室內游泳池和2 座室外游泳池,提供泳池遮陽傘和日光浴躺椅

切薩皮克灣君悅飯店的評分

4 out of 5
切薩皮克灣君悅飯店
100 Heron Blvd, Cambridge, MD

評論

8.8

有夠讚

10 分,有夠讚;1002 則評論中有 566 則" "
8 分,不錯哦;1002 則評論中有 269 則" "
6 分,一般般;1002 則評論中有 100 則" "
4 分,不太好;1002 則評論中有 40 則" "
2 分,很糟糕;1002 則評論中有 27 則" "

9.0/10

整潔度

8.8/10

員工素質

8.6/10

設施服務

8.8/10

住宿環境和硬體

8.6/10

環保程度

評論

10/10 有夠讚

Li-Hsuan

親子旅遊
喜歡:整潔度、員工素質和住宿環境和硬體
Wonderful stay! Beautiful sunset and friendly staffs. The room is spacious and quiet. Well equipped facilities.
於 2024 年 4 月住了 2 晚
Resort Team 於 2024年4月30日回覆
Dear Li-Hsuan, We are thrilled to learn about your delightful experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We pride ourselves on providing breathtaking views and tranquil accommodations. Therefore, it is gratifying to know that you appreciated these aspects of your stay. Furthermore, we are grateful for your kind words highlighting the outstanding service provided by our team members. Your compliments will be shared with our team, and we look forward to welcoming you back for another memorable stay in the future. Thank you for choosing to stay with us.Resort Team

8/10 不錯哦

Racquel

喜歡:整潔度、員工素質和住宿環境和硬體
I thought the dog friendly environment was a good option.
於 2024 年 5 月住了 3 晚
Resort Team 於 2024年5月14日回覆
Dear Racquel, We are glad to learn that you had a pleasant experience with us at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Ensuring a welcoming and comfortable atmosphere for both guests and their pets is a priority, and we are delighted that you enjoyed this aspect of your visit. Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, and we look forward to welcoming you and your four-legged friend back in the future.Resort Team

10/10 有夠讚

Mariah

喜歡:整潔度和住宿環境和硬體
不喜歡:員工素質
Place was lovely but the concierge did not kno hownto do there job...They kept trying to over charge me
於 2024 年 5 月住了 2 晚
Resort Team 於 2024年5月14日回覆
Dear Mariah, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Providing attentive and knowledgeable service is paramount to us, and we regret any shortcomings in the service provided by some of our staff members. Your feedback is invaluable as it helps us identify areas for improvement, and we will address this matter internally to ensure that such issues are not repeated. We appreciate your patience and understanding and hope to have the opportunity to welcome you back soon for the excellent stay you deserve.Resort Team

8/10 不錯哦

Sally

Food service limited pm hours were a problem. Checkout time too early
於 2024 年 5 月住了 1 晚
Resort Team 於 2024年5月13日回覆
Dear Sally, Thank you for taking the time to share your feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We hope you had a great stay overall. However, we regret falling short of your expectations in the outlined areas. Your insights are valuable to us as we always want to know how we can enhance our guests' satisfaction. We strive to exceed all our guests' expectations and hope you will consider trying us again in the future. We would appreciate the opportunity to welcome you back for an improved experience.Resort Team

10/10 有夠讚

Leonard

喜歡:整潔度、員工素質和住宿環境和硬體
Check in was easy and I got a free upgrade, with premium parking included. Most everything is great. My only complaint is slow service in the bar area for food.
於 2024 年 5 月住了 1 晚
Resort Team 於 2024年5月8日回覆
Dear Leonard, Thank you for your kind words about your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We are thrilled you had a great check-in experience and appreciate a complimentary upgrade with premium parking. We regret any inconvenience with the service in the bar area. We are continually striving to improve our services, and we are grateful for feedback that helps us learn and grow. We look forward to welcoming you back soon!Resort Team

10/10 有夠讚

richard

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This was our 6 time visiting the resort. We love everything about the place. The only concern we have is the parking. We have 2 sons with Down Syndrome, so it would be nice if there was handica parking a little closer to the hotel.
於 2024 年 4 月住了 2 晚
Resort Team 於 2024年5月2日回覆
Dear Richard, We sincerely appreciate your loyalty, and we're thrilled to learn about your delightful visits to Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. It's a pleasure to hear that you loved most aspects of our resort. However, we apologize for any inconvenience caused by the parking situation, especially considering the needs of your family. Your feedback is invaluable, and we will share your insights with the respective individuals for future enhancements. We hope to continue welcoming you and your family back for many more pleasant experiences in the future. Resort Team

10/10 有夠讚

Yonas

於 2024 年 4 月住了 1 晚
Resort Team 於 2024年5月1日回覆
Dear Yonas, We're thrilled to see your excellent rating! Your satisfaction is important to us, and we are glad you enjoyed your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Thanks for choosing us for your time in our area; we hope to see you again soon.Resort Team

10/10 有夠讚

Marquetta

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
The whole property is beautiful, I loved the outside jacuzzi.
於 2024 年 4 月住了 2 晚
Resort Team 於 2024年4月30日回覆
Dear Marquetta, We are genuinely thrilled to see that you enjoyed your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Thank you for your kind words highlighting our resort's unique charm and the enjoyable outdoor jacuzzi. Providing a serene and relaxing environment for our guests is one of our top priorities, and we are pleased that we made this happen for you. Your satisfaction is important to us, and we hope to welcome you back for another exceptional stay in the future.Resort Team

10/10 有夠讚

Amy

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We love the Hyatt Cambridge. We haven’t been in 10 years and we loved that they added a new additional hot tub for adults on the other side of the infinity pool, where you could relax and enjoy the view of the river. Everything is always so top notch and staff is friendly and accommodating.
於 2024 年 4 月住了 2 晚
Resort Team 於 2024年4月20日回覆
Dear Amy, We genuinely appreciate you returning to Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! It is heartwarming to learn that you enjoyed the relaxing hot tub and the breathtaking view of the river from there. It's our aim to provide top-notch service and we're delighted that our staff could contribute to making your stay memorable. Thank you for your kind words, and we can't wait to welcome you back for another fantastic visit in the future!Resort Team

10/10 有夠讚

Tyler

於 2024 年 4 月住了 1 晚
Resort Team 於 2024年5月9日回覆
Dear Tyler, We are thrilled you had an excellent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, and we appreciate the fantastic rating. It was our pleasure accommodating you, and we look forward to your next visit with us.Resort Team

10/10 有夠讚

Helene

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 4 月住了 2 晚
Resort Team 於 2024年4月16日回覆
Dear Helene, Thank you for the wonderful rating for Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We're delighted to have provided you with a satisfying visit. It was our pleasure to have you stay with us, and we hope to host you again soon.Resort Team

10/10 有夠讚

Marcus

情侶出遊
We stayed for a long weekend and it was certainly nice. All and all everything was great. We’ll return, I’m sure
於 2024 年 4 月住了 2 晚
reply 於 2024年4月13日回覆
Thank you so much for your kind words, we appreciate all feedback and will make sure to relay with the team. Thank you for staying with us at the Hyatt Regency Chesapeake Bay!

10/10 有夠讚

Purushottam

家庭旅遊, 親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Awesome place for a staycation!
於 2024 年 3 月住了 3 晚
Resort Team 於 2024年4月3日回覆
Dear Purushottam, Thanks for the outstanding review! We are delighted your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina was so great, as we always strive for excellence. We look forward to your return soon so we can share another fantastic experience with you.Resort Team

10/10 有夠讚

Kara

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 3 月住了 3 晚
Resort Team 於 2024年4月3日回覆
Dear Kara, We appreciate you taking the time to leave your kind rating for Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Your satisfaction is important to us; therefore, we are thrilled to have met your expectations. We hope to see you again soon!Resort Team

10/10 有夠讚

Crystal

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Quiet, clean, good service
於 2024 年 3 月住了 1 晚
Resort Team 於 2024年4月1日回覆
Dear Crystal, Thank you for taking the time to review your time with us at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We appreciate you highlighting our clean and peaceful environment, along with our exceptional service. It is heartwarming to see that we are succeeding in delivering a seamless visit for our guests. We loved having you as our guest and hope to see you again soon.Resort Team

8/10 不錯哦

Hang

喜歡:員工素質
於 2024 年 3 月住了 2 晚
Resort Team 於 2024年3月26日回覆
Dear Hang, We appreciate you taking the time to leave your generous rating regarding your recent visit to Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. It is a pleasure to know you enjoyed most aspects of your stay. We value your patronage and hope to host you again in the future. Resort Team

8/10 不錯哦

Leonard

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
It was a little loud A humming noise from outside the resort fee is excessive but the property is nice, great view, great beds, and excellent showers
於 2024 年 3 月住了 1 晚
Regional Marketing Manager 於 2024年3月19日回覆
Dear Leonard, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, and for providing your valuable feedback. We're glad you enjoyed the captivating views, along with our comfortable beds and relaxing showers. However, we apologize for any noise disturbances you experienced. Your comfort is our priority, and we will address this with our team to ensure a more enjoyable experience for our guests. Regarding our resort fee, it is aimed at providing comprehensive amenities and services to enhance your stay, and we regret if this was not clearly communicated to you. We are committed to improving our guest satisfaction and hope you will consider trying us again in the future.Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

Veronica,Randallstown

商務旅客
喜歡:整潔度和設施服務
The property itself is beautiful, but is starting to show signs of wear. The cushions on my outdoor balcony were moldy and vents in the room were dirty. They charge exorbitant resort fees but then charge you for everything so not sure what the fees cover.
於 2024 年 3 月住了 2 晚
Regional Marketing Manager 於 2024年3月19日回覆
Dear Veronica, We appreciate your feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. While we're pleased that you found our property beautiful, we apologize for any inconvenience caused by the condition of the outdoor balcony cushions and the cleanliness of the vents in your room. Your comments have been noted, and we will address these issues with our team to ensure a more satisfying visit for our guests. Regarding the resort fees, we strive to provide comprehensive amenities and services to enhance your stay, and we regret if this was not clearly communicated. We hope to have the opportunity to welcome you back for a more fulfilling experience in the future.Brianna GuzmanRegional Marketing Manager

6/10 一般般

Samantha

家庭旅遊
喜歡:整潔度
The indoor pool was the best part of our stay. The hotel is pretty nice but a little outdated and a lot of loudness throughout the night. There was a large wedding that seemed to be the main priority (very cool to see the decorations and hear the music when walking by the ball rooms) but it also made it weird when trying to get to the parking lot you had to walk through their area and it just seemed odd like you were in the way without trying to be. The noise lasted really late in the hallways past midnight so that would be my biggest complaint. The extra resort fee seemed pointless when you couldnt enjoy any of the grounds or things that make it a resort. Would come back in better season and it might be more worth it.
於 2024 年 2 月住了 2 晚
Regional Marketing Manager 於 2024年3月18日回覆
Dear Samantha, Thank you for choosing us and reviewing your stay. We appreciate your feedback and are delighted to learn that you especially enjoyed the indoor pool during your stay. However, we apologize for any disruption caused by the noise disturbances. Please know that your concerns have been noted, and we will address them with our team to ensure a more seamless visit for all our guests. We hope you will consider returning in the future to experience our resort at its best. Your satisfaction is our priority, and we look forward to hosting you again soon.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Mary,Easton

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great for kids
於 2024 年 3 月住了 1 晚
Regional Marketing Manager 於 2024年3月17日回覆
Dear Mary, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Creating memorable moments for every guest is what we strive for, and we're delighted that your children enjoyed their time with us. We look forward to welcoming you all back for more memorable moments in the future.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Susan

喜歡:整潔度、員工素質和住宿環境和硬體
Extremely friendly & helpful staff. Food at bar was good as was breakfast. Our kids enjoyed pool & movie
於 2024 年 3 月住了 1 晚
Regional Marketing Manager 於 2024年3月11日回覆
Dear Susan, We're delighted to read that you had such a wonderful experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Our team takes great pride in providing exceptional service, and it's a pleasure to know that you recognize our efforts. Further, we are pleased our food offerings at the bar and the delicious breakfast met your satisfaction and that your kids enjoyed the exciting activities we offer. It was our pleasure accommodating you, and we look forward to welcoming you back soon!Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Lisa & Mike

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Great Stay
於 2024 年 3 月住了 1 晚
Regional Marketing Manager 於 2024年3月11日回覆
Dear Lisa & Mike, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We were pleased that you thoroughly enjoyed your visit. It was a pleasure accommodating you, and we hope to welcome you back for another satisfying visit soon.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Angela

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Friendly staff. Relaxing at a great price!
於 2024 年 3 月住了 2 晚
Regional Marketing Manager 於 2024年3月8日回覆
Dear Angela, We're delighted you enjoyed your experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Our team takes pride in providing friendly service to ensure your stay is enjoyable and relaxing. We strive to offer exceptional value for our guests, and your positive feedback is truly appreciated. We hope to welcome you back for another memorable stay soon!Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Robin

團體旅遊
喜歡:整潔度、員工素質和設施服務
Things were closed and being renovated
於 2024 年 2 月住了 3 晚
Regional Marketing Manager 於 2024年3月2日回覆
Dear Robin, Thank you for your feedback. We're pleased our convenient location served the purpose of your stay. Further, we appreciate your patience as we continue striving to enhance the guest experience. We hope you'll consider returning in the future to experience our updated offerings and enjoy everything Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina has to offer.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Jacob

於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月27日回覆
Dear Jacob, It is delightful to know you enjoyed everything about your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

melanie danielle

喜歡:整潔度、員工素質和住宿環境和硬體
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月27日回覆
Dear Melanie, Thank you for the outstanding rating. We are delighted that you thoroughly enjoyed your time here at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We look forward to your return and wish you all the best with your future travels.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Shenhong

於 2024 年 2 月住了 4 晚
Regional Marketing Manager 於 2024年3月21日回覆
Dear Shenhong, We are thrilled you had an excellent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, and we appreciate the fantastic rating. It was our pleasure to accommodate you, and we look forward to your next visit with us.Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

Monica

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Overall the property is nice and I've stayed several times before this visit. I was disapointed that the spa didn't provide services on Sundays. Also of my neighbors on the third floor had a dog that barked early in the morning for 30 minutes straight. If you are going to allow pets in the hotel I believe there should be a specific pet section so other guests without pets aren't disturbed by them.
於 2024 年 2 月住了 2 晚
Regional Marketing Manager 於 2024年2月23日回覆
Dear Monica, Thank you for your continued patronage and feedback. We apologize for any inconvenience caused by the spa's Sunday closure and the disturbance from neighboring guests. While we strive to accommodate all guests, including pets, we understand the importance of ensuring a peaceful stay for everyone. Your comments will be shared with our team for future improvements. We appreciate your understanding and hope to welcome you back for a more enjoyable experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Vipin

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We enjoyed our stay
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月20日回覆
Dear Vipin, Thank you for taking the time to leave your kind review! We're delighted you enjoyed your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina so much! We look forward to hosting you again soon for another great experience. Have a wonderful day!Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Dunsha

於 2024 年 2 月住了 2 晚
Regional Marketing Manager 於 2024年3月21日回覆
Dear Dunsha, We are happy you chose Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina for your recent visit to the city. It was a pleasure having you as our guest, and we hope you will revisit the next time your travel brings you to our area.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Elazar

於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年3月21日回覆
Dear Elazar, Thank you for the wonderful review. We are thrilled we met your expectations for a fantastic stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We hope to have the pleasure of doing so again on your next visit to the area.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Steve

家庭旅遊
喜歡:設施服務
Everywhere you look you see water five fireplaces inside,one big one outside to roast marshmallows
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月16日回覆
Dear Steve, Thank you for sharing your experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We're delighted you enjoyed our scenic waterfront setting and cozy fireplaces, perfect for roasting marshmallows. It sounds like you had a memorable stay surrounded by natural beauty and a warm ambiance. We look forward to welcoming you back for more unforgettable moments!Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

emily,Washington

團體旅遊
喜歡:整潔度、員工素質和設施服務
Heated indoor pool was terrific, excellent for swimming laps, and the indoor hot tub was very relaxing. The view from my room was lovely, but the heat didn't work and it took 90 minutes for someone to come and fix it and then it took 30 minutes for room to warm up
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月14日回覆
Dear Emily, We genuinely appreciate your detailed feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. It's delightful to see that you enjoyed our heated indoor pool and found the indoor hot tub relaxing. However, we apologize for the inconvenience you experienced with the heating in your room. Your comments are valuable, and we will address them with the concerned individuals to prevent a recurrence. Thank you for choosing us, and we hope to welcome you back soon.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Clifton

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
A great get away
It is always a pleasure to stay at the Hyatt in Cambridge. Guests treated well every time we are there. Food and drinks are always well done.
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月12日回覆
Dear Clifton, Welcome back! It was a pleasure reading your review of your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We have an exceptional team whose top priority is ensuring every guest is comfortable and has a fulfilling stay. It's great to know their dedication to hospitality, and our food and beverage options were the highlight of your stay! We would love to share your compliments with the team. We are grateful for the recommendation and thank you for choosing us for your time in Cambridge. We look forward to your return. Have a great day!Brianna GuzmanRegional Marketing Manager

6/10 一般般

Evan

喜歡:整潔度、設施服務和住宿環境和硬體
不喜歡:員工素質
The propert and rooms are very nice. The front desk staff was good and helpful. The restaurant staff was poor and very overpriced. For breakfast we waited 20 min, got seated at... not a table. It was a sofa and chair with a coffee table. For 20 min no one waited on us. We had to get someone to come over. Forgot about us again. They ended refunded our breakfast cost which was good. But the service was horrible.
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月12日回覆
Dear Evan, Thank you for your review. We are pleased that you liked our beautiful property and comfortable rooms and that the service from our front desk team members met your expectations. However, we hope you will accept our apologies for the service issues you experienced while dining with us. This is not the impression we like our guests to leave with. We have shared your feedback with the appropriate individuals and are grateful for your comments. We hope to provide you with the excellent visit you deserve when you return to the area.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Belinda

團體旅遊
喜歡:住宿環境和硬體
Very few dining options at this time. Food service was poor and food was not great. My friend asked for iceberg lettuce in her salad and it came out with shredded lettuce. Waitress kept disappearing, even after we asked for our check,
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月9日回覆
Dear Belinda, We appreciate your feedback regarding your recent stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We apologize for any inconvenience you encountered during your dining experience. Rest assured, we will address these concerns with our team to ensure improvements are made. Your satisfaction is important to us, and we hope you'll consider giving us another chance to exceed your expectations in the future. Thank you for bringing these matters to our attention. Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

Edwin

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Our neighbors where loud till about 2 am, besides that everything was good the lady that checked us in is the same one that checked us out and she was great
於 2024 年 2 月住了 1 晚
Regional Marketing Manager 於 2024年2月5日回覆
Dear Edwin, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! We're delighted you had a positive experience with our attentive staff during check-in and check-out. We apologize for the noise disturbance and appreciate your understanding. We look forward to welcoming you back for another enjoyable stay!Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Michael

團體旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
I liked the property, but didn't like your misleading description of the room! It listed a sofa bed for the room I reserved. However, the staff informed me this was not the case and needed to pay $40 additional.
於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年1月22日回覆
Dear Michael, We appreciate your positive feedback about Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We apologize for any confusion regarding the room description. Your insights are valuable, and we'll address this to enhance the clarity of our room descriptions. Despite this, we're glad you liked the property, and we hope to welcome you back for an improved experience in the future.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Ramona

於 2024 年 1 月住了 2 晚
Regional Marketing Manager 於 2024年1月23日回覆
Dear Ramona, Thank you for your outstanding rating. We are glad that we could exceed your expectations and that you loved your visit to our hotel. We appreciate you taking the time to let fellow travelers know about your experience, and we look forward to many more visits to Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Brinkley,Laurel

親子旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
Very family friendly. Thx! - Three under five.
於 2024 年 1 月住了 3 晚
Regional Marketing Manager 於 2024年1月21日回覆
Dear Brinkley, Thank you for your kind words! We are delighted that you found Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina family-friendly. It's our pleasure to create a welcoming environment for guests of all ages. We hope your stay with your little ones was filled with joy, and we look forward to welcoming your family back for more memorable moments.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Clifton

商務旅客
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
No vending machines or food/ drink services after 10 Seems a 5 star hotel should have that available 4th floor machine nonfunctional and "out" of everything- front desk said "bar is open for snacks- and it was not.
於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年1月21日回覆
Dear Clifton, Thank you for sharing your experience at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We apologize for any inconvenience regarding the vending machine and service hours. Your feedback is valuable, and we're addressing these concerns to enhance our guest experience. We appreciate your understanding and hope to welcome you back for an improved stay.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Chad

家庭旅遊
喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年1月20日回覆
Dear Chad, On behalf of our team at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina, thank you for the excellent rating. We strive to deliver clean, comfortable accommodations and outstanding service to every guest; therefore, we appreciate you noticing our efforts. We enjoyed having you, and we hope we will continue to be your hotel of choice whenever you return to Cambridge.Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

Lisa

喜歡:整潔度、員工素質、住宿環境和硬體和客房舒適度
於 2024 年 1 月住了 3 晚
Regional Marketing Manager 於 2024年1月19日回覆
Dear Lisa, We are pleased to receive your generous rating for Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. Your feedback holds significant value for us, affirming our commitment to outstanding hospitality. We look forward to another opportunity to extend our services to you again whenever your travels bring you back this way.Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

Kevin

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
We were able to get a great price and enjoy the activities in Cambridge on a holiday weekend. Great family fun.
於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年1月20日回覆
Dear Kevin, Thank you for choosing Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina for your holiday weekend! We're thrilled to hear you enjoyed great family fun and were able to take advantage of the fantastic activities in Cambridge. Your positive experience means the world to us. We look forward to welcoming you back for more memorable moments at our resort.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Narayama

家庭旅遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
This is my firth year celebrating our child’s birthday in this hotel! What a fabulous place. The staff make you feel like home and the vibe is beyond a hotel can offer. Just extraordinary! We will be there next year again if not sooner…
於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年1月20日回覆
Dear Narayama, We are honored to have been a part of your child's birthday celebration for five years at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina! Your kind words about our staff and the extraordinary vibe mean the world to us. We can't wait to welcome you back for more memorable moments, hopefully even sooner. Thank you for making us a part of your cherished traditions!Brianna GuzmanRegional Marketing Manager

6/10 一般般

Kavitha

於 2024 年 1 月住了 2 晚
Regional Marketing Manager 於 2024年1月16日回覆
Dear Kavitha, We hope your overall stay with us was pleasant. Our goal is to deliver an exceptional experience for our guests that exceeds their expectations. Therefore, we want to apologize for any frustrations or inconveniences you may have had during your visit. Thank you for your feedback, and we look forward to welcoming you back soon. Brianna GuzmanRegional Marketing Manager

4/10 不太好

Donald

喜歡:客房舒適度
不喜歡:整潔度和員工素質
Well below par!
If we had not gotten an incredible discount to a variety of means. I would've been royally irritated at the price I would have had to pay. The place is not bad but it is definitely dated they need some upgrades. The housekeeping staff was awful. The front desk had about as much personality as my socks. There were bellmen apparently in the building, but only came out to ask us if they could help us once we had already done what we needed to do. The posted price on the door was $640 per night, but that's always an exaggeration. I think the regular advertised price is about $350+. Paying even that posted price was way out of line for what we got. Truly, the only real bright spot was a very personable waitress at the downstairs bar/grill, who worked to help each person for whom she was responsible. She deserved and got a great tip!
於 2024 年 1 月住了 2 晚
Andrew Pelletier 於 2024年1月15日回覆
Good Evening, Mr. Donald,Thank you for staying with us at the Hyatt Regency Chesapeake Bay. I want reach out regarding your past stay. We are very sorry to hear about your experience and always appreciate any feedback for our team. We are working renovations on many areas of the property as it is over 21 years of business. Regarding the pricing on the doors would be for our peak season with as minimal rooms in inventory, which would cause the price to go up as needed. For your stay you had a very good deal on rate and what may be showing online can reflect inventory or any added packages. Thank you for your kind words for our Food & Beverage team and we will make sure to let her know. If you have any other questions please let me know via my email below. Warmest Regards,Andrew PelletierAssistant Front Office Manager he/him/hisHyatt Regency Chesapeake Bay Golf Resort, Spa & Marina100 Heron Blvd, Cambridge MD 21613, USA+1 410 901 6314 andrew.pelletier@hyatt.comhyattregencychesapeakebay.com

10/10 有夠讚

Nikole

於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年2月3日回覆
Dear Nikole, It is wonderful to know you enjoyed everything about your time at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina and that we exceeded your expectations. We strive to provide everything needed for the perfect getaway, business stay, or family vacation. We truly appreciate your kind rating, and we hope you will be able to stay with us again soon.Brianna GuzmanRegional Marketing Manager

8/10 不錯哦

Jonathan

情侶出遊
喜歡:整潔度和員工素質
We stayed for our anniversary and wanted to use the hot tubs but neither of them were working
於 2023 年 12 月住了 2 晚
Regional Marketing Manager 於 2024年1月9日回覆
Dear Jonathan, Thank you for choosing to celebrate your anniversary at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We sincerely apologize for the disappointment with the hot tubs during your stay. We will address this with our team to prevent such matters from impacting future guests. We appreciate your understanding and hope that despite this, you had a memorable anniversary celebration. We value your feedback and look forward to the opportunity to welcome you back for the flawless visit you deserve.Brianna GuzmanRegional Marketing Manager

10/10 有夠讚

Denise

情侶出遊
喜歡:整潔度、員工素質、設施服務和住宿環境和硬體
於 2024 年 1 月住了 1 晚
Regional Marketing Manager 於 2024年1月9日回覆
Dear Denise, We are delighted you enjoyed your stay at Hyatt Regency Chesapeake Bay Golf Resort, Spa & Marina. We strive to provide each guest with an exceptional visit; therefore, it is lovely to know that we exceeded your expectations. We hope you will come back whenever your travels bring you to our area.Brianna GuzmanRegional Marketing Manager