My stay at this hotel was highly disappointing. Despite multiple attempts, I received no response regarding my delayed arrival. Upon check-in, the balcony door wouldn’t lock, creating a security risk that the front desk dismissed. The room was unclean, with roaches and used condom packaging, and not the one I booked.
The manager was rude but eventually moved us to a smaller, cleaner room, though the shower had a persistent mildew odor. The hotel also refused to refund my unused night and mishandled my late checkout, leading to unnecessary delays and extra costs. Poor communication, lack of accountability, and subpar service made this a terrible experience. I do not recommend this hotel.