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Hacienda Campeche

4.5 star property
Luxury hotel with spa services and a 24-hour front desk

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Located close to Puerta de Tierra and Bastion of San Francisco, Hacienda Campeche provides a poolside bar, a coffee shop/cafe, and a library. Treat yourself to spa services, such as a massage, a facial, or a body treatment. The on-site seafood seafood restaurant, La Guardia, offers breakfast, lunch, dinner, and pool views. Stay connected with free in-room WiFi, with speed of 50+ Mbps, and guests can find other amenities such as dry cleaning/laundry services and a bar.

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning

About the neighborhood

Map
Calle 59 No. 71 Por 16 & 18, Campeche, CAM, 24000

Getting around

  • Campeche, Campeche (CPE-Ing. Alberto Acuna Ongay Intl.) - 14 min drive

About this property

Hacienda Campeche

Luxury hotel near Puerta de Tierra
Located close to Bastion of San Francisco and Calle 59, Hacienda Campeche provides a poolside bar, a coffee shop/cafe, and a library. Treat yourself to spa services, such as a massage, a facial, or a body treatment. The on-site seafood seafood restaurant, La Guardia, offers breakfast, lunch, dinner, and pool views. In addition to dry cleaning/laundry services and a bar, guests can connect to free in-room WiFi, with speed of 50+ Mbps.
Additional perks include:
  • An indoor pool and an outdoor pool
  • Local cuisine breakfast (surcharge), a roundtrip airport shuttle (surcharge), and a 24-hour front desk
  • 1 meeting room, multilingual staff, and wedding services
  • A banquet hall, luggage storage, and a front-desk safe
Room features
All guestrooms are individually decorated, and offer comforts such as premium bedding and air conditioning, in addition to thoughtful touches like free WiFi and safes.
Other conveniences in all rooms include:
  • Childcare services and free infant beds
  • Bathrooms with free toiletries and hair dryers
  • TVs with satellite channels
  • Ceiling fans, daily housekeeping, and desks

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Limited onsite parking

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 200 to 250 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • A restaurant

Restaurants on site

  • La Guardia
  • Lobby Bar

Things to do

  • Indoor pool
  • Library
  • Outdoor pool

Family friendly

  • In-room babysitting (surcharge)
  • In-room crib
  • Indoor pool
  • Laundry facilities
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Meeting room

Spa

  • Facials
  • In-room massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Grab bar in bathtub
  • Lever door handles
  • No elevator
  • Raised toilet seat
  • Visual alarms in hallways
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Banquet hall

Room amenities

Bedroom

  • Blackout drapes
  • Free crib
  • Premium bedding

Bathroom

  • Bathrobes
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Slippers
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Free bottled water
  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free daily newspapers
  • Individual decor
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in time starts at 3 PM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

Pets allowed for an extra charge of MXN 1000 per accommodation, per night
Welcoming dogs and cats only
1 total (up to 22 lbs per pet)
Restrictions apply; for more information contact the property at the number on the booking confirmation

Children and extra beds

Children are welcome
Rollaway/extra beds are not available
Free cribs are available on request at the property

Property payment types

Important information

Optional extras

  • Fee for local cuisine breakfast: approximately MXN 200 to 250 per person
  • Airport shuttle fee: MXN 300 per person (roundtrip)
  • Pet fee: MXN 1000 per accommodation, per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

We should mention

This property does not have elevators

Property is also known as

Hacienda Puerta Campeche Luxury Collection
Hacienda Puerta Campeche Luxury Collection Hotel
Hacienda Puerta Hotel Campeche
Campeche Hacienda Puerta Hotel
Hacienda Campeche Hotel
Hacienda Campeche Campeche
Hacienda Campeche Hotel Campeche
Hacienda Puerta Campeche a Luxury Collection Hotel Campeche

Frequently asked questions

Does Hacienda Campeche have a pool?

Yes, this property has an indoor pool and an outdoor pool.

Is Hacienda Campeche pet-friendly?

Yes, Hacienda Campeche allows cats and dogs (limit 1 total) with a maximum weight of up to 22 lbs per pet. There's a fee of MXN 1000 per accommodation, per night. Some restrictions may apply, so please contact the property for more details.

How much is parking at Hacienda Campeche?

Limited spots are available.

What time is check-in at Hacienda Campeche?

Check-in begins at 3 PM. After-hours check-in is not available.

What time is check-out at Hacienda Campeche?

Check-out is at noon.

Does Hacienda Campeche provide a shuttle to the airport?

Yes, there's an airport shuttle that runs on request. A fee of MXN 300 per person applies.

Where is Hacienda Campeche located?

Located in Zona Centro, this luxury hotel is steps from Calle 59, Puerta de Tierra, and Bastion of San Francisco. Campeche Cathedral and Novia del Mar Monument are also within 1 mi (2 km).

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Reviews

Hacienda Campeche Reviews

9.2

Wonderful

9.6

Cleanliness

9.6

Location

9.4

Staff & service

9.6

Eco-friendliness

9.0

Property conditions & facilities
Rating 10 - Excellent. 157 out of 227 reviews
Rating 8 - Good. 47 out of 227 reviews
Rating 6 - Okay. 16 out of 227 reviews
Rating 4 - Poor. 3 out of 227 reviews
Rating 2 - Terrible. 4 out of 227 reviews

Reviews

10/10 Excellent

Jose

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent option while in Campeche. Restored historic building with excellent service, food, lovely personnel, walkable, easy and safe area.
Stayed 3 nights in Feb 2025

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great people and great pool. Also beautiful street.
Stayed 1 night in Sep 2024

10/10 Excellent

Virginie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very pleasant hotel in the heart of the city with warm, helpful and competent staff.
Stayed 2 nights in Mar 2024

10/10 Excellent

Marta

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hacienda Campeche is a beautiful property- very clean and well maintained. It feels like an old hacienda- the bed and linens very comfortable. Food is excellent. You cannot go wrong staying here.
Stayed 2 nights in Sep 2024

10/10 Excellent

RUBEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Todo excelente.
Stayed 4 nights in Nov 2024

10/10 Excellent

Paola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful property with very nice staff. I think the garden area around the pool can be improved and cleaned up, even used for guest seating. Overall this is an amazing place to stay and the food is delicious.
Stayed 3 nights in Apr 2023

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, beautiful property. The staff is super attentive and courteous. The breakfast options could be a little better, but the bread is baked in-house and it is absolutely delicious.
Stayed 2 nights in Oct 2022

8/10 Good

louise

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property..we have now stayed at all the haciendas of this group. Each one special abd Beautiful in their own way.
Stayed 3 nights in Dec 2023

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a beautiful hotel combining several old houses in very architecturally imaginative ways (the pool winds between the walls of old houses set in an interior garden). The staff was helpful and attentive. It's the perfect retreat.
Stayed 1 night in Nov 2023

10/10 Excellent

ALLAN

.
Stayed 1 night in Jun 2025

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property next to the old city gate - we enjoyed an impromptu concert from the top of the city wall (while on the roof of the hotel!). Pool was awesome (but the water a little cold!). No gym sadly and no breakfast included. Tons of character, but definitely on the pricey side.
Stayed 1 night in Dec 2023

8/10 Good

Arturo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No había agua caliente.
Stayed 3 nights in Sep 2025

10/10 Excellent

Dulce María Ortega

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Habitaciones muy limpias y excelente servicio y atención del personal
Stayed 5 nights in Jul 2025

10/10 Excellent

Mariangeles

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es precioso, el servicio es EXTRAORDINARIO. Verdaderamente la amabilidad y atención del personal llama la atención. La comida del restaurante es bastante buena, y está súper bien ubicado.
Stayed 3 nights in Feb 2025

8/10 Good

Flavio

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel es bonito y las habitaciones son muy agradables. En general el personal es atento y amable. La cocina es su punto debil. Algunos alimentos son preparados con esmero y otros no tanto. Incluso algunos están mal condimentados, saben a nada. El personal es amable, pero en ocasiones no eficiente y se tardan mucho en servir los platillos. El resto del personal que no está en el comedor también es muy atento y servicial.
Stayed 1 night in Feb 2025

10/10 Excellent

FELIPE

Liked: Amenities
Muy buena opción, bien ubicado, muy lindo, la comida rica, sin duda me volvería a hospedar
Stayed 3 nights in Nov 2024

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
El hotel muy bien ubicado, varios puntos turisticos a una distancia caminable. El restaurant rico y comodo, asi como el area de alberca. Las habitaciones amplias.
Stayed 2 nights in Nov 2024

8/10 Good

Adolfo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Un lugar extraordinario y único

Muobien ,las únicas observaciones son 1) el menú del restaurante para la cena hay que cambiarlo ya que es el mismo que el de la comida y uno cena más ligero 2) falta mantenimiento (es claro que este tipo de hoteles de inmuebles históricos requiere mucho mantenimiento. Pero le falta un poco. Todo lo demás muy bien
Stayed 4 nights in Jul 2024

10/10 Excellent

Sara

Liked: Cleanliness, staff & service, amenities
Ubicación perfecta para salir a caminar alrededor. El Staff es super amable. La propiedad es increíble! La piscina con hamacas es ideal para llegar a refrescarte y relajarte después de caminar todo el día.
Stayed 2 nights in Jul 2024

10/10 Excellent

Rodrigo Alfonso

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Muy bonito hotel
Stayed 2 nights in Jul 2024

6/10 Okay

Saul

Liked: Cleanliness, staff & service
Todo Bien.
Stayed 1 night in Jul 2024

10/10 Excellent

Jorge Anibal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Campeche una ciudad hermosa. El hotel muy bonito pero algo descuidado. Solo una chica para atender desde la llegada incluso habia que esperar porque ella misma era la que te llevaba a la habitación, eso si, super amable pero pues no es lo ideal. La habitación muy bonita pero algo impractica, ya que del sanitario había mucho espacio para llegar al lavabo, y lo mismo para llegar a la regadera. No fuimos al restaurante, nuestra estancia fue de solo 1 noche por lo que preferimos salir a conocer la ciudad. Esta muy buena ubicación en la esquina de la calle 59 llena de opociones para comer, tomar un refresco o una nieve. Ah, y con muchas tiendas para ropa y artesania, asi que si te gusta este tipo de compras, lleva mucho espacio en tu maleta.
Stayed 1 night in May 2024

10/10 Excellent

gustavo

Liked: Cleanliness, property conditions & facilities, room comfort

MARAVILLOSA EXPERIENCIA!

Una experiencia maravillosa. Elena, Carlos, William, Gerardo, Gerardo, Arturo, Jesús, Fabián, etc., hicieron de nuestra estancia una experiencia maravillosa. Cuando vayas a Puerta Campeche, no olvides conocer Campeche!
Stayed 4 nights in Apr 2024

8/10 Good

ARTURO

Liked: Staff & service, amenities, property conditions & facilities
Que tuvieran más llaves, perdimos la nuestra y no tenían más llaves disponibles, y son esas de plástico que se programan, entonces cada que regresábamos tenía que ir alguien a abrirnos la puerta 😅
Stayed 3 nights in Mar 2024

6/10 Okay

Diego

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Visite el Hotel Puerta Campeche hace 5 años y se me hizo excepcional ! Hoy, cobran carisimo por una experiencia que ya no esta ahi. El bar y terraza cerrados. La comida, cochinita pibil y pollo, seco y malo. La alberca fria y comentan que ya no tiene caldera. Muy decepcionante experiencia para lo que fue un gran hotel !