季節性室外游泳池,開放時間為 8:00 至 20:00,提供泳池遮陽傘和日光浴躺椅

西堤卡爾卡松美憬閣飯店的評分

5 out of 5
西堤卡爾卡松美憬閣飯店
Place Auguste Pierre Pont, Carcassonne, Aude

評論

9.4

好極了

10 分,有夠讚;672 則評論中有 512 則" "
8 分,不錯哦;672 則評論中有 109 則" "
6 分,一般般;672 則評論中有 31 則" "
4 分,不太好;672 則評論中有 15 則" "
2 分,很糟糕;672 則評論中有 5 則" "

9.6/10

整潔度

9.4/10

員工素質

9.2/10

設施服務

9.2/10

住宿環境和硬體

9.0/10

環保程度

評論

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
历史遗迹中心的古典豪华酒店
酒店无可挑剔,坐落于卡尔卡松古城中心,古典豪华。由于卡尔卡松是一个占据制高点的军事要塞,所以要爬一会儿山才能到达酒店,不过,酒店提供上下山的专车接送服务,只需提前邮件或电话预约,即可享受。可惜的是,我们是在到达酒店后才得知有这项服务,如果酒店能提前告知该服务,那样我们会轻松很多。

10/10 有夠讚

SHIH JE,Taiwan

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
住很好
飯店很漂亮,夜景很美

8/10 不錯哦

Alex,BeiJing

喜歡:整潔度和客房舒適度
卡尔卡松最核心区
我与朋友一行订了五间房,其中,有4间房是等级比较高的房间,但是店方给我们提供的房间差别还蛮大的,我们理解古堡酒店的不相同,但是,在我与前厅接待人员交涉的时候,她们表达了各种不耐烦,这一点,让我在入住酒店时带来的总总期待和惊喜都消磨至尽,总体来说,这是一间好酒店,因为它所处位置的唯一性

10/10 有夠讚

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Perfect
Fantastic for all aspect.

10/10 有夠讚

William

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Beautiful hotel, ideally placed for enjoying the historic walled city. Food was fabulous, the swimming pool an oasis of joy on a warm day Staff could not have been nicer.
於 2024 年 5 月住了 2 晚
Sam Richez Director 於 2024年5月18日回覆
Dear Wiliam Davidson,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezDirector.

10/10 有夠讚

Erin

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very unique place! Loved it.
於 2024 年 5 月住了 1 晚
Sam Richez Director 於 2024年5月12日回覆
Dear guest,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.

10/10 有夠讚

NORA GUADALUPE

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Todo excelente, un lugar fantástico, personal muy amable. Las amenidades en el tocador son de alta gama, lo recomiendo totalmente.
於 2024 年 4 月住了 1 晚
Sam Richez Director 於 2024年5月12日回覆
Estimada Nora Guadalupe,Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Sam Richez, Director.

10/10 有夠讚

ana,miami

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Nothing bad to say about the property
於 2024 年 4 月住了 1 晚
Sam Richez Director 於 2024年5月12日回覆
Dear Guest,Thank you for taking the time to rate your stay at the Hôtel de la Cité - MGallery.We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Sam Richez,Director.

10/10 有夠讚

kyung

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I got a upgraded room and it's a suite. The room was really wonderful.
於 2024 年 4 月住了 1 晚
Sam Richez Director 於 2024年5月12日回覆
Dear Guest,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,Sam Richez, Director.

6/10 一般般

Roderick

情侶出遊
喜歡:整潔度、設施服務和住宿環境和硬體
Visited with my wife for three nights. Really wanted to like this hotel as it is in a magical location and itself is very beautiful and classy. But the experience fell short of expectations. Wifi was a nightmare because it never connected. Only way to connect was through the TV via a QR Code or website but it never worked. My complaints to the front desk basically fell on deaf ears with the refrain that “the technician” would handle. Seemed to be a hotel-wide problem. Mentioned it again at checkout but no offer of credit or even an apology. Also, had room service that gave me a 30 Euro bland steak and fries that was not properly cooked or rotten as it made me violently ill the entire night. Hotel staff also was not friendly and generally cold in disposition. For $400 per night this was not worth it.
於 2024 年 4 月住了 3 晚

10/10 有夠讚

Francisco

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
El hotel es un clásico. Soy visitante frecuente desde 1993. Tiene un problema: le falta staff entre el bar y el restaurante, y eso que es un estrella de Michelin. Ves a los camareros abrumados y sin poder atender correctamente. Yo seguiré visitándoles, soy cliente fiel, por ello espero que atiendan este detalle.
於 2024 年 2 月住了 1 晚
Sam Richez Director 於 2024年2月19日回覆
Estimado Francisco Espinosa,Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.

10/10 有夠讚

Kevin

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Excellent hotel in medieval Carcassonne
The hotel itself is in an amazing old building, and the room was very nice - with a shower, a separate full-size shower, a separate WC, and a dual sink. The only disappointment was the bed, which we did not find particularly comfortable. Otherwise, everything was excellent. The medieval city of Carcassonne is tiny - you can walk from one end of it to another in 5 minutes, but this hotel is away from the noise of the low-end restaurants . . . and it contains its own amazing restaurant, Le Barbacane. We recommend trying that restaurant. We visited the city in February, for Valentines. It turns out that quite a few shows and restaurants are closed because it is the low season. That means that there are fewer people, but it is a trade-off to consider.
於 2024 年 2 月住了 3 晚
Sam Richez Director 於 2024年2月16日回覆
Dear guest ,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 有夠讚

Carlos

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Magnifique
於 2024 年 2 月住了 2 晚
Sam Richez Directeur 於 2024年2月16日回覆
Cher Monsieur, Nous vous remercions pour votre avis suite à votre séjour à Hôtel de la Cité Carcassonne - MGallery.Dans l’attente de vous accueillir de nouveau, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs. Sam Richez Directeur

10/10 有夠讚

Andres

於 2024 年 2 月住了 2 晚
Sam Richez Director 於 2024年3月30日回覆
Dear guest,Thank you for taking the time to evaluate your stay at the Hôtel de la Cité,SincerelySam RichezDirector.

10/10 有夠讚

Aja

喜歡:整潔度、員工素質和住宿環境和硬體
於 2023 年 12 月住了 8 晚
Sam Richez Director 於 2024年2月16日回覆
Dear Mrs Love,Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Sincerely,Sam RichezDirector

10/10 有夠讚

Lucas

團體旅遊
喜歡:住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 2 晚
Sam Richez Director 於 2024年2月16日回覆
Dear guest, Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Sam Richez Director

10/10 有夠讚

Bruno

於 2024 年 1 月住了 1 晚
Sam Richez Director 於 2024年2月16日回覆
Dear Bruno Ragazzo, Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Reciba un cordial saludo.Sam Richez Director

10/10 有夠讚

Carlos Marcelo

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 12 月住了 1 晚
Sam Richez Director 於 2024年2月16日回覆
Estimado Carlos Marcelo, Gracias por su opinión sobre su estancia en el Hôtel de la Cité Carcassonne - MGallery. Esperando que su próxima visita sea tan agradable como la previa.Sam Richez Director

8/10 不錯哦

JAIME FABIAN

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Es un hotel bonito, cómodo, buena atencion del personal.
於 2023 年 12 月住了 2 晚
Sam Richez Director 於 2024年2月16日回覆
Estimado Jaime Fabian, Le agradecemos enormemente sus comentarios en relación a su estancia en Hôtel de la Cité Carcassonne - MGallery. Es siempre un placer recibir comentarios positivos.Haremos extensivos sus agradables observaciones a nuestro equipo. Estoy seguro que estos comentarios servirán de estímulo a todo nuestro equipo ya que continuamente se esfuerza en mejorar la calidad de nuestros servicios.Agradeciéndole una vez mas que haya compartido su experiencia con nosotros y esperando que su próxima visita sea tan agradable como la previa.Reciba un cordial saludo.Sam Richez Director

10/10 有夠讚

Maria Luisa

於 2023 年 12 月住了 1 晚

10/10 有夠讚

Silvia

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2023 年 12 月住了 2 晚

6/10 一般般

Gabriel

喜歡:整潔度和客房舒適度
Disappointing
No, you can t be a spa hotel but not have spa facilities available. After a day of driving we had high hopes and we spent good money, only to be told that the spa is fully booked, we stayed one night and we called in the morning to book the spa (weird a spa hotel needs to have spa bookings) but there was no good will towards us, which one does not expect from a 5 star hotel. Other positive aspects were shadowed by this.
於 2023 年 10 月住了 1 晚

10/10 有夠讚

Vadym

於 2023 年 11 月住了 1 晚

10/10 有夠讚

Krystal

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2023 年 11 月住了 1 晚
Sam Richez Director 於 2024年2月16日回覆
Dear guest,Thank you for your opinion regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. We hope your next visit will be as pleasant as the previous one.Kind regards Sam Richez Director

10/10 有夠讚

WILLIAM

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It is and amazing place full of history and elegance
於 2023 年 11 月住了 1 晚

10/10 有夠讚

Carlos,New York

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Espectacular
於 2023 年 10 月住了 2 晚
Sam Richez Director 於 2023年11月6日回覆
Estimado senor SerranoGracias por su comentario tras su estancia en nuestro hotel.Es un gran placer para nosotros recibir sus elogios. Nos aseguraremos de compartir su comentario con todo nuestro equipo. Su satisfacción es la mejor recompensa para nuestro personal que trabaja día tras día para ofrecerle un servicio impecable.Estaremos encantados de recibirle de nuevo. Reciba el testimonio de nuestra más alta consideración.

10/10 有夠讚

Michael

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The location of the hotel inside the city walls was amazing. The staff, restaurant and amenities were excellent. This a wonderful place to stay and the hotel top quality in all aspects.
於 2023 年 11 月住了 1 晚
Sam Richez Director 於 2023年11月19日回覆
Dear Sir Dias,Thank you for your kind comment.We are delighted to see that you enjoyed our etablishment and had a wonderful moment in our restaurant.We hope to have the pleasure to welcome you again in the near future !Regards,

10/10 有夠讚

Andrew

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was a truly wonderful stay. Our room was wonderful with a a terrace which looked at the castle turrets. The staff was extremely welcoming and gracious. The restaurant was completely booked, but the concierge make reservations for us at another restaurant. I would highly recommend this hotel for a truly memorable stay.
於 2023 年 10 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister and Madam Sobey,Thank you for your comment following your stay.It is with great pleasure that we receive your compliments. We are delighted that you enjoyed your room and our staff. We will share your comments with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again so you can try our restaurant. Regards,

10/10 有夠讚

Paul

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Perfectly located with a magnificent staff
於 2023 年 10 月住了 3 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister,We are very pleased that you enjoyed your stay with us. We will share your comment with our entire team. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We hope to have the pleasure to welcome you again.Regards,

8/10 不錯哦

Timothy,Mill Creek

喜歡:整潔度和住宿環境和硬體
於 2023 年 10 月住了 4 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister,Thank you for your comment following your stay at Hôtel de la Cité Carcassonne - MGallery.Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Sir, the assurances of our highest esteem.

8/10 不錯哦

真實旅客

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Unforgettable!
Really one of a kind place that was a great experience and i would recommend. Small annoyances such as a difficult to use shower, an undercooked entree (with no offer to replace or cook further), and an overpriced breakfast preclude a perfect rating.
於 2023 年 10 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam, Dear Mister,We very much appreciate your comment regarding your stay in our etablishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.We are sorry that your experience did not meet your expectations regarding our breakfast, the restaurant and the shower, please allow me to express my sincerest apologies.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 有夠讚

Alexandre

於 2023 年 10 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Rezek,Thank you for your comment following your stay.We are very pleased that you enjoyed your stay in Carcassonne. Your satisfaction is the best reward for our staff who work day after day to offer you an impeccable service.We look forward to welcoming you again. Please accept, Sir, the assurances of our highest esteem.

8/10 不錯哦

lynne

於 2023 年 10 月住了 1 晚
Sam Richez Director 於 2023年11月19日回覆
Dear Madame Bolton,Thank you for your positive feedback following your stay.We are delighted that you enjoyed your time among us and hope to have the pleasure to welcome you again.Regards,

10/10 有夠讚

David

於 2023 年 10 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Bullington,We are delighted that you had a wonderfull time in our hotel. Thank you for your comment following your stay.We hope to have the pleasure to welcome you again.Regards,

10/10 有夠讚

James

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Great lovely fab
Fabulous in an amazing location. We travelled light and walked from airport - first 30 mins wasn’t great but last half an hour along river and into Cité was amazing.
於 2023 年 10 月住了 2 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister,Thank you for taking the time to share your feedback. Next time do not hesitate to contact us to organise a taxi.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Angela

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A beautiful hotel set within the castle walls. Great rooms, service and food. The only point to note would be as its a very old building some of the showers are not great for tall people, however well worth the stay. A really special spot.
於 2023 年 10 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam,Thank you for taking the time to share your feedback. Please rest assured that we are taking the appropriate measures to address the problem regarding the shower and prevent future occurrence.We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

Eduardo

喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Ok
於 2023 年 9 月住了 2 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

6/10 一般般

david

不喜歡:住宿環境和硬體
The rooms are old and the first room we were given had a view of a passageway outside and was tiny We asked for another room and we’re given one over the street this hotel is not good value for money The staff were pleasant and professional
於 2023 年 9 月住了 2 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

tony

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Carcassone
What an amazing place! The staff is incredible and very helpful. Very cool to stay behind the fortress wall. Then we scheduled the most amazing massage by Nanita. Highly recommend it.
於 2023 年 9 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Miller,We very much appreciate your comment regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team especially Nenita. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Sincerely,

10/10 有夠讚

Rosalind

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Outstanding in all areas. Rooms were clean, beautifully appointed with air con. The area around the hotel is the old city of Carcassonne with its ancient origins, perfect to stroll around and learn some history. Highly recommend this hotel.
於 2023 年 9 月住了 2 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam,We are delighted to see that you enjoyed your stay.Thank you for taking the time to tell us about your experience.We hope your next visit will be as pleasant as the previous one !Regards,

10/10 有夠讚

Sarah,Toronto

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Such a unique property and location. You have to park outside the castle walls in the designated hotel parking and then you can walk 5 mins or get a lift up to the hotel. The staff were all friendly and helpful. The room was spacious, but the steps could use a bit of repairs. I was worried it would be noisy since we were on the ground level by reception and the outdoor bar, but we didn’t hear a thing.
於 2023 年 9 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Monique

情侶出遊
喜歡:整潔度、員工素質和住宿環境和硬體
Loved the atmosphere in the restaurant. The service and cuisine was exceptional!
於 2023 年 9 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam Chalke,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Sincerely,

10/10 有夠讚

John

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Lovely Hôtel inside the city walls with a great view
於 2023 年 8 月住了 8 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Pope,Thank you for taking the time to share your feedback and sharing your pictures.We hope to welcome you back to our hotel very soon and that your next visit will be as pleasant as the previous one !Sincerely,

8/10 不錯哦

Ashley

喜歡:整潔度、設施服務和住宿環境和硬體
This hotel was a fabulous stay, my only hesitation to not give 5 stars is that when I checked in I put my personal items int the safe, locked it and left to go explore. When I came back a staff member had been in my room to prep for bed (turn the covers and add a chocolate)…but the safe was open! Nothing seemed to be missing but it left a pit in my stomachs. When I brought it up to the front desk, they said our staff is trustworthy and didn’t see why I was alarmed. This was not what I expected, I felt rattled, especially because I am traveling alone from the us and had my passport and other important documents in there. Other than this it was a wonderful stay and really enjoyed the amazing dinner I had at the on site restaurant that evening. The restaurant staff were wonderful and treated me amazing even the ouch I speak almost no French:)
於 2023 年 9 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam Keithley,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. I am sorry for the inconveniente you had in your room; please allow me to express my sincerest apologies.Rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We are delighted that you enjoyed your stay and I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

10/10 有夠讚

Raymond

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It's in the heart of a medieval castle. Staff was super friendly and receptive!
於 2023 年 9 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Paul,We very much appreciate your comment regarding your stay. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to have the pleasure to welcome you again.Sincerely,

8/10 不錯哦

Gillian

情侶出遊
喜歡:整潔度
Had wonderful room with large terrace and great views. Electrics and plumbing need updating. Electical sockets at ground level which meant crawling around to get at socket behind table. No information about room service displayed so had to ask at reception to arrange breakfast in our room on our last day.
於 2023 年 9 月住了 4 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Nicol,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

8/10 不錯哦

真實旅客

喜歡:員工素質和客房舒適度
Fantastic location and good pool.
Fantastic location in the old city, good swimming pool. Helpful staff. Quite hard to get to as no cars allowed in city, hotel is a maze and quite hard to navigate, room had not been properly cleaned (previous guest’s clothes were in drawers). Decor etc is getting a bit tired.
於 2023 年 8 月住了 3 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Guests,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At MGallery, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.Sincerely,

10/10 有夠讚

Loraine

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Peace and Luxury
My husband and I had a fabulous two night stay in Carcassonne We thoroughly enjoyed our two days of peace and luxury before embarking on a family holiday in France with all our children and grandchildren . The hotel was beautiful the staff and service second to none. Friendly helpful nothing was to much trouble. We will come again and stay longer next time.
於 2023 年 7 月住了 2 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Madam Sears,We are delighted that you enjoyed your stay in our etablishment. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

10/10 有夠讚

Teunis

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
Onwerkelijk!
Heel bijzonder om ‘s avonds door het uitgestorven stadje te lopen! Het hotel voelt als een filmset van Harry Potter. Heerlijk eten in restaurant Barbacane.
於 2023 年 8 月住了 1 晚
Sam Richez Director 於 2023年11月6日回覆
Dear Mister Overwater,We very much appreciate your comments regarding your stay at the Hôtel de la Cité Carcassonne - MGallery. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely,

8/10 不錯哦

Nicolas

家庭旅遊
喜歡:整潔度、住宿環境和硬體和客房舒適度
Top mais du travail sur les details
Sejour de qualité dans un tres bel établissement. Il me semble cependant que le service est un peu en dessous de ce que l'on pourrait attendre d'un établissement 5*. Pour exemple malgré plusieurs passages avec une poussette dans les escaliers devant la conciergerie, pas une seule proposition d'aide ou encore une incapacité a nous conseiller un bon restaurant, le fait de devoir descendre au bar exterieur pour avoir une biere pression en room, le croque monsieur servi sans salade au snack, les serviettes de bains propres mais tachées... Une somme de details qui doivent faire la difference et qui durant notre sejour sont tombés du mauvais côté.
於 2023 年 8 月住了 2 晚
Sam Richez Directeur 於 2023年11月6日回覆
Cher Monsieur,Nous vous remercions d’avoir pris le temps de nous écrire à la suite de votre séjour .Nous sommes désolés que le service n’ait pas été à la hauteur de vos attentes, et nous vous prions d’accepter nos plus sincères excuses.Nous sommes désireux de vous offrir la meilleure qualité de service pour vos séjours ; par conséquent, votre avis est très précieux.Soyez assuré que les mesures nécessaires seront mises en oeuvre afin d’améliorer la qualité des prestations évoquée. De nouveau, nous vous remercions pour vos commentaires et espérons regagner votre confiance lors d’un prochain séjour.Dans l’attente de vous accueillir prochainement, nous vous prions de croire, Monsieur, en l’expression de nos sentiments les meilleurs.