Reserved a king handicap accessible one bedroom suite and upom check in found we had been given a regular 2 queen room. Was told that there is no guantantee when you reserve and its expedia's fault but yet also the day shift person who assigned rooms. Took an available 2 queen handicap room and got everything carried in to find the door lock didnt work. We packed up and moved again to another 2 queen hadicap room. Room not as clean or as good of shape as the 2 previous. Laundry room dirty, machines left a mess from other guests. Had to wash clothes twice because of filth in machines. Pool very small, occupancy of 10 max per sign. Was told the manager would be contacted and compensation would be requested which we agreed would be acceptable. We were charged full price and no one made the follow up call to us as we were told would happen. The positive points were the room refrigerators, courtyard with grill and few kind staff. We travel multiple times a year and stay in a variety of places. This is the worst experience we have had and the first time i have written a review on any of our stays. We would have moved hotels but unfortunately everything was booked up. My advice to others looking at this hotel is to read the fine print that says you should call the hotel directly to verify your room booking and not expect any follow up or resolution on issues.
Traci
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Ellen
家庭旅遊
2024年5月23日
喜歡:整潔度、員工素質和住宿環境和硬體
The only thing wrong was the showers if you put it to cold it would decrease pressure
Ellen
於 2024 年 5 月住了 1 晚
10/10 有夠讚
Nathan
寵物同遊, 家庭旅遊
2024年5月13日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Per friendly
Nathan
於 2024 年 5 月住了 2 晚
10/10 有夠讚
Jennifer
情侶出遊
2024年5月7日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very friendly staff very clean
Jennifer
於 2024 年 5 月住了 1 晚
2/10 很糟糕
Amber
家庭旅遊, 親子旅遊
2024年4月29日
喜歡:整潔度
不喜歡:員工素質和設施服務
At check-in was charged $800, when the front desk called management the situation was dismissed and i was told I'd have to come back Monday...oh you mean while im working???!! So ive spent my entire stay worried about when i may or may not get my larg amount of money returned! Update they have deducted more now making it $1000 taken from me for 1 night no incidents
Amber
於 2024 年 3 月住了 1 晚
6/10 一般般
Scharisha
團體旅遊, 家庭旅遊
2024年4月29日
不喜歡:住宿環境和硬體
Beautiful grounds, great location. The place could use a maintenance check. Our rooms sink and dishwasher leaked a lot of water all over our room floor so, we had the inconvenience of packing all of our things and moving to another room.
Scharisha
於 2024 年 4 月住了 1 晚
10/10 有夠讚
Vicki
情侶出遊
2024年4月25日
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very nice hotel. The room was great! Plenty of room!