ran into this and it was loud. The place is amazing !!
Stayed 2 nights in Sep 2025

10/10 Excellent

Will

Liked: Cleanliness, staff & service, property conditions & facilities
The staff are all very welcoming & efficient which creates a lovely environment within the hotel. The hotel is in a great position within the medieval city. I would have no hesitation in recommending it.
Stayed 3 nights in Oct 2025

10/10 Excellent

Alexandra

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is absolutely perfectly located right in the heart of the mediaeval town. It is charming and friendly and clean. The parking is on the outside of the city walls but the hotel was great for sending a shuttle to look after the suitcases. I would highly recommend this hotel!
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Liked: Cleanliness, amenities
Amazing location
Stayed 2 nights in Jul 2025

10/10 Excellent

Erika

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A lovely hotel in the heart of medieval Carcassonne with lots of cafes, restaurants and beautiful shops all on the doorstep. Staff on reception, at breakfast and cleaning were all great and attentive. Our suite room was spacious, with a great coffee machine and toiletries. The garden was a nice quiet space to sit and enjoy some sunshine.
Stayed 4 nights in Oct 2025

10/10 Excellent

Judith

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel right in the heart of the medieval city. Nothing too much trouble for the kind and friendly staff. Beautifully clean and maintained.
Stayed 3 nights in Oct 2025

10/10 Excellent

Helen

Liked: Cleanliness
To wake up with a window view of the lampreys glowing gold in the sunrise is a memory I will treasure
Stayed 3 nights in Oct 2025

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing place to stay inside the walls of the site. Very helpful staff. Great breakfast.
Stayed 1 night in Jul 2025

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely stay, great location for the city.
Stayed 1 night in Sep 2024

10/10 Excellent

Danielle

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good for families. Quiet, clean, comfortable in the heart of the medieval city
Stayed 1 night in Jul 2025

10/10 Excellent

Collette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staying in the Medieval city was a treat. The hotel picked us up and brought us to the hotel I rooms comfortable and clean. The front desk staff friendly and helpful. Totally worth every penny!
Stayed 1 night in Sep 2025

6/10 Okay

Udi

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Helpful staff. Clean and comfortable. Couldn’t be more convenient to the walled city interior. Be warned, however, that the garden doors to
Stayed 1 night in Oct 2025

10/10 Excellent

Emilie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Perfect location and confortable

Very happy with this very well located hotel
Stayed 3 nights in Mar 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Superb location within the walled Cite, excellent options for breakfast, helpful staff and ride service from hotel's private parking lot to hotel. Quality establishment, and we'd stay here again.
Stayed 1 night in May 2025