CitizenM Hotels Capitol Heights hotels

"All was good"

"My stay here was absolutely terrible. Just terrible. I left and got another hotel within 10 minutes of arriving. The room was completely disgusting. The wallpaper was peeling, there were clearly identifiable blood and excrement stains on the wall next to the toilet, the furniture was damaged and the chair was stained. The hotel is pretty run down. This was not up to my standards. I do appreciate management allowing me to check in early, that was very kind, but the room, and hotel in general was just plain bad."

"Nice hotel, would stay again. "

"Terrific location to Smithsonian museums. "

"Satisfactory"

"This was one of my best hotel stays. The staff, from the valet to the concierge were amazing. Everyone was so personable. The room was comfortable and clean. I hosted an event in the ballroom, my guests all commented on the food, the servers, bartender. Would definitely recommend. "

"Everything was pristine! The staff were all kind and helpful. The breakfast was amazing and we also enjoyed the daily complementary evening reception. The location is perfect and walkable to many DC attractions. "

"The same great bed all of these hotels have. Very clean property and a great location."

"The hotel is located in a remote area, and while it looks decent from the outside, the service was disappointing. No one was at the front desk when I arrived, and I had to wait for 15 minutes. Also, no complimentary bottled water is provided in the room—you have to buy it. A small bottle at the hotel convenience store costs $5. To top it off, the sliding door in the bathroom was loose and not in good condition. Overall, a very mediocre experience. I won’t be coming back."